Quoted:
Unfortunately I was serious.. I thought it might be a reference to AR15.COM but couldn't figure out what the F was. Figured it might be a subforum that I wasn't aware of.
Anyway... I've guess I've been spoiled by MidwayUSA.com. Make an order there, you get an immediate email, then another when it's shipped (usually the same day you order it), and in less than 72 hours, it's on your front porch. M1S customer service is pitiful by comparison.
Much agreed.
I've heard the folks at Model 1 Sales are extremely busy and you take your chances on the phone of getting really nice or really nasty or noone at all.
Never dealt with M1S directly because their stuff is usually so much cheaper at MidwayUSA. Been dealing with Midway since right around when they started back in the late 80s. 100% friendly, helpful, and professional on the phone when you have to call and like cantgrowup said their order processing and shipping is amazing.
ETA (Edit to Add): I forgot to mention that I've ordered a bunch of Model 1 Sales stuff: A set of standard handguards, 2 standard charging handles, 3 barrel assemblies, a stock assembly, and more misc. stuff; no complaints what-so-ever about M1S stuff.