I ordered an A.R.M.S. #45M back in October. It finally arrived a month later. I installed it on my RRA and was very pleased with it. About three weeks later I tried to make some changes to my configuration and discovered that the metal inserts that attach the rails in the polymer handguard were spinning freely and I couldn't get the rail off. No biggie, shit happens.
I emailed A.R.M.S. the next day and explained the problem. A couple of days later I receive a reply from A.R.M.S. customer service apologizing for the problem and asking for a shipping address so they could send me a new lower handguard. Fantastic!!
A couple weeks later, no handguard so I email again. Wait a week, no response. Send another email, about three days later I get another email apologizing for the delay and assuring me that they would ship me a new handguard,
A couple weeks later, still no handguard so I call A.R.M.S. customer service. Gentleman on the telephone apoligizes and asks for my shipping address. He tells me that he will get one in the mail to me either that day or the next. Entire conversation takes about 60 seconds. He wasn't rude, just acted like he didn't have time to waste.
I'm sitting here now looking at my M4gery with a screwed up S.I.R. system that I paid a crapload of money for. Still no replacement.
So now what should I do? I'm thinking of calling and asking to speak with their customer service manager (if they have one). Does anyone here know how to get through to someone at A.R.M.S. that might be willing to actually provide some service?