The original thread was getting a bit long, so I thought I'd post the latest response from Sportsman's Guide in a new thread - received this just minutes ago on Friday 11 August 15-55 EST.

This is hilarious - particularly the last paragraph (apparently the "upper management" don't want to play with me anymore).

Are they now saying that they are retrospectively going to charge me for all the discounts I received from the Buyer's Club ?

This company must be run by some primitive beings. I don't intend to exchange any additional words with them (I think we have all seen enough). I've wasted enough time on these people. If they put as much time and effort into pleasing customers as they do in screwing them, then it would be a truly excellent company. Hopefully they won't be mailing me any more crappy catalogs full of over priced clothing and other junk.

link to Part 1 of this saga for those who are curious

www.ar15.com/forums/topic.html?b=3&f=16&t=291438


Enjoy
===========================================================
Thank you again for your response.

The fact of the matter is, we do not feel that your purchases are for personal use and thus, we cannot allow purchases using the
Buyer's Club.  The account has been reviewed by management and we do feel that this is an appropriate decision.  

Regarding your statement about refunding the cost (or partial cost) of the club, we cannot do that. Like I explained, you saved more than it cost. While I understand what you are stating about the fact that you paid for a time-based membership, you saved well over what you paid for it, so you are actually still well ahead of where you would be had you not purchased the club.  Our club cancellation policy is this:  if the club is cancelled prior to it's expiration, we'll refund you the difference between your membership fee and any savings you have received.  I realize that you did not choose to cancel your club, we did, but the same policy applies.  If you saved $0 and called us to cancel the club the day before it expired, we would refund you the full cost of the club.  If you feel you need to dispute the charge, then that is your decision.  But please be advised that we will not absorb the loss, we do collect on any valid debt, and this would be considered a valid debt.  If the debt is not paid within a reasonable timeframe, it will be referred to an outside collection agency.  Also, you are right that chargebacks don't make the retailer look good, but they also don't make the cardholder look good.  If you are a cardholder that makes a habit of disputing charges, they are going to get suspicious of you and send up a red flag at some point.  Not that I'm saying you make a habit of it, but it could jeopardize your relationship with your credit card company if you were to make a habit of it.  

Regarding the additional shipping charges, there are certain items in our catalog that we know are going to cost more for shipping, and they are assigned pre-determined heavy/bulky charges. The reason we have the "large quantity/commercial account" statement in both the catalog & on the web is to cover larger orders consisting of many items that do not have heavy/bulky charges assigned to them.  Our system catches those orders and we research them and address them after they upload into our system.  Unfortunately, our website isn't sophisticated enough to calculate exact freight charges on a large order like this, since this is an exception to the norm.  There are different zones, different carriers, different ship methods, and we feel that the best way to assess appropriate charges for these exceptions is to have an employee review the orders.  Sometimes, there may be multiple options that come to different rates, and we might give the customer the option of which ship method/rate they would prefer to use.  I know it may seem simplistic in this day and age, but we feel that this is the most accurate way to deal with these exceptions, and we are fully within our rights as a retailer to do so.  

Because of your malicious attempts at trying to make our company look bad, upper management has decided not to do business with you going forward and this order will be cancelled.  I apologize that we had to come to this decision, but we feel that it is in both our best interest and yours, as you are clearly unsatisfied with doing business with us as well.

Sincerely,
Erin
Customer Service Operations Supervisor

OH SNAP!

Wait a second, WHO is being malicious? I think they got confused...

It seems like someone has a problem with most of the online ammo retailers or they are always out of stock of .223. So who do you guys use? I am new to the scene and had a great first experience with Ammo To Go. Who else is picking up where these schmucks left off?

Quoted: I guarantee there is a large law firm out there just waiting to bring a class action suit against Sportsmansguide for reneging on the club discount because the new management decided they did not want to live up to the obligation.

Wow, Erin just kinda shit on the C.S. diplomacy handbook in that letter.

fuck 'em.

