I bought 10 of thier folders from a dealer and when they got here I opened one up. It was in a pretty beaten up box and would not open. I called surefire and they had me send it in. In return they sent 2 folders and a letter saying how horribly sorry they were that something like that got through thier quality assurance. I've opened the rest of them to check for for I'm selling 10 and keeping one for myself. These things are awesome.