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Posted: 10/31/2006 8:37:26 PM EDT
I posted a few weeks ago that my RRA 2 stage trigger was malfunctioning and behaving like a light single stage. I also posted that RRA told me to send it back to them so they can "tune" it and they even paid for the shipping to them.
Well today I got a box and opened it. They did not tune my trigger and send it back to me, they REPLACED IT  . I now have a brand new 2 stage trigger. That is outstanding customer service !!A big Hell yes for RRA.  |
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Posted: 10/31/2006 8:42:17 PM EDT
[#1]
I posted awhile back about bending the hell out of the pin on my RRA M4 stock during a malfunction drill.
I called to see if I could buy a replacement pin. They sent me one no-charge. Nice to see a company that understands the way combat rifles are supposed to be used. 
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Posted: 10/31/2006 9:19:36 PM EDT
[#2]
For future reference, I think you are less likely to bend the pin if you fully collapse the stock before performing that drill. |
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Posted: 10/31/2006 9:36:08 PM EDT
[#3]
Can't go wrong with RRA.
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Posted: 11/1/2006 7:15:26 AM EDT
[#4]
I really hate it when people go nuts after a company does what they are supposed to do. |
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Posted: 11/1/2006 7:34:08 AM EDT
[#5]
After you get screwed to the tune of a few thousand dollars by a recognized company or dealer than you'll understand why it's such a relief to get good service.. imo |
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Posted: 11/1/2006 8:03:29 AM EDT
[#6]
Exactly. They deserve commendations because they didn't screw you?
What was it that woman said on Oprah or Jerry Springer a long time ago? She was in trouble for something and then said "I don't beat my kids..." as if to say everyone else does and she should get a cookie. Kids and dogs get cookies everytime they do what they are supposed to. Large firearms companies shouldn't. |
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Posted: 11/1/2006 12:27:44 PM EDT
[#7]
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Posted: 11/1/2006 12:49:20 PM EDT
[#8]
The problems with the RRA 2 stage trigger becoming an uneasy single stage has been documented and talked about for years, White Oak Armament tunes it and sells tuned RRA triggers, why can't RRA just get their act together and fix this once and for all? In one of ADCO's threads, Steve even disclosed what needed to be done.
 for RRA STILL selling their crappy 2 stage trigger  (yes I do have a dog in the fight, mine went to a crappy single stage after 50rds, I modified like ADCO said to do and it's better. I'd say RRA sells an incomplete product if it needs user action to work properly) |
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Posted: 11/1/2006 12:55:10 PM EDT
[#9]
I see your point that good service should be the norm but it's just not the case. I think it is just as important to let everyone know when a company does good as it is to spread the word when they do bad. P.S. I wouldn't guess many on this site watch Oprah. |
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Posted: 11/1/2006 1:26:25 PM EDT
[#10]
Not to turn this into a tactics discussion, but it is simply not feasible to do so in a gunfight. Thanks for your suggestion, but I train the way I do for a reason. I was just happy that "I" damaged the item through no fault of the company by placing more stress on it that it was designed to withstand. The company still replaced the part at their own cost. To me that is cause for repeat business. |
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Posted: 11/1/2006 4:25:45 PM EDT
[#11]
Now you know why I buy from Steve.
Mine was already modified as such. You won't see me jumping up and down in praise of RRA for that reason- they left it to someone else to fix the triggers... |
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Posted: 11/1/2006 4:36:06 PM EDT
[#12]
I bought a RRA butt stock that was no good from Legal Transfers last month. I sent it to RRA and they sent me a new one that week! No charge, no B.S.