What subsidiaries are owned by Sportsman's Guide or it's parent company?
anybody know?
I need to put them on my "total scam clusterf*ck" list...

Quoted: I guarantee there is a large law firm out there just waiting to bring a class action suit against Sportsmansguide for reneging on the club discount because the new management decided they did not want to live up to the obligation.

Check out Latham & Watkins (www.lw.com).  I used to work for them (not as an attorney), but they are large.  Huge.  Someone low-level associate there would get a kick out of taking on a case like this, maybe.

If the Pfrench really have bought SG, they'll surrender when they get the first letter from your ambulance chaser.

...Because of your malicious attempts at trying to make our company look bad, upper management has decided not to do business with you... Sincerely, Erin Customer Service Operations Supervisor

Erin,
Those attempts were not required to make your company look bad. You and your [lack of] customer service skills were enough to alienate an untold number of customers.

Your actions with this case and many others have caused customers to invoke the rule of 250.

You have sown the wind and will reap the whirlwind.

height=8

Quoted: If the Pfrench really have bought SG, they'll surrender when they get the first letter from your ambulance chaser.

+1  Yes, just give them time.

I dont think I'll be buying from them again!!! What a bunch of crap....

Lets start a Black Ball list and put them as #1

Wow, only my 3rd post and I'd never thought it'd be about some eurotrash corporate affiliate structuring.  Here's what I found out about PPR who owns Redcats who now owns SG....

As of 2005 PPR's main subsidiaries include:

* Gucci which also owns the luxury brands Yves Saint Laurent, Sergio Rossi, Boucheron, Bottega Veneta, Bédat & Co, Alexander McQueen, Stella McCartney, and Balenciaga

* Magasins du Printemps - Le Printemps department stores

* Redcats - mail order retailer which operates La Redoute, Ellos, Empire, Brylane, Cyrillus, Vertbaudet, Somewhere, Daxon, Edmée, Celaia, La Maison de Valérie

* FNAC - book and CD retailer in France, Belgium, Spain, Portugal and Brazil.

* Conforama - household furnishing retailer

* CFAO - distributor of cars and pharmaceuticals in Africa and the DOM-TOM

I obviously don't have to worry about refusing to shop at these places anymore...

iv placed around 3000$ worth of ammo orders through SG in the last 6 months, and they never gave me any problems, but i think its caused i ordered maybe 300$ at a time here and there. (so i could use those coupons) they have yet to call me or send me any emails.

my question is how much was that 1 order that they cancelled?

i think the guy working at sg will red flag the 5000$ order but not the 10 $500 orders. to each their own, i have lots of wolf on backorder and they have been shipping it and honoring that price, so as long as i dont have to talk to a CS im glad.

I'm not happy with how they've been dealing with the ammo issue. I don't know if I can say I'll NEVER order from them again but I can say I will explore all other options before resorting to ordering from them.

Quoted: Quoted: What subsidiaries are owned by Sportsman's Guide or it's parent company? anybody know?

SG acquired The Golf Warehouse, LLC a couple of years ago.

As for parent company, that is a little more difficult.
Redcats, USA (which is actually a French company,) is the company that is acquiring Sprotsmans Guide.
Their catalog lines are quite numerous, but are mostly clothing and kitchen nic-nac items.

You have to be kidding me... I just got my member card in the mail today... I am returning it...

I know they don't care but I sent them a link to this thread.
Maybe Erin will get a little flak over it.

Well, I'm done shopping there.

What a bunch of asshats.

Been shopping there for atleast 8 years too.

Oh well.

Never bought ammo online, but I've been thinking of starting.  Glad I'm not waiting on something that is going to be cancelled.  SG just lost another potential customer.  When I order something at a certian price, that is stated as being in stock (and isn't....or is being marked up for additional profit, however is not yet marked up), I expect that my purchase should be honored.

I hope the quick $ was worth it.......

