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Posted: 1/13/2011 9:55:55 PM EDT
just letting those concerned know that i called ratworx (after not being able to get ahold of anybody at msar for 2 days) for warranty work and they have treated me great.

ive only dealt with them in the past by purchasing an e4 stock.

my bolt was chipping, and they told me they would get a new one in the mail to me and to just send them mine after i get it.

pretty good customer service. they didnt say anything about it being their hybrid either, so im thinking they have a supply of factory parts.

i may think about ordering some spare parts from them WHILE I CAN GET THEM ANYWHERE

just giving anyone who cares a heads up.
Link Posted: 1/14/2011 4:43:56 AM EDT
Honestly if the decide to take the responsibility for support that would be great for us! I lf they were just doing this to help you out that is also a win because it just reinforces their excellent reputation for going above and beyond for the customer.

Either way Ratworx is an outstanding company to deal with!
Link Posted: 1/14/2011 5:47:25 AM EDT
[Last Edit: 1/14/2011 5:47:52 AM EDT by HardShell]
Link Posted: 1/14/2011 6:50:34 AM EDT
Chris at Ratworx is listed as an employee for MSAR, customer service manager and master armorer. Not sure if this is an indication of MSAR still doing warranty work or Ratworx filling in while MSAR is doing whatever they are doing.
Link Posted: 1/14/2011 7:35:48 AM EDT
Originally Posted By 1MRBEAN:
Chris at Ratworx is listed as an employee for MSAR, customer service manager and master armorer. Not sure if this is an indication of MSAR still doing warranty work or Ratworx filling in while MSAR is doing whatever they are doing.


MSAR Employee?

I noticed on the MSAR website that they show Chris under their Contact page with a Ratworx email and Ratworx physical address.......

You may be reading into things
Link Posted: 1/14/2011 8:58:57 AM EDT
[Last Edit: 1/14/2011 9:00:48 AM EDT by Dawg180]
Chris was trained by MSAR as a master armorer, but I am pretty sure he is only a Ratworx employee at this point.



Link Posted: 1/14/2011 9:21:54 AM EDT
[Last Edit: 1/14/2011 9:34:55 AM EDT by HardShell]
Edited, O/T. HS

Link Posted: 1/14/2011 9:26:03 AM EDT
Chris is good people and he knows the MSAR backwards and forwards. I'm glad they could help you out.
Link Posted: 1/14/2011 11:19:58 AM EDT
Originally Posted By Dukpt:
Originally Posted By 1MRBEAN:
Chris at Ratworx is listed as an employee for MSAR, customer service manager and master armorer. Not sure if this is an indication of MSAR still doing warranty work or Ratworx filling in while MSAR is doing whatever they are doing.


MSAR Employee?

I noticed on the MSAR website that they show Chris under their Contact page with a Ratworx email and Ratworx physical address.......

You may be reading into things



I believe the old website had more info on why he was there and a personal note from Chris, thats why i read it this way.

Link Posted: 1/29/2011 3:48:34 PM EDT
Originally Posted By gixer6:
just letting those concerned know that i called ratworx (after not being able to get ahold of anybody at msar for 2 days) for warranty work and they have treated me great.

ive only dealt with them in the past by purchasing an e4 stock.

my bolt was chipping, and they told me they would get a new one in the mail to me and to just send them mine after i get it.

pretty good customer service. they didnt say anything about it being their hybrid either, so im thinking they have a supply of factory parts.

i may think about ordering some spare parts from them WHILE I CAN GET THEM ANYWHERE

just giving anyone who cares a heads up.



I contacted Ratworx Monday, about replacing a broken gas plug. I was told that since the bullpup was over a year old it was no longer under warranty. ONE YEAR LIMITED WARRANTY.

I was told that they could send me a replacement for $25. Great so I ask for two. I was asked if I owned two bullpups. No just one. Well then we can just send you one. Because they only have one in stock?

A broken gas plug not a big deal.
One year warranty I can deal with that.
Only being able to get one gas plug not good. Not having small parts replacement kit not good. To be fare I have not had a chance to get in touch with MSAR. But from what I am seeing the replacement parts are not there.

This is the second time I have delt with Ratworx. The first time they sent my mags to the wrong address. So far I am not impressed.
Link Posted: 1/29/2011 3:55:19 PM EDT
Originally Posted By gypsieshooter:
Originally Posted By gixer6:
just letting those concerned know that i called ratworx (after not being able to get ahold of anybody at msar for 2 days) for warranty work and they have treated me great.

ive only dealt with them in the past by purchasing an e4 stock.

my bolt was chipping, and they told me they would get a new one in the mail to me and to just send them mine after i get it.

pretty good customer service. they didnt say anything about it being their hybrid either, so im thinking they have a supply of factory parts.

i may think about ordering some spare parts from them WHILE I CAN GET THEM ANYWHERE

just giving anyone who cares a heads up.