Also, I ordered a new upper and BUIS last month from RRA. They sent the upper with the BUIS installed. I agree, go Rock River Arms! |
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Posted: 11/2/2006 8:51:27 AM EDT
[#13]
Mine did the same, and they did fix it at no charge, but I agree with you that they have had more than enough time to get this straight. I think they also should offer more lighter weight barrel profiles and either substitute real M4 feed ramps for the dremel feed ramps or just use standard feed ramps. Other than those gripes, though, I think they make a good quality product. Do you have a link to that ADCO thread? |
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Posted: 11/2/2006 8:52:09 AM EDT
[#14]
Understood. |
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Posted: 11/2/2006 10:20:26 AM EDT
[#15]
Actually, the occurance of problems with triggers should be pretty much a non-issue since we altered some of the fire control group geometry about six months ago. The disconnector pin is not an issue and never has been. It isn't the prettiest thing inthe world, but does not require replacement to make the triggers work better/reliably.
And we are offering light barrels...will even catalog one or two in the January catalog as well as having some on a limited basis to test the waters before going all out on them. Might even have some different twists, too. We try to listen to what you're asking for or are unhappy with, , and at the very least, consider what is being sought or changing things. Some requests are not gonna happen at all, some may happen at some time in the future, and some move ahead pretty quickly. I have to make a reasonable business case for any of the new products or significant changes. Steve/RRA |
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Posted: 11/2/2006 11:35:50 AM EDT
[#16]
That's why I own 2 RRAs Good products and good dealers.
Gwhizzer |
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Posted: 11/2/2006 11:44:51 AM EDT
[#17]
Steve, that's great to hear about the barrels. I'll be in the market for another one in the next few months and I'll be sure to keep you guys in mind.
WIZZO |
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Posted: 11/2/2006 12:36:46 PM EDT
[#18]
Real lightweights or "government" profiles? A middie lightweight would be excellent (and better if in 1/8) </hijack> |
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Posted: 11/2/2006 12:44:40 PM EDT
[#19]
Yeah it's in the archive though  hereThis is Steve's post re: tuning the RRA 2 stage: If you can see the yellow dash in the picture, where the disconnector hits the disconnector stop - thats your problem. That is where the sear engagement is set for the second stage of the trigger. If there is too much, the trigger will have a bunch of creep, not enough - you have a single stage trigger. Remove the trigger and clamp it in a vise by the trigger. Roll or cut a piece of emory cloth, and work it between the disconnector and where it hits the stop, with the course side on the disconnector. As you remove material, you are adding sear engagement and will again have a 2 stage trigger. If you have jewelers file that will fit in there, it will work too.  
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Posted: 11/2/2006 4:02:35 PM EDT
[#20]
Oh give me a break. It is a something to rant and rave about because it is rare find a company that has great customer service now days. They did not give me any hassle or even ask me any questions. No one said they had to pay for shipping to them but they did. They could have fixed it, but they replaced it. Not many companies will not go any were near that far to satisfy their customers. It is something that they deserve credit for. I guess we are not allowed to give complements to good companies anymore 
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Posted: 11/2/2006 4:15:47 PM EDT
[#21]
Thanks a lot, Duffy. I really appreciate you not only taking the time to look it up but to also pull it from the archive for me. |
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Posted: 11/2/2006 4:17:31 PM EDT
[#22]
Glad to hear you are thinking about different twists, too. I thought about adding that to the wish list I posted, but I didn't want to be too greedy. |
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Posted: 11/2/2006 4:41:12 PM EDT
[#23]
You'd do the same for me if the table were turned  
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Posted: 11/2/2006 5:46:17 PM EDT
[#24]
And I'd be happy to do so.
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Posted: 11/2/2006 5:52:48 PM EDT
[#25]
You have 3 satisfied customers in my family. Albeit 2 of them have custom uppers on your lowers. I love those 2 stage triggers. I also am glad to hear you are going to carry lighter profiled barrels. They just balance better. Especially on the 20"er's. But even with the carbines, there are probably enough people that want them to constitute it. I am looking at getting a carbine barrel and I was looking at bushy but may look at yours now. Thanks. |
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Posted: 11/2/2006 6:03:01 PM EDT
[#26]
Damned straight! |
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