Quoted: My order was what I consider to be medium sized. 4 boxes of 250 12g plus 4500 223 (5x900 rnd boxes). Not a lot by any standard I would say. At one point she suggested that with these quantities I should be dealing direct with the suppliers. Can you imagine what Winchester would say if I called and said I want to set up a commercial account because I am going to use 4500 rounds of their ammunition this year. It's laughable. I think SG are operating on a policy of screw the little guy, and if anyone orders a larger quantity that will cost you a little shipping money, just cancel their order. No wonder their customer base is falling off rapidly. I hear they are owned by some French scumbags now anyway.

That is kind of odd. A few months back I ordered 8,400 rounds of various ammo from them in one order. They came back to me with additional shipping charges, but no BS about buying too much ammo for personal consumption. I see a potential lawsuit in the making.

ETA:
My order -
1. CCI® Speer® Gold Dot .45 Auto + P 200 Gr. GDHP 20 rds. (Product: WX2-65552)
     You must be 21 years of age to purchase this item.
     In Stock.
     Quantity: 20, Club Unit Price: $13.08, Club Total Price: $261.60
2. Wolf® .223 62 Gr. FMJ 1,000 rds. (Product: WX2-51319)
     You must be 18 years of age to purchase this item.
     In Stock.
     Quantity: 2, Club Unit Price: $123.47, Club Total Price: $246.94
3. 1,000 rds. 9 mm 124-gr. FMJ Ammo (Product: WX2-99396)
     You must be 21 years of age to purchase this item.
     In Stock.
     Quantity: 1, Club Unit Price: $123.47, Club Total Price: $123.47
4. 1,000 rds. 9 mm 115-gr. FMJ Ammo (Product: WX2-99401)
     You must be 21 years of age to purchase this item.
     In Stock.
     Quantity: 3, Club Unit Price: $113.97, Club Total Price: $341.91
5. 500 rds. 9 mm JHP 124-gr. Ammo (Product: WX2-49572)
     You must be 21 years of age to purchase this item.
     In Stock.
     Quantity: 2, Club Unit Price: $104.47, Club Total Price: $208.94
6. 1,000 rds. .45 ACP 230-gr. JHP Ammo (Product: WX2-97274)
     You must be 18 years of age to purchase this item.
     In Stock.
     Quantity: 1, Club Unit Price: $218.47, Club Total Price: $218.47
Payment Information:
Merchandise Total:     $1401.33      
Shipping and Handling:     $19.99      
Shipping Method:     Ground      
Package Protection:     $0.99      
Club Membership:     $29.99      
Grand Total:     $1452.30    

what's her email address?

we need to start a email campaign.

I'm going to have my address and email removed from their lists and I'll tell them why too!

I'm curious as to what percentage of their sells come from ammo and what percentage of that is bought by ARFcommers. Hopefully Pierre and crew will pull their collective heads out of their asses.

looking at this crap again, I'm betting "upper management" is totally unaware!

Wow--I thought I was the only one who thought these chowderheads were a problem. I joined their club last year to get the FN surplus 7.62NATO with great trepidation as in all my past dealings, they were always out of stock and substituted items--like Wolf 9mm NATO for Fiocchi...I did get the FN surplus, so I shouldn't complain about that, but have a history of being hosed since the late 1980s or early 1990s--the phone order folks would assure an item was available, then ship something else.

Sorry to hear they still suck pond scum....

I've tried to get off their email and mailing lists repeatedly and they just keep sending crap....now I just drop it in the recycle bin and smile knowing about their wasted $$$

Will not do business with SG ever again....

The reason we have the "large quantity/commercial account" statement in both the catalog & on the web is to cover larger orders consisting of many items that do not have heavy/bulky charges assigned to them.

What the heck prevents them from sending a bunch of small packages if a bulky order costs more to ship?  This line of reasoning of theirs just does not make any sense.  What advantage do they get from a bunch of small orders vs. a large one?  I just don't see it.

Dave.

P.S.  Thanks for letting us know what their real busines practices are.