I contacted Ratworx Monday, about replacing a broken gas plug. I was told that since the bullpup was over a year old it was no longer under warranty. ONE YEAR LIMITED WARRANTY.

I was told that they could send me a replacement for $25. Great so I ask for two. I was asked if I owned two bullpups. No just one. Well then we can just send you one. Because they only have one in stock?

A broken gas plug not a big deal.
One year warranty I can deal with that.
Only being able to get one gas plug not good. Not having small parts replacement kit not good. To be fare I have not had a chance to get in touch with MSAR. But from what I am seeing the replacement parts are not there.

This is the second time I have delt with Ratworx. The first time they sent my mags to the wrong address. So far I am not impressed.


Did you buy it from Ratworx? If so I can see their side on a 1yr warranty but you would have to contact MSAR for their warranty.
I would say that they are selling you the gas plug at cost and that's why they will only send one. You could take the other and list it here for a profit. Sooooo that's my take on it.



Link Posted: 1/29/2011 4:11:28 PM EDT
I have been unable to get in touch with MSAR. I am still trying.
Link Posted: 1/29/2011 4:18:45 PM EDT
Originally Posted By gypsieshooter:
I have been unable to get in touch with MSAR. I am still trying.


Go to MSARUSA.com and get a RA# when filling out your info put down what is going on and they will send you a RA# via your email. It's like pulling teeth waiting for it. When I had to get the # I ended up sending out for one 2 times each time. It was about a week for them to respond to it.

They will want you to send in the entire rifle so be prepared to spend about $40 for shipping via UPS. I had mine insured for $1,700 (price I paid for it).

Hope that helps.

Link Posted: 1/29/2011 4:28:17 PM EDT
Thanks for the help. I will give them a try.
Link Posted: 1/29/2011 4:34:34 PM EDT
Originally Posted By gypsieshooter:
Thanks for the help. I will give them a try.


No problem..

Oh, and when typing your phone # in go 5555555555 not 555-555-5555. For some reason it wont accept the "-".
Also goes for your serial # of your weapon.
Link Posted: 1/29/2011 5:07:49 PM EDT
That was the problem I was having. Thanks again.
Link Posted: 1/29/2011 5:24:43 PM EDT
Originally Posted By gypsieshooter:
That was the problem I was having. Thanks again.


Glad to help!

I thought I would pull my hair out trying to get my info in the 1st time.

Link Posted: 1/30/2011 1:13:18 AM EDT
Ratworx is great to deal with and Chris knows all about the MSAR. Great guys!

Dr. H
Link Posted: 1/30/2011 8:58:11 AM EDT
Originally Posted By gypsieshooter:
Originally Posted By gixer6:
just letting those concerned know that i called ratworx (after not being able to get ahold of anybody at msar for 2 days) for warranty work and they have treated me great.

ive only dealt with them in the past by purchasing an e4 stock.

my bolt was chipping, and they told me they would get a new one in the mail to me and to just send them mine after i get it.

pretty good customer service. they didnt say anything about it being their hybrid either, so im thinking they have a supply of factory parts.

i may think about ordering some spare parts from them WHILE I CAN GET THEM ANYWHERE

just giving anyone who cares a heads up.



I contacted Ratworx Monday, about replacing a broken gas plug. I was told that since the bullpup was over a year old it was no longer under warranty. ONE YEAR LIMITED WARRANTY.

I was told that they could send me a replacement for $25. Great so I ask for two. I was asked if I owned two bullpups. No just one. Well then we can just send you one. Because they only have one in stock?

A broken gas plug not a big deal.
One year warranty I can deal with that.
Only being able to get one gas plug not good. Not having small parts replacement kit not good. To be fare I have not had a chance to get in touch with MSAR. But from what I am seeing the replacement parts are not there.

This is the second time I have delt with Ratworx. The first time they sent my mags to the wrong address. So far I am not impressed.


I just spoke with Aaron at Ratworx the other day about gas plugs (had a question about the design of them), they have a limited number of spare gas plugs on hand at the moment. Most everything else (save for firing pins) they have spares of, I am 99% sure the reason he would sell only one is they don't want to run out until they have more. Without divulging too much, I know Ratworx has a lot of stuff they are working on and I suspect the spare parts bottleneck will eventually be taken care of.

As far as a wrong address, human beings occasionally make mistakes- I would be pretty surprised if Ratworx did not fix it right away. A few months ago I was boxing up two orders and accidentally got the labels swapped on them and got one angry and one calm phone call 3 days later, once I figured out what happened both guys were pretty understanding. When you ship lots of orders all day long, once in a while things can get goofed- phone orders can be especially hard when you are getting an address and might mishear a number or misunderstand what someone says.



