I know this isn't the car forum, but I am hoping this will get more visibility and a fast answer.
A family member is being told by her dealership that a certain part "doesn't come with the car," and I think they are BS-ing her.
There is a slot in the plastic rear panel of the hatchback with an arrow diagram pointing the direction a lever would be moved to manually open the rear hatch from the inside, but there is no lever extending out from that plastic slot. Under the rear panel, there is a metal nub part of the mechanical latch, which if moved with a screwdriver poked through that slot in the rear panel, opens the hatch. That nub looks intentionally designed to have a plastic handle stuck onto it, extending out through the panel slot, which would be the lever used to open the hatch without a screwdriver from inside the vehicle.
The dealership is saying there is no lever, and you're "supposed" to have to use a screwdriver or whatever stuck through that open slot as the only way to open the hatch from the inside. That not only sounds ridiculous, it sound like there is no way in hell for safety reasons it could even be legal.
Can anyone confirm the facts about this? If possible, post a pic if your Veloster includes a lever to open the rear hatch from the inside?