Add me to the list of people not buying from them anymore. Between having half an order cancelled without my knowledge and then being told numerous stories and flat out lied to on another order they won't see another dime from me. I would cancel my backorder for the $99 Wolf ammo if I didn't think they're actually going to lose money on it.

Did you have heated phone conversations with them? I do not understand how they can call you malicious or a "dealer".

It appears they are moving away from firearms related gear towards junk judging by the amount of "cutesy" crap in their latest mailings.

To cancel your periodic club "membership" without compensation is a slimy maneuver on their part. Sorry you are on the receiving end of some extremely poor customer service from a national retail catalog company.

My days of buying from them are over!

I've bought about 8000 rds of ammo from them in the past 6 months but I will buy it elsewhere from now on. Time to shred the buyer's club card.

I would rather support a dealer that sells ammo for the shooters, because the more we shoot, the more we order and it's a good thing for the dealer and not bad as in SG's case.

Okay here's my take on the whole thing...

Nylon is mad at Sportsmans' Guide because he did not get the ammo deal he wanted.  I can understand that.

Sportsmans' Guide does not want to do any more business with Nylon because they feel he's being antagonistic.  Whether or not he's being antagonistic is open to debate, but that's the way they feel.  So they should be free to cease doing business with him.  It's a free country, right?

What I don't get is all of this Erin-bashing - she's just doing her job.  If you have a problem with the company, feel free to say so, but this poor woman just works there.  She probably is being told what to do by company policy and/or her boss.

Quoted: Okay here's my take on the whole thing... Nylon is mad at Sportsmans' Guide because he did not get the ammo deal he wanted.  I can understand that. Sportsmans' Guide does not want to do any more business with Nylon because they feel he's being antagonistic.  Whether or not he's being antagonistic is open to debate, but that's the way they feel.  So they should be free to cease doing business with him.  It's a free country, right? What I don't get is all of this Erin-bashing - she's just doing her job.  If you have a problem with the company, feel free to say so, but this poor woman just works there.  She probably is being told what to do by company policy and/or her boss.

I dont follow your premise of customer & seller being on level playing ground. There is a thing called customer service, and a small detail of him buying a product called a buyers club card.

I will agree a business has the right to cancel relations with a hostile customer (which I dont think he has been yet despite their actions), but a refund of said card would only be fair, and a seperation of the tie that binds.

"We are done with you and we are keeping your membership money you bought, fuck off" ?




I would be livid, they got the nice guy, I would indeed teach them the meaning of malicious. They are in essence ripping him off for his membership monies.

You don't like Sportsman's guide.  WE GET IT.  This needs multiple threads?

height=8

Quoted: height=8 Quoted: Okay here's my take on the whole thing... Nylon is mad at Sportsmans' Guide because he did not get the ammo deal he wanted.  I can understand that. Sportsmans' Guide does not want to do any more business with Nylon because they feel he's being antagonistic.  Whether or not he's being antagonistic is open to debate, but that's the way they feel.  So they should be free to cease doing business with him.  It's a free country, right? What I don't get is all of this Erin-bashing - she's just doing her job.  If you have a problem with the company, feel free to say so, but this poor woman just works there.  She probably is being told what to do by company policy and/or her boss. I dont follow your premise of customer & seller being on level playing ground. There is a thing called customer service, and a small detail of him buying a product called a buyers club card. I will agree a business has the right to cancel relations with a hostile customer (which I dont think he has been yet despite their actions), but a refund of said card would only be fair, and a seperation of the tie that binds. "We are done with you and we are keeping your membership money you bought, fuck off" ? hey

What could anyone possibly do besides file a complaint?  

From what I read of the letter sent to Nylon, it seems that he has used the members club in the past on phurchases and the ammount he saved on said purchases was equal to or greater than the cost of the membership.  

I don't get the whole retrospective charge, and I don't think that would even hold up in court, unless it is stated in the agreement.

