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Posted: 7/27/2005 4:39:59 PM EDT
I picked up a set of Troy battlesights used (AWESOME sights btw). The previous user had drilled and tapped the rear aperture to thread in a screw that was drilled thru the center. This was done in the hopes of making the rear aperture smaller. The problem is that it isnt the cleanest job and I simply want a new rear aperture.

I emailed Troy and was told explicitly that they do not offer spare parts in any way, shape, or form.

Can anybody offer any help?

Thanks in advance.
Link Posted: 7/27/2005 5:51:29 PM EDT
Link Posted: 7/27/2005 5:57:31 PM EDT
[Last Edit: 7/27/2005 5:57:45 PM EDT by battaglini]

Originally Posted By C4iGrant:

Originally Posted By battaglini:
I picked up a set of Troy battlesights used (AWESOME sights btw). The previous user had drilled and tapped the rear aperture to thread in a screw that was drilled thru the center. This was done in the hopes of making the rear aperture smaller. The problem is that it isnt the cleanest job and I simply want a new rear aperture.

I emailed Troy and was told explicitly that they do not offer spare parts in any way, shape, or form.

Can anybody offer any help?

Thanks in advance.




Did you offer to buy one???

C4




Uuuuh, yeah.... I fired off an email asking availability, pricing, etc
Link Posted: 7/27/2005 5:57:31 PM EDT
I would imagine they have no spare parts at the moment since all their parts go into production pieces. And they just filled a huge order for the military. Which is why Troy parts are in such short supply overall.

I'm sure this is a temporary issue, one that will be corrected when they catch up with demand.


Link Posted: 7/27/2005 6:00:02 PM EDT
[Last Edit: 7/27/2005 6:00:14 PM EDT by battaglini]
email exchange:

------------------------

I need a replacement rear aperture for my Troy Battlesight. Please advise pricing, availability, etc.

Thanks for your time.


------------------------

We do not do replacement parts on our Sights.

Did you pruchase directly from us? Is there a problem with the sight?

Let me know if I can assist you further.

------------------------

i picked these up used. the previous owner decided to drill out the rear aperture and tap it. a corresponding screw was then threaded in with a small hole drilled thru it. it appears to be a lame attempt at making the aperture smaller.

please advise if you can anything to help.

thanks

------------------------



I'm sorry to tell you but I am unable to help you. The sight has already been damaged previously and we do not offer replacement parts.

If I can assist you any further, please don't hesitate to contact me.
Link Posted: 7/27/2005 6:00:08 PM EDT
[Last Edit: 7/27/2005 6:01:22 PM EDT by C4iGrant]
Link Posted: 7/27/2005 6:15:46 PM EDT

Originally Posted By C4iGrant:

Originally Posted By battaglini:

Originally Posted By C4iGrant:

Originally Posted By battaglini:
I picked up a set of Troy battlesights used (AWESOME sights btw). The previous user had drilled and tapped the rear aperture to thread in a screw that was drilled thru the center. This was done in the hopes of making the rear aperture smaller. The problem is that it isnt the cleanest job and I simply want a new rear aperture.

I emailed Troy and was told explicitly that they do not offer spare parts in any way, shape, or form.

Can anybody offer any help?

Thanks in advance.




Did you offer to buy one???

C4




Uuuuh, yeah.... I fired off an email asking availability, pricing, etc




Shoot me an e-mail and I will see what I can do for ya. sales@gandrtactical.com



C4



thanks a lot for your help. email inbound.
Link Posted: 7/27/2005 6:29:46 PM EDT
and grant steps up to the plate
Link Posted: 7/27/2005 6:34:02 PM EDT
Link Posted: 7/27/2005 6:42:54 PM EDT
any complete buis?
Link Posted: 7/27/2005 6:57:16 PM EDT
Link Posted: 7/29/2005 12:40:03 AM EDT
So apparently Troy Ind. believes: A) Failure to provide a level of customer service that could be reasonably expected will not affect the purchasing decisions of other prospective buyers in the future; or B) They realize it may negatively affect some customers and negatively influence some buyers but they think the resulting impact on their business will be so small they simply don't care about this subset of customers/buyers.

Great business management philosophy. Btw, count me among the negatively influenced buyers.

