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Page Armory » Blades
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Posted: 11/21/2011 3:16:11 PM EDT
I've owned a skeletool pretty much since they've come out.

I've sent it into leatherman 4 different times for various breakages over the years. One was due to a design flaw, and they replaced the broken part with a better design.

The rest were due to heavy and frequent use.

They've never complained, they just get me a new one, or fix the broken one, and I usually get it back within a week.

Well done Leatherman.
Link Posted: 11/21/2011 3:22:11 PM EDT
I had a wave that I broke a blade on.

They replaced it with a new blade and I got the knife back very quickly.

Everybody here hates Tim Leatherman, but his tools and customer service is top notch.
Link Posted: 11/21/2011 4:31:51 PM EDT
Yes...his customer service IS top notch. He got laid off from Boeing a long time ago (like I did) and make a name for himself making the first pocket pliers with blade...now everyone is doing it. Can't complain about him....
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