Quoted: Quoted: Quoted: Okay here's my take on the whole thing... Nylon is mad at Sportsmans' Guide because he did not get the ammo deal he wanted.  I can understand that. Sportsmans' Guide does not want to do any more business with Nylon because they feel he's being antagonistic.  Whether or not he's being antagonistic is open to debate, but that's the way they feel.  So they should be free to cease doing business with him.  It's a free country, right? What I don't get is all of this Erin-bashing - she's just doing her job.  If you have a problem with the company, feel free to say so, but this poor woman just works there.  She probably is being told what to do by company policy and/or her boss. I dont follow your premise of customer & seller being on level playing ground. There is a thing called customer service, and a small detail of him buying a product called a buyers club card. I will agree a business has the right to cancel relations with a hostile customer (which I dont think he has been yet despite their actions), but a refund of said card would only be fair, and a seperation of the tie that binds. "We are done with you and we are keeping your membership money you bought, fuck off" ? I would be livid, they got the nice guy, I would indeed teach them the meaning of malicious. They are in essence ripping him off for his membership monies. What could anyone possibly do besides file a complaint?   From what I read of the letter sent to Nylon, it seems that he has used the members club in the past on phurchases and the ammount he saved on said purchases was equal to or greater than the cost of the membership.  So what does SG owe him?

The only thing they owe him is the ammo he ordered. He is not a commercial account as they "think" and his membership is supposed to get him discounts on all purchases. SG has decide to liimit his savings. Change the terms of the agreement and so on.

height=8

Quoted: height=8 Quoted: height=8 Quoted: height=8 Quoted: Okay here's my take on the whole thing... Nylon is mad at Sportsmans' Guide because he did not get the ammo deal he wanted.  I can understand that. Sportsmans' Guide does not want to do any more business with Nylon because they feel he's being antagonistic.  Whether or not he's being antagonistic is open to debate, but that's the way they feel.  So they should be free to cease doing business with him.  It's a free country, right? What I don't get is all of this Erin-bashing - she's just doing her job.  If you have a problem with the company, feel free to say so, but this poor woman just works there.  She probably is being told what to do by company policy and/or her boss. I dont follow your premise of customer & seller being on level playing ground. There is a thing called customer service, and a small detail of him buying a product called a buyers club card. I will agree a business has the right to cancel relations with a hostile customer (which I dont think he has been yet despite their actions), but a refund of said card would only be fair, and a seperation of the tie that binds. "We are done with you and we are keeping your membership money you bought, fuck off" ? hey What could anyone possibly do besides file a complaint?   From what I read of the letter sent to Nylon, it seems that he has used the members club in the past on phurchases and the ammount he saved on said purchases was equal to or greater than the cost of the membership.  So what does SG owe him? Because the SG Club membership is a 12 month subscription and they canceled it prior to 12 months being completed.  It was sold base on time and not a total dollar amount reached.  He did not get the time he paid for.

I went back and figured it out.

Does anybody have a copy of the SG buyers Club agreement?

For the record I will say that I have not been rude to anyone at SG, I never even raise my voice, and I'm not angry or mad - more disapointed in the company (that an American company can behave this way). These are used car dealer ethics.

I have published all my communications here so that the entire picture can be seen for what it is. I have not edited anything out - whether something makes me look good or bad, it is in there.

Just thought we ought to have an info thread on the subject so that people can judge the company for themselves. Some people have indicated that they have had far worse responses from the company than I have had. A couple of people have cited good experiences (SG employee moles ?).

Hopefully this thread (and part 1 if all the gory details are required) will enable AR15.com members to make an INFORMED decision before they decide to do business with SG. That is what discussion forums are all about - there's no catogory for this stuff at epinions.com, so here we are.

If any members have had bad experiences with other vendors, I would be very happy to read about them - ideally in the same detail that I have provided here, so that I can make my own reasoned judgement too.