Thumbs up to Grant for the attempt to assist.
Link Posted: 7/29/2005 5:10:50 AM EDT
Glad I bought the Larue buis,instead of waiting for Troy!
Link Posted: 7/29/2005 5:32:26 AM EDT
First off, Grant, you're a great American! (I've been listening to Hannity alot lately )

I'm not tryin to bash or stand up for Troy but I would like to give a little perspective here. If Troy is tryin' to fill a current military contract, then I will gladly take a back seat. There are men and women fighting for this country as we speak that need a BUIS a lot more than I do.......IMHO.
Link Posted: 7/29/2005 5:40:53 AM EDT
Link Posted: 7/29/2005 11:55:30 AM EDT

Originally Posted By mike4:
So apparently Troy Ind. believes: A) Failure to provide a level of customer service that could be reasonably expected will not affect the purchasing decisions of other prospective buyers in the future; or B) They realize it may negatively affect some customers and negatively influence some buyers but they think the resulting impact on their business will be so small they simply don't care about this subset of customers/buyers.

Great business management philosophy. Btw, count me among the negatively influenced buyers.

Thumbs up to Grant for the attempt to assist.



From prior experience, they are dicks. They're starting to get Knight's Armament syndrome. Once a company starts printing CAGE codes on their shit it's all down hill from there.
Link Posted: 7/29/2005 12:26:27 PM EDT

Originally Posted By mike4:
So apparently Troy Ind. believes: A) Failure to provide a level of customer service that could be reasonably expected will not affect the purchasing decisions of other prospective buyers in the future; or B) They realize it may negatively affect some customers and negatively influence some buyers but they think the resulting impact on their business will be so small they simply don't care about this subset of customers/buyers.

Great business management philosophy. Btw, count me among the negatively influenced buyers.

Thumbs up to Grant for the attempt to assist.



I think unless you have had direct experience with Troy, you may want to reconsider taking such a hard stance.

I personally have had 2 instances where they were very cooperative.

1. I needed a new front sight post for my BUIS. They sent me an entire NEW BUIS and "Trusted me" to return the old one so I would'n have downed rifle.

2. When all the Bru Ha started about which way the "Dished Out" portion of the rear aperture should face, I also asked for a replacement rear blade. The fact of the matter is that it can't be replaced with out ruining the rear sight and they went over the design in detail with me to justify their position.

These guys make the best BUIS out there IMHO. This is evidenced by the Government, LEO and civilian demand for their BUIS products.

YMMV

Tack
Link Posted: 7/29/2005 12:32:11 PM EDT
Link Posted: 7/29/2005 12:34:37 PM EDT

Originally Posted By Lancelot:
I would imagine they have no spare parts at the moment since all their parts go into production pieces. And they just filled a huge order for the military. Which is why Troy parts are in such short supply overall.

I'm sure this is a temporary issue, one that will be corrected when they catch up with demand.





I think i will go into business, and when I have supply/customer service issues I will just use the out that "I filled a huge military order."

Personally, on an item as inexpensive as a rear site, and as small as that, I am not surprised at all that they do not offer spare parts.

Troy is not some huge manufacturer. They might only make enough parts to build one unit and not extra.
Link Posted: 7/29/2005 1:17:42 PM EDT
[Last Edit: 7/29/2005 1:23:34 PM EDT by Duffy]
I wonder what their reasons are? They're lucky there are dealers like C4Grant (we wuv you Grant!) that would try to resolve this issue on their behalf. You'd think they're trying to make enemies....

Ask C4Grant, Wes Grant, Denny and other top flight resellers if there's such a thing as too small a thing that does not need attending to in customer service. If LaRue is willing to custom make a single item for a customer, then Troy sure can at least replace a stupid part and charge the customer for it.

I'd like to find out more about this, if they're going to be like this, then I'm buying ARMS, KAC, and LaRue only
Link Posted: 7/29/2005 1:52:31 PM EDT
I'm (not) sorry but I am (busy looking up porno on the internet) unable (I am also unwilling to make any kind of effort and I wish you would just dry up and blow away) to help you. If I can assist (irritate, annoy and discourage) you any further please don't (no really DON"T) hesitate to contact me (I will be sure to respond with another email about how insignificant you are).
Link Posted: 7/29/2005 2:20:55 PM EDT

Originally Posted By mike4:
So apparently Troy Ind. believes: A) Failure to provide a level of customer service that could be reasonably expected will not affect the purchasing decisions of other prospective buyers in the future; or B) They realize it may negatively affect some customers and negatively influence some buyers but they think the resulting impact on their business will be so small they simply don't care about this subset of customers/buyers.

Great business management philosophy. Btw, count me among the negatively influenced buyers.

