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9/22/2017 12:11:25 AM
Posted: 7/10/2003 9:01:50 AM EDT
Well Kalinka finally answered my emails.....here is their response to my email inquiries. Not to proffessional in my opinion.

Dear xxx xxxxx,

Thanks for ordering from Kalinka Optics Warehouse. Your order is being processed
and will be shipped three days from when the order was placed. This allows us
to carefully verify your billing information and reduce fraud to protect you.
It also helps us continue to have the lowest prices on the net.

If you have any questions about your order, please visit our web site at: http://www.mikadox.com/.

Thanks again, KALINKA Optics Warehouse, Sales Team



OK, all sounds good. Now, 44 days later I decide to send an email and find out why my scopes have not been delivered? Here is the response that I got:

There was a problem but they finally got it out. It is in two packages and both should arrive to you this week.

Best,

April

www.kalinkaoptics.com

OK, now I get the feling my scopes will be arriving soon. I send another email on 6/25:

order date 05/04/03
inv number xxxxxxxxxxxxx
i was told 2 weeks ago that it had been shipped in to separate packages and i would get them LAST week.
where is my order?

No answer from Kalinka. So, I send another email on 7/1:


April,
placed order on 5/4/03
credit card charged 5/4/03 for $xxx.xx, to be shipped in 3 bussiness days
received email from April on 6/16 that i would "receive order this week"
today 07/01/03 STILL NO ORDER!
so where are my scopes? this is becoming a little ridiculous.
thanks

Again, no answer.


On 7/9 I sent this email to Kalinka:

April,
still no product, what is the deal with you people?
i want an imediate credit to my charge card. i am tired of screwing around with you people.
you refuse to answear my emails and you refuse to send me my scopes.
i expect a answear with in 48 hours in regards to a credit to my charge card. if not then i am contacing the attorney general and my attorney and anyone else my attorney recomends, and you can be sure that your bussiness practices will be noted on every gun board on the internet.
have a nice day



This is the response that I received from Kalinka why the scopes were not here:

Hello,

Customs stopped our packages in the name of the new regulations in the War on Terror, the US has put pressure on the Russians and now we can’t even get binoculars out of the country. Your order was shipped and stopped. They let it go out of the country eventually by land post. Our customs agent was somehow able to get the held packages released this way but we are waiting for clarification from the highest levels as to what exactly is going to be the future. This is not a problem local to us but rather even the big factories are being affected. The packages will eventually arrive however land/sea post is obviously slower. There is nothing I can do about this. The War on Terror and the draconian new laws which have even stopped binoculars and spotting scopes is beyond anything we could have anticipated. Your order will arrive. We are selling what stock we have here in the US and I can not say if we will be able to resume imports until our governments decide exactly what is allowed. I am sorry about the problems but we are dealing with the situation and our future as best we can.

Best,

Jeffrey

www.kalinkaoptics.com



Well, this is unacceptable to me and my customers. I sent the following email to Kalinka:


Subject: Re: where is my order?????????
Whatever....Sounds like a failure to deliver on your end. IIRC, I was told the scopes were shipped and on their way over 3 weeks ago. In fact, when I inquired earlier by email you said that they were shipped in 2 diferent packages because of a mix up. Now, 3 weeks later and 6 unanswered emails I get this. How do you expect to keep a business going? Your are committing electronic fraud which is larceny and theft. Why did you not make note on your web site that there were problems--afraid that sales would go to someone else? If you kew there were problems why was my card charged the day after? Common practice here in the US is that the credit card is charged until product is shipped. Now you have my money and I have been charged intrest on non-existant scopes-- not to mention the customers that are my case for undelivererd products. The problem does not lay within the Draconian laws but within the lies and deciet of your company. I could care less about your binocular and scope problem, but I am concerend my scopes are not here in a timely manner. I do not accept the idea that I will get my scopes someday whenever it suits someone else.

The shipping problem from Russia is not my problem but yours. When I ordered I was told the scopes were in stock--evidently not. As I stated yesterday, I expect my credit card to be credited--now you have 24 hours to do so. The credit card company has been notified, you have been notified, and now proper authorities will be contacted. Needless to say the exposure on various gunboards will have an affect on your business.


D & B Gold

The following reply was sent to me:

They packages were shipped exactly as you were told. You are a heartless axxhole.