And for the record, if Erin is in my area she is welcome to drop in and check if the ammo is for personal use or not. She can even shoot on my range (I suppose she would then conculde that the ammo was not solely for my personal use - so bring your own ammo Erin).  

They're accusing you of being malicious??? I don't think nylon is being antagonistic for not getting a "deal on ammo", it's a matter of a company f'ing over their customers because they didn't like what they had originally charged for the crap, and the fact that it seems they are making up the rules as they go. Not to mention the absurd statement that they don't "feel" that he is using the ammo for personal use. It's nice to know that they can decide for themselves what you plan to do with your orders, since they go by "feeling". I guess if I order a pair of hiking boots they may decide not to sell them to me because they feel that I'm wearing them to work, thus using them in a commercial capacity.

What's her email address?  I want to email her about the way I feel.  

I'm glad MOST of us are getting away from SG.  A lot of companies forget that the customer is what makes them a successful business.

BTW, I had a bad run in with SG too over Wolf ammo.  Screw them and their BS price changing tactics.

-X

What is going on there?  Did they fire a bunch of CS people?  My great-nephew ordered from them:

Order Number: 28722431
Order Date:   06/08/06

510 Rds. 5.45x39 50 Gr Fmj
Product: AX6A-108700
In-Stock
Quantity: 1, Unit Price: $67.97, Unit Tax: $0.00, Total Price: $67.97

They charged his credit card that day, but he hasn't received it yet.  He's called several times and so have I.  We've gotten a different excuse each time.  After reading this latest round of crap from them, I'm ready to just suggest that he do a chargebackz

Quoted: What's her email address?  I want to email her about the way I feel.   I'm glad MOST of us are getting away from SG.  A lot of companies forget that the customer is what makes them a successful business. BTW, I had a bad run in with SG too over Wolf ammo.  Screw them and their BS price changing tactics. -X

I quit ordering from them two months ago because they were just flat out rude about an order.

I was a long term customer and had always been pleased but in one call they managed to aggrivate me to the point that I quit doing business with them.  Of course I also asked that they not send me any further coorespondence which they agreed to do and I still get all their crap in the mail.


Something changed there and frankly there are other places to shop.

Yes the Shitters Guide has gone down hill a lot in the last couple of years. But   DO NOT TELL THEM TO STOP SENDING YOU THEIR CATALOGS. As a mater of fact you should go on line and have them sent to your grandma and your 3 year old neice and your buddys dog.  All of those pretty color catalogs cost a lot of money to print and it would be a shame if they went to waste, if you know what I mean.

Quoted: iv placed around 3000$ worth of ammo orders through SG in the last 6 months, and they never gave me any problems, but i think its caused i ordered maybe 300$ at a time here and there. (so i could use those coupons) they have yet to call me or send me any emails. my question is how much was that 1 order that they cancelled? i think the guy working at sg will red flag the 5000$ order but not the 10 $500 orders. to each their own, i have lots of wolf on backorder and they have been shipping it and honoring that price, so as long as i dont have to talk to a CS im glad.

They cancelled my order for 3 cases of wolf .223.

They cancelled my order for 2 cases of UMC.

They totally SUCK!!

Well I say you file a lawsuit out of principle (if indeed you are using it for personal use).  Now on the other hand if you are "re-selling", then I'd probably just let it drop.

Quoted: Okay here's my take on the whole thing... Nylon is mad at Sportsmans' Guide because he did not get the ammo deal he wanted.  I can understand that. Sportsmans' Guide does not want to do any more business with Nylon because they feel he's being antagonistic.  Whether or not he's being antagonistic is open to debate, but that's the way they feel.  So they should be free to cease doing business with him.  It's a free country, right? What I don't get is all of this Erin-bashing - she's just doing her job.  If you have a problem with the company, feel free to say so, but this poor woman just works there.  She probably is being told what to do by company policy and/or her boss.

The simple fasct is that they are cancelling his order becuase they aren't making enough of a profit margin on his order, even though he followed all the 'rules' of their ordering system.  And the problem is that Nylon isn't the only one who is running into this issue of late.

