Quoted:
just letting those concerned know that i called ratworx (after not being able to get ahold of anybody at msar for 2 days) for warranty work and they have treated me great.
ive only dealt with them in the past by purchasing an e4 stock.
my bolt was chipping
, and they told me they would get a new one in the mail to me and to just send them mine after i get it.
pretty good customer service. they didnt say anything about it being their hybrid either, so im thinking they have a supply of factory parts.
i may think about ordering some spare parts from them WHILE I CAN GET THEM ANYWHERE
just giving anyone who cares a heads up.
I contacted Ratworx Monday, about replacing a broken gas plug. I was told that since the bullpup was over a year old it was no longer under warranty. ONE YEAR LIMITED WARRANTY.
I was told that they could send me a replacement for $25. Great so I ask for two. I was asked if I owned two bullpups. No just one. Well then we can just send you one. Because they only have one in stock?
A broken gas plug not a big deal.
One year warranty I can deal with that.
Only being able to get one gas plug not good. Not having small parts replacement kit not good. To be fare I have not had a chance to get in touch with MSAR. But from what I am seeing the replacement parts are not there.
This is the second time I have delt with Ratworx. The first time they sent my mags to the wrong address. So far I am not impressed.