Sounds like my wife wrote down the wrong number, she just said that someone from AR15 called and left a number. I have to fly out on the 31 to Palm Beach, so maybe we can get together when I get back.
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Pull the spring off the buffer, then drop the buffer down the tube, swing the upper back on and re-try. See if the buffer is too long for the tube, or if something is in the back of the tube. To get the upper back open, just bounce the muzzle on the carpet to get the carrier to lock closed.
If the buffer is too long, and there is nothing stuck in the back of the receiver extension, then you will have to get the suppler back on the phone and have them send you the correct buffer, or that is not an option, then you could shorten the buffer bumper (only a hair).
Note: If this is a stock for a 9mm, some of them have a plug/adapter that fits in the back of the tube to limit the amount that the buffer can run back, or this may be a 9mm buffer that does not require the spacer.