Basically they are discriminating against certain customers.  Namely those that purchase ammunition or rifle magazines in large quantities, and more specifically those who are using the Buyers Club to do it.  Worse yet, not everyone who places an order of the same size as Nylon or the guy who ordered 5 12 packs of AK mags is getting their order cancelled.  it seems that it is just 'luck of the draw' and THAT is the problem.  If they universally cancelled orders across the board for 'X' number of magazines or ammunition then at least it would be 'fair' in the sense there was a definite maximum amount you could purchase. Or more simply if they siad there was a limit on the number of an item you could order then I think 99% of people wouldn't have a problem.  It is the 'fuzzy boundary' that is causing all the grief.

The real problem is that they created the Buyers Club to entice people into return business or purchasing more, yet they are cancelling the orers of people who do that very thing.  It just doesn't make any sense.  What is the difference if 8 people order 1000 rounds of ammo with the Buyers Club vs. one person buying 8000 rounds?  

Just seeing the number of people who have this issue, I don't think it woudl take much to build a court case vs. SG.  

Quoted: Wow, ..... I obviously don't have to worry about refusing to shop at these places anymore...

No kidding.

What a bunch of sissy shit. I'd avoid them based on that.

But, I'd like to say "thank you" to the OLD, pre-suckass SPG for the thousands (uhmm, tens of thousands) of rounds of ammo and all the other reasonbly priced stuff I ordered over the years; it was a good run.

I received a survey from them today:

Sir, My recent transaction went smoothly, thank you. However, due to other actions by your company as detailed on AR15.com: http://www.ar15.com/forums/topic.html?b=3&f=16&t=291438 http://www.ar15.com/forums/topic.html?b=3&f=16&t=292290 it is highly unlikely that I will be purchasing from you again. ----- Original Message ----- From: "The Sportsman's Guide" <[email protected]> To: JimTh Sent: Saturday, August 12, 2006 6:12 AM Subject: In regards to your recent purchase from The Sportsman's Guide > > Dear JimTh, > > Thank you for your recent purchase from The Sportsman's Guide on 07/29/2006, order number: xxxxxxx. > > As you may remember, we stand behind every item we sell 100%. Your satisfaction is important to us. > > We appreciate your business, and would also appreciate any feedback you might have regarding your experience with the Sportsman's Guide. > > If you have input you'd like to relate to us, simply reply to this e-mail. Your input will help us to improve the customer experience. > > Thanks Again, > > Dan Delaney > Director Of Customer Service > > Please call 1-877-859-9665 if you have any questions. >   >   > The Sportsman's Guide - A Catalog & Internet Company > The Lowest Prices, Best Quality, Guaranteed! > Visit our Fun to Browse Web site at: http://www.sportsmansguide.com/ > > Or, write to: S. G. Customer Service > 411 Farwell Ave. > So. St. Paul, MN 55075-9876 > >

Lets stop all this liberal crybaby talk about lawsuits.  As soon as people are treated wrongly they always want to sue.  For what????  To get your money back on your club membership??  Or are you just trying to be malicious?


HOWEVER...............SG sounds like they have really gone down hill.  I used to order Wolf ammo and I have ordered quite a lot.  I never was a club member either.  After the comments here, I don't think I'll ever order again.  The only thing I ever ordered there was ammo but I can find better dealers out there.  Their prices on ammo are good but the prices on the other stuff is only fair to poor.  It's sad to see a business' customer service go down the tube.


If you really want to show your displeasure at their tactics, then post their corporate email addresses and start a complaint campain.  Post this on as many forums as you can.  Get the word out about SG's lack of customer service and shady business practices.  Look what happened to Smith and Wesson.  They sold out the gun comunity and as a result they lost any market share that they had and eventually had to sell out back to US ownership.  

Knock off this lawsuit talk crap.  Post the email addresses and lets get the campain started.



Edit....OOps the email is posted.