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9/19/2017 7:27:10 PM
Posted: 3/27/2006 9:37:02 AM EDT
all I have to say is Outstanding.

With Ken's speedy email reply and a call to customer service. They are sending a new Tailcap for my Gladius. I said I was having problems with it. They are sending me a new one. No questions asked. I am looking forward to their new light, the Falcata, which I will be purchasing one of those too.
Link Posted: 3/27/2006 12:38:37 PM EDT
I could not possible agree with you more. If more companies behaved like they did we would all have less stress in our lives. Ken mailed me a lanyard to give to someone at no charge after I sold one of my two gladius's. All that means...Any new light they come out with I will buy! as if I needed a reason
Link Posted: 3/28/2006 4:17:06 PM EDT
My experience was the same. They replaced a defective Gladius with one that is incredible. Sent it to me Fedex overnight.
About the best service I have experienced.
Link Posted: 4/1/2006 1:39:44 PM EDT
+1 - they replaced the tail cap on my Gladius for free! And I stripped it!!!
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