I just returned from two great carbine classes (Thunder Ranch and Pat Rogers) and wanted to thank MSTN for all their help. I ended up using an A3 setup with a LMT backup and Aimpoint Comp M2 in an ARMS Mount. The LMT, Aimpoint, and mount all came from MSTN. Their service and prices were great - they even helped me with the inevitable, stupid, "I've never done this before" questions when it came time to put everything together. They did a great job and are worth doing business with.
Unfortunately, I can't say the same thing about Aimpoint. My Comp M2 went tits up right after I zeroed it (~300 rounds) and I had a horrible time with their customer service. Here's a copy of the e-mail I sent them:
Dear Sir or Madam,
I am writing to express my dissatisfaction with your company - specifically your repair and replacement service. In August of this year, I purchased a Comp M2 for my new duty rifle. I had arranged to take two carbine classes, one at Thunder Ranch, in part to test out my new rifle and the accessories I had purchased for it.
After I had mounted and zeroed the scope, it failed after only 300 rounds. I contacted your customer service department, explained the problem I was experiencing, explained that I had a significant investment in upcoming classes, and explained that I needed a working scope as soon as possible. I was assured that my scope could be repaired, in its mount, and then shipped to me in time for my Thunder Ranch class. To avoid confusion, I called back and provided my cell phone number so that I could be contacted should any issues arise.
The scope never arrived during my week long stay at Thunder Ranch. When I contacted your company again, I was told that the repair could not be completed due to lack of parts. I was assured that the parts would be in the "next day" and my scope repaired. I then asked that the scope not be sent to Thunder Ranch as I would no longer be there by the time it arrived. When I called back to provide the correct shipping address, I was informed that the scope had already been shipped to Thunder Ranch.
When I finally received the package from your company, I found a new scope and my ARMS mount for it. Having been assured that the zero would not be lost, I did not have time to assemble the scope in time for the start of my second class. I was ultimately able to use the scope for the last two days of the second class, but I wasted "learning time" having to zero it.
I believe that no matter how good a company's products are, ultimately, a company is no better than the service it provides. While the Comp M2, when it works, is a fine optic, dealing with your company is enough to make any reasonable person seek a competitor's alternative.
At this point, there is little your company can do to rectify this situation. I am not seeking anything from your company except an apology for my lost training time and dollars and a promise that your customer service will improve. I will also be posting this e-mail at various shooting relating Internet sites.
Sincerely,
John E. Hearne