There's a bigger issue here that noone is understanding. RRA simply is lacking in the customer service department and that is their major downfall! I don't know how many of you run businesses yourselves or how many of you are in the gun business, but I run a business to pay for school and I am also now in the gun business as well. The main problem with RRA is as follows: RRA is screwing people over b/c they refuse to give a realistic wait time. What I mean by this is that their wait times that they are quoting people do not compensate for screw-ups and back-ordered parts. When you call to inquire about your order, you most likely get attitude by some employee who can't find your order forms and is none too happy to be talking to you on the phone. After waiting 6 weeks out of our 4 week wait, RRA told us here at On Point Firearms "Oh well, we are waiting on barrels, you're gonna have to wait longer!" When we asked about how much longer it would be they said "I dunno, maybe 2 weeks?" If you run a business the first thing you know is that you should always overestimate any wait times on special orders. It is much better to tell your customer 8 weeks and have it arrive in 5 or 6 weeks than it is to tell them 4 weeks and have them waiting an extra 3-4 weeks on top of that! If I ran business this way I wouldn't have any happy customers left, and I'd be broke and hung out to dry! Furthermore, if I treated my customers this way (as if they were a nusiance) noone would do business with me b/c noone likes dealing with an a-hole businessman when they're trying to give that person their bu$ine$$! The companies are supposed to be after the customer's business, not the other way around! RRA makes a great product at a superbly competetive price, but their inability to properly handle customer relations has turned me off! Instead of trying to sell my customers on a special order RRA, I am more likely to tell them to go ahead and buy a Bushmaster! Why wouldn't I? Bushy seems to have customer service down pat and their wait times are often overstated, not understated! It is also arguable that in the time you spend waiting for your RRA, you could have saved up another $100 and bought the Bushmaster and you'd have an AR in your hands in 1/2 the time!! Don't get me wrong, I love my RRA and I am most impressed with their products, but how much BS are you willing to put up with just to get a quality AR? We here at On Point Firearms are willing to do special orders on RRA products for our customers if they insist, but we will be totally honest with our customers and let them know what it all entails when you order a custom build from Rock River Arms. Hopefully the new RRA facility will allow for better production times and hopefully the employees will get their crap together and begin to treat their customers as if they want them to spend their money with them again in the future!
B9
www.onpointfirearms.com