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Posted: 8/14/2005 4:27:05 PM EDT
[#1]
Well, I have no experience with TN wrt to customer service. It's because they never shipped two US stock sets for G3 clones I am having built.
I called, ordered the sets and was told it would ship that week. I never got them and my CC was never charged. I am not in the habit of chasing vendors down that don't want my money. |
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Posted: 8/14/2005 4:40:22 PM EDT
[#2]
emailed them to order some stuff plus some questions, never replied.
I'll happily spend my money else where if they don't want it. |
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Posted: 8/14/2005 5:15:08 PM EDT
[#3]
I once ordered an 'in stock' part that took so long to get here I'd forgotten I'd ordered it.
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Posted: 8/14/2005 6:56:21 PM EDT
[#4]
The "Toad" is too busy slamming other vendors to give a rat's ass about shipping product. I guess he does not need the money.
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Posted: 8/14/2005 7:13:08 PM EDT
[#5]
If he spent half the time working on his product, customer service and shipping that he spends basing other 'smiths, he would be a wealthy man. I mentioned such a thing to "Toad" on an HK-interest board some time ago and was promptly flamed. It was fun. |
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Posted: 8/14/2005 9:08:23 PM EDT
[#6]
It's so true though... If he would just get on some Zoloft or Paxil he would be a fine guy to do business with. His product doesn't completely suck, but it does need improvement... He already has the market cornered on HK clones and after market products... I just can't imagine why his family ( basically his cousin, brother,wife, etc... that run BW/TN/SW/Tactical weapons whatever ) can't get him to just shut the fuck up and improve his products and get on some medication. I look at Bailey and see wasted potential. Oh, back to the topic.... Top-Notch shipping...... like Kevin said.... you can forget about it. Odds are you will order something and you will honestly forget about it. Good luck though  |
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Posted: 8/15/2005 6:37:32 AM EDT
[#7]
Everytime I ever delt with them it has been good. The stuff might not be exact HK replica but then again the operation is significantly smaller than the one HK probably has. Anyway beyond that I cruze his boards from time to time and he bashes everyone. I have always heard that friendly competition is good but damn this isnt that. This guy created more message boards on his board just to trash talk other vendors. Even if the stuff is true this isnt tastefull.
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Posted: 8/15/2005 1:04:45 PM EDT
[#8]
I emailed them a question and it took 1 1/2 months to respond. I had bought the part from some one else by the time they responed.
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Posted: 8/15/2005 5:13:34 PM EDT
[#9]
I bought one of their charging handles on a recommendation from AZEX. It was on sale at the time for 11 bucks on some "Crush POF" themed sale. I think I spoke with a male of the species. I asked for a confirmation # or something and he said I didn’t need one. I was prepared for the worst but damn if it didn’t show in 6 days. I got lucky.
JLD has the US parts pretty well cornered now. We shouldn’t need any SW parts ever again. JR |
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Posted: 8/15/2005 7:25:42 PM EDT
[#10]
JLD has nothing but the HK91 clone "cornered"
SW/TN/BW/TTA has the rest of the HK9x series cornered for US parts and new manufacturing ! There are 2 ways to look at them as a company. 1. I need them to be "compliant", but their customer service and business practices suck ! 2. I really love HKs and clones... but they just aren't worth it, I'm gonna buy another M4 
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Posted: 8/16/2005 1:55:51 AM EDT
[#11]
Gentlemen,
Thank you for the feedback. Don |
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Posted: 8/16/2005 8:19:45 AM EDT
[#12]
A while back, I ordered a olive colored MP5 hand guard and olive navy style lower and received them pretty quickly without issue. On another occassion I ordered a plastic SEF housing for a Vector clone and again got it pretty quickly without issue. I've also called them to inquire about other parts that I hoped they'd have in stock. They always would tell me if it wasn't available for immediate shipment and I'd look elsewhere. The key for me is not to place any standing order with TN based on a estimate of availability. I don't like not knowing 100% when I'll get a accessory. If they tell me that the part is on the shelf and they're looking at it, then I order it.
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