A failure to extract may be caused by several things. Check to be sure the extractor is not partially broken...the claw itself most probably...as well as to be certain that it has enough "give" to allow it to release the fired case. (you could possibly have a small piece of brass or gunk under the extractor itself, etc.) and that the breech face is clean. Check to be sure the chamber is clean...I mean "clean", as in no crud at all, etc. The only other issues I can think of immediately, other than underpowered ammo, of course, would be to check and make certain no one has somehow installed the recoil spring wrong somehow, and that there is enough lube on the rails, etc.
Is this a blowback design or is the breech locked at the instant of firing?
Good luck, and let us know what you find.