Thumbs up to Grant for the attempt to assist.



+1 to both.
Link Posted: 8/4/2005 11:48:17 PM EDT
"We do not do replacement parts" or is it "We do not sell nor supply replacement parts"?

Link Posted: 8/5/2005 8:22:16 AM EDT
Link Posted: 8/5/2005 9:27:49 AM EDT
I don't want to sound critical... but if they actually make the sight (and do not sub the entire thing out, and sell it under their name)...

Isn't it assembled from PARTS?

These PARTS go together to be an assembly as the government refers to such things.

So PART of the assembly is the aperture. They use that PART to assemble the unit.

So that PART is kept in a PARTS bin, from which an employee reaches into to pick up that PART to assemble the sight so it can be sold as a assembly/unit. One each.

So if they do not stock PARTS... they don't have the PART to build the sight assembly.

They stock PARTS... they just exclusively use the PARTS to assemble a complete unit.

They stock PARTS!!!


They have the PART... they just choose NOT to sell anything other than complete sight assemblies!!!

Link Posted: 8/5/2005 9:45:30 AM EDT
Link Posted: 8/5/2005 10:19:46 AM EDT

Originally Posted By C4iGrant:

Originally Posted By DasRonin:
I don't want to sound critical... but if they actually make the sight (and do not sub the entire thing out, and sell it under their name)...

Isn't it assembled from PARTS?

These PARTS go together to be an assembly as the government refers to such things.

So PART of the assembly is the aperture. They use that PART to assemble the unit.

So that PART is kept in a PARTS bin, from which an employee reaches into to pick up that PART to assemble the sight so it can be sold as a assembly/unit. One each.

So if they do not stock PARTS... they don't have the PART to build the sight assembly.

They stock PARTS... they just exclusively use the PARTS to assemble a complete unit.

They stock PARTS!!!


They have the PART... they just choose NOT to sell anything other than complete sight assemblies!!!




They do not actually make anything in house (just like ARMS). To be honest, there are only a few companies that make their own products (KAC, LT, etc). I BELIEVE that they receive their BUIS's already installed and ready to ship. They don't assemble anything which means that they do NOT have spare parts sitting around.


C4




I suspected that. Thanks for the info. It is just a shame that it is that way... and a great that you have stepped up to try and help!
Link Posted: 8/5/2005 10:34:06 AM EDT

Originally Posted By C4iGrant:
Well I personally know the owner and his staff and think just the opposite. There are a lot of "Dicks" in the gun industry and they are not it!
C4



Gotta disagree, At KC last year they sent out a bunch of thugs to reposses(By force if need be) a single point sling that they sold someone, and then realized that it was the last one, and they wouldnt have one to show other potential customers.
Link Posted: 8/5/2005 11:21:53 AM EDT
Link Posted: 8/5/2005 12:12:31 PM EDT

Originally Posted By C4iGrant:

Originally Posted By PSYWAR1-0:

Originally Posted By C4iGrant:
Well I personally know the owner and his staff and think just the opposite. There are a lot of "Dicks" in the gun industry and they are not it!
C4



Gotta disagree, At KC last year they sent out a bunch of thugs to reposses(By force if need be) a single point sling that they sold someone, and then realized that it was the last one, and they wouldnt have one to show other potential customers.



I have zero knowledge of this and cannot comment. It sounds like they make a tactical error and needed the part back (understand that). They should have offered said customer their money back and then offered to send them a free one later.



C4



I heard about both sides of this story from Steve Troy and Quietshooter (wasn't he the other party?). IMHO, it sounded like QS easily took offense at this and that Steve would have done whatever needed to be done to make the customer (QS) happy.

I wasn't there, but in my experience Steve, Brett and Cheryl have always went the distance for me.

Corey
Link Posted: 8/5/2005 1:13:58 PM EDT
I was about to make some significant purchases of TROY stuff but now will go elsewhere after reading the corresponding emails. BTW is TROY a site sponsor here I have never seen them support this site? I could be wrong.
Link Posted: 8/5/2005 1:32:36 PM EDT
Link Posted: 8/5/2005 2:12:33 PM EDT

Originally Posted By C4iGrant:

Originally Posted By DasRonin:
I don't want to sound critical... but if they actually make the sight (and do not sub the entire thing out, and sell it under their name)...

Isn't it assembled from PARTS?

These PARTS go together to be an assembly as the government refers to such things.

So PART of the assembly is the aperture. They use that PART to assemble the unit.