Link Posted: 1/30/2011 9:58:43 AM EDT

Originally Posted By Greg3:
Originally Posted By gypsieshooter:
I have been unable to get in touch with MSAR. I am still trying.


Go to MSARUSA.com and get a RA# when filling out your info put down what is going on and they will send you a RA# via your email. It's like pulling teeth waiting for it. When I had to get the # I ended up sending out for one 2 times each time. It was about a week for them to respond to it.

They will want you to send in the entire rifle so be prepared to spend about $40 for shipping via UPS. I had mine insured for $1,700 (price I paid for it).

Hope that helps.

F that. I sent my stock and that's all they got.

Link Posted: 1/30/2011 12:50:07 PM EDT
Originally Posted By Dawg180:
Originally Posted By gypsieshooter:
Originally Posted By gixer6:
just letting those concerned know that i called ratworx (after not being able to get ahold of anybody at msar for 2 days) for warranty work and they have treated me great.

ive only dealt with them in the past by purchasing an e4 stock.

my bolt was chipping, and they told me they would get a new one in the mail to me and to just send them mine after i get it.

pretty good customer service. they didnt say anything about it being their hybrid either, so im thinking they have a supply of factory parts.

i may think about ordering some spare parts from them WHILE I CAN GET THEM ANYWHERE

just giving anyone who cares a heads up.



I contacted Ratworx Monday, about replacing a broken gas plug. I was told that since the bullpup was over a year old it was no longer under warranty. ONE YEAR LIMITED WARRANTY.

I was told that they could send me a replacement for $25. Great so I ask for two. I was asked if I owned two bullpups. No just one. Well then we can just send you one. Because they only have one in stock?

A broken gas plug not a big deal.
One year warranty I can deal with that.
Only being able to get one gas plug not good. Not having small parts replacement kit not good. To be fare I have not had a chance to get in touch with MSAR. But from what I am seeing the replacement parts are not there.

This is the second time I have delt with Ratworx. The first time they sent my mags to the wrong address. So far I am not impressed.


I just spoke with Aaron at Ratworx the other day about gas plugs (had a question about the design of them), they have a limited number of spare gas plugs on hand at the moment. Most everything else (save for firing pins) they have spares of, I am 99% sure the reason he would sell only one is they don't want to run out until they have more. Without divulging too much, I know Ratworx has a lot of stuff they are working on and I suspect the spare parts bottleneck will eventually be taken care of.

As far as a wrong address, human beings occasionally make mistakes- I would be pretty surprised if Ratworx did not fix it right away. A few months ago I was boxing up two orders and accidentally got the labels swapped on them and got one angry and one calm phone call 3 days later, once I figured out what happened both guys were pretty understanding. When you ship lots of orders all day long, once in a while things can get goofed- phone orders can be especially hard when you are getting an address and might mishear a number or misunderstand what someone says.




Like sending the love letter to the electric utility and the bill to the girl friend. I make mistakes all the time. Yes they fixed the mistake. If that is the case I wish they would of tried to explain the circumstances to me. To be fare I received the part this weak. And it cost $20 for the plug and $3 for shipping. A good deal. I cheaked PJ web site and a Steyr gas plug cost $85 ouch.



Link Posted: 1/30/2011 3:33:27 PM EDT
Originally Posted By JoeCoastie:

Originally Posted By Greg3:
Originally Posted By gypsieshooter:
I have been unable to get in touch with MSAR. I am still trying.


Go to MSARUSA.com and get a RA# when filling out your info put down what is going on and they will send you a RA# via your email. It's like pulling teeth waiting for it. When I had to get the # I ended up sending out for one 2 times each time. It was about a week for them to respond to it.

They will want you to send in the entire rifle so be prepared to spend about $40 for shipping via UPS. I had mine insured for $1,700 (price I paid for it).

Hope that helps.

F that. I sent my stock and that's all they got.



I understand, if it is just a stock issue. But when there is a mfg problem like my bolt and carrier they need the complete rifle to test fire after the repair.

Link Posted: 1/30/2011 4:01:22 PM EDT

Originally Posted By Greg3:
Originally Posted By JoeCoastie:

Originally Posted By Greg3:
Originally Posted By gypsieshooter:
I have been unable to get in touch with MSAR. I am still trying.


Go to MSARUSA.com and get a RA# when filling out your info put down what is going on and they will send you a RA# via your email. It's like pulling teeth waiting for it. When I had to get the # I ended up sending out for one 2 times each time. It was about a week for them to respond to it.

They will want you to send in the entire rifle so be prepared to spend about $40 for shipping via UPS. I had mine insured for $1,700 (price I paid for it).

Hope that helps.

F that. I sent my stock and that's all they got.



I understand, if it is just a stock issue. But when there is a mfg problem like my bolt and carrier they need the complete rifle to test fire after the repair.

fair enough!

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