I had a bit of a problem with my Gladius recently.
After several hours of use I was receiving the low battery warning ( 2 flashes every several seconds ) So I replaced the batteries with another set of high quality batteries.
Well, even on fresh batteries I was getting the low battery warning. So I tried another set. Same thing. After trying about 3-4 sets of various brands including Duracell, Panasonic, Surefire, and low cost Command I was pretty frustrated.
I sent an E mail to Ken at Strategos about it and he instructed me to get an RMA number and return it to Blackhawk, ( I did not buy it from Strategos, I purchased it at wholesale through a third party distribution network). Blackhawk had me return the light directly to the factory .
Fast foreward about 2 1/2 weeks. I called blackhawk and asked for the customer service person who handle's Gladius issues. I spoke with a very nice woman who told me that it's been ready to ship for a few days but UPS had told them that due to RITA there were delivery problems in my area. This could be true but those problems are over with. She said it would ship that day overnight service at no charge.
later that day I received an e mail with an invoice from Blackhawk for a $0.00 balance on a Gladius. The following morning I receive a phone call from the same woman giving me a tracking number, I was surprised at that. 10 minutes later UPS knocks at the door and delivers a NEW not repaired Gladius to me Overnight morning delivery. Blackhawk/Nite-Ops wins all kudos from me.
Once things were sorted out The service I received was more than World class hit It is also the HA III version.
There is no way I can complain at all about the service or how I was treated or the service outcome.
You guys got it together. I will be reccomending and using Nite-Ops products to anyone and everyone who cares or doesn't to listen.