So that PART is kept in a PARTS bin, from which an employee reaches into to pick up that PART to assemble the sight so it can be sold as a assembly/unit. One each.

So if they do not stock PARTS... they don't have the PART to build the sight assembly.

They stock PARTS... they just exclusively use the PARTS to assemble a complete unit.

They stock PARTS!!!


They have the PART... they just choose NOT to sell anything other than complete sight assemblies!!!




They do not actually make anything in house (just like ARMS). To be honest, there are only a few companies that make their own products (KAC, LT, etc). I BELIEVE that they receive their BUIS's already installed and ready to ship. They don't assemble anything which means that they do NOT have spare parts sitting around.


C4



Call Troy to order buis.


Nevermind.
Link Posted: 8/5/2005 2:36:37 PM EDT

Originally Posted By mike4:
Btw, count me among the negatively influenced buyers.
Thumbs up to Grant for the attempt to assist.


The stitching on their single point sling was defective, and coming apart. My emails were unanswered. I brought the sling to the SAR Show to show the problem, but their booth was unmanned for hours. So I posted photos of the stitching problem on the internet.

The last thing I want to do is put a dent in a good dealer's business, but if public forum is the only way to get a manufacturer's attention about a defect, then the manufacturer deserves it. Especially when the product was defective as received from them, not modified by an end user like the above mentioned BUIS aperature. (And no I didn't get it from Grant)

KAC, SureFire, Colt, La Rue, and especially Tango Down and Vltor- have all bent over backwards for any problem I had with their products. I wish TD and Vltor made cars; I'd never buy another make!


Soup Nazi:
"No Troy CQB Suppressor for you!"
Link Posted: 8/5/2005 3:00:27 PM EDT
As much as I like my Troy Battle Sights, I don't believe I will buy another set from them, if this is the way they deal with defects. There are plenty of manufacturers out there that will take good care of their customers, I'll vote with my wallet
Link Posted: 8/5/2005 3:53:12 PM EDT
Link Posted: 8/5/2005 5:20:07 PM EDT
[Last Edit: 8/5/2005 5:21:42 PM EDT by C4iGrant]
Link Posted: 8/5/2005 5:33:33 PM EDT
Don't wanna answer yer email? Then don't post a fooking email address!
Link Posted: 8/5/2005 5:54:35 PM EDT
[Last Edit: 8/5/2005 5:54:55 PM EDT by C4iGrant]
Link Posted: 8/5/2005 6:01:20 PM EDT
Hm, ok then I'll just deal with my favorite vendors, C4Grant, Wes Grant, BrightFlashLights, ADCO, Denny, Mike at CSGunWorks, etc., directly. Nothing like being made to feel you're not important enough to warrant a friggin return email.
I am at ease knowing that if I ever have any problems, you gentlemen will take care of things for me
Link Posted: 8/5/2005 6:07:33 PM EDT
For what it is worth: I have had several dealings with the Troy folks, including good ones involving defective goods that were immediately replaced in a very trusting way. Given that they went above and beyond what I would have considered their obligation to be, I would not hesitate to deal with them again.

Brobee
Link Posted: 8/5/2005 6:15:58 PM EDT

Originally Posted By Duffy:
As much as I like my Troy Battle Sights, I don't believe I will buy another set from them, if this is the way they deal with defects. There are plenty of manufacturers out there that will take good care of their customers, I'll vote with my wallet



This does not sound like a defect. This sounds like a case of someone modifying a component and not being happy with the results. I don't imagine Troy is responsible to replace a part due to customer drilling it out and having ill results. Would for instance a company replace a lower if you attempted to modify it with a drill, or tell you to purchase a new one? JMO being in manufacturing myself.
Link Posted: 8/5/2005 6:44:28 PM EDT
Link Posted: 8/5/2005 8:55:17 PM EDT
[Last Edit: 8/5/2005 8:56:59 PM EDT by Kisara]

Originally Posted By C4iGrant:
Well I kind of agree as I try and answer my E-mails ASAP


No kidding! Sometimes I think you're up 24/7, 'cause I get a reply right away. I'm not going to use the "them thar intarnet" anymore for any orders with you though- I'm phoning long distance from CZ regardless of the cost, hoping your voicemail will answer so I can ask for a Grantpoint. That would be worth every penny.
Link Posted: 8/6/2005 1:30:06 AM EDT

I picked up a set of Troy battlesights used (AWESOME sights btw). The previous user had drilled and tapped the rear aperture to thread in a screw that was drilled thru the center. This was done in the hopes of making the rear aperture smaller. The problem is that it isnt the cleanest job and I simply want a new rear aperture.

I emailed Troy and was told explicitly that they do not offer spare parts in any way, shape, or form.

Can anybody offer any help?

Thanks in advance.



My gunsmith can likely make a replacement part. If you still need one, send me a couple digital photos and a detailed explanation of what went tits up and how you want it replaced, dimension wise. I can run it past him. His prices are more than fair, and his turn-around is about a week. He has a goofy personality. I like that. Other people get their knickers twisted up about it; I just keep getting my projects done in record time.

lawndart
Link Posted: 8/6/2005 4:17:47 AM EDT
Link Posted: 8/6/2005 5:30:56 AM EDT
[Last Edit: 8/6/2005 5:31:56 AM EDT by Bulldogxj]
I can only say that I live about 40 miles away from Troy's office and met Steve a couple of days ago, maybe it's the fellow law enforcement thing but he was alright. I had ordered a Vltor through them. The order got a little screwed up and when I called and spoke with Steve he offered to deliver it personally. In addition, I got a look at some of his stuff in person and it was NICE. I'm going to sell my ARMS stuff and switch it to Troy. I know for a fact that their running a little thin right now, he's starting to catch on. Good for him...bad for us I guess. My first purchase with them was also hand delivered by one of his guys..not bad customer service in my eyes.
Link Posted: 8/6/2005 9:14:57 AM EDT

Originally Posted By C4iGrant:

Originally Posted By Kisara:

Originally Posted By C4iGrant:
Well I kind of agree as I try and answer my E-mails ASAP


No kidding! Sometimes I think you're up 24/7, 'cause I get a reply right away. I'm not going to use the "them thar intarnet" anymore for any orders with you though- I'm phoning long distance from CZ regardless of the cost, hoping your voicemail will answer so I can ask for a Grantpoint. That would be worth every penny.



This would be a BAD idea on your part!


C4



Especially if Roxanne finds out!
Link Posted: 8/6/2005 9:21:49 AM EDT

Originally Posted By Duffy:
As much as I like my Troy Battle Sights, I don't believe I will buy another set from them, if this is the way they deal with defects. There are plenty of manufacturers out there that will take good care of their customers, I'll vote with my wallet



Respectfully Duffy...it's not a defective part. Somone "Buggered it up"!

Listen everyone...if a manufacturer does not want to be in the parts replacement business, that's up to them. It is not a sign of "Poor Business Practices"...period! TROY warranties everything they make. Modifying a part simply voids the warranty. BUYER BEWARE!...don't buy shoddy used stuff.

TROY Ind., as I have stated previously in this post, replaced an entire Front BUIS when all I needed was a new front sightpost....BEFORE I sent them anything, trusting I would return the original Front Sight.

How much better could that be?

Tack
Link Posted: 8/6/2005 1:07:32 PM EDT

Originally Posted By Tack:

Originally Posted By Duffy:
As much as I like my Troy Battle Sights, I don't believe I will buy another set from them, if this is the way they deal with defects. There are plenty of manufacturers out there that will take good care of their customers, I'll vote with my wallet



Respectfully Duffy...it's not a defective part. Somone "Buggered it up"!

Listen everyone...if a manufacturer does not want to be in the parts replacement business, that's up to them. It is not a sign of "Poor Business Practices"...period! TROY warranties everything they make. Modifying a part simply voids the warranty. BUYER BEWARE!...don't buy shoddy used stuff.

TROY Ind., as I have stated previously in this post, replaced an entire Front BUIS when all I needed was a new front sightpost....BEFORE I sent them anything, trusting I would return the original Front Sight.

How much better could that be?

Tack



Sounds like better customer service than the best in the business to me.
Link Posted: 8/6/2005 1:31:58 PM EDT
[Last Edit: 8/6/2005 1:40:41 PM EDT by Duffy]
I know it's been "worked on" and modified, Troy is not to blame for that. I do believe they should sell the part so the new owner could have a usable product, battaglini didn't ask for a freebie, he wanted to pay for it. Troy can choose to not sell parts. As posted earlier, these things are made of parts, what's the problem here? I'd GIVE him the little part so he'd have a working sight to show his friends and spread the good word.
Kisara's sling was defective from the start and not modified.
Maybe I'm just spoiled by the above mentioned dealers who have gone well beyond the normal expectation to take care of me.
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