Best,

Jeffrey



T­hen right after the above response from Kalinka I get this too:

One more thing, they held our packages 3 weeks before telling us there was a problem, your two packages were held for three weeks and then forwarded by ground. Even a moron such as yourself can figure out that this is obviously not our fault and we are left trying to put together the pieces and salvage our business. A redneck such as yourself would have a hard time imagining what this is like for us.

Best.

I put the emails and responses in sequencial order as they took place. Kalinka took my money 68 days ago, they have not delivered the product, and now are calling me names like heartless axxhole and redneck moron. Oh well, I hope that I will get my money back, but I doubt it. You can read the information above and form your own opinion. I do know this much, my objective is to let everyone know what kind of company Kalinka is and how they treat their customers.

Link Posted: 7/10/2003 9:13:57 AM EDT
File a claim with your CC company, but do it fast, because there is a time limit. I think my card has a 90 day limit.

I had to do this once to a well known AR15.com dealer, because they would not return my phone calls on a order that was lost. I didn't want to do it, because they kept on telling me they would take care of it and call me back. However, I kept calling back over the weeks (and months) and got the same line of BS, so I finally went ahead and filed the claim a couple days before the deadline expired.
Link Posted: 7/10/2003 9:39:20 AM EDT
Sounds to me like government red tape is messing up his business and he is frustrated. I suppose i would be too. Not trying to excuse the guys actions, but perhaps thats the explanation.
Link Posted: 7/10/2003 10:14:08 AM EDT
No, this bitch is legit. I made the mistake of dealing with them a few months ago. They sent me the wrong item and were rude about my claims that they had made a mistake. I reorder after sending the product back and it takes a while. I finnally e-mail and they say it is held up in customs. OK, that I can see. A week or so later it shows up wrapped in a brown paper bag with Russian postage stamps all over it. The package had never been opened. In the end I did get what I want, but they screwed me once, and lied to me every time I talked with them. If government red tape were a problem, K-Var, Tantal, et. al. would be getting the same complaints.

Jump forward a few months, I replied to a post in the optics forum about their service, and stated that they were morons. I recieved an e-mail from them telling me to watch what I say or they would press slander charges against me. I told them to F off, and in the future I would give the names of the employees that were morons. I havent heard from them since.

I'll tell you guys this sincerely, they may be $10 cheaper than Tantal, but it is not worth the effort or savings. They are a poorly run company, and all the threats only make them look even more stupid. I recomend not dealing with them, they are the "R Guns" of the AK scope business.

I wonder how long it will be before they threaten me with civil action for this post.

Link Posted: 7/10/2003 10:33:04 AM EDT
Link Posted: 7/10/2003 10:39:42 AM EDT
During the big question about the PO scope reticles and which was for which rifle; I e-mailed Tantal. I had never bought anything from them before, but we spent a week talking back and forth until we figured it out.

No question, Tantal is the way to go. He went that far for someone who was not a customer, his service for paying customers should show.
Link Posted: 7/10/2003 3:51:28 PM EDT
Oh shoooooot... I've been waiting on a scope from them for quite some time myself, I guess now I know why. I didn't even know they were in Russian when I made my order, but I've been nervous since I found out. Now it looks like I'm going to have to send some emails.
Link Posted: 7/10/2003 7:56:08 PM EDT
I got the same email explanation today too. Not sure quite what to think about this. I'm getting ready to pull the trigger with the credit card company myself. I suppose the situation may be true, but the guy needs to learn to communicate with his customers a little better before they get so fed up with the situation that they have to take action against the transaction.
Link Posted: 7/11/2003 3:13:29 AM EDT
[Last Edit: 7/11/2003 3:22:49 AM EDT by CAMPYBOB]
Link Posted: 7/11/2003 6:15:44 AM EDT
Unreal! They must not be aware how well we communicate over here, thanks for the warning. Good luck.
Link Posted: 7/11/2003 8:16:37 AM EDT
This is lending creedance to Campybob's statement about the worlds biggest assholes being in the firearms(and accessory) business.
Link Posted: 7/11/2003 3:44:54 PM EDT

Originally Posted By HeavyMetal:
This is lending creedance to Campybob's statement about the worlds biggest assholes being in the firearms(and accessory) business.



That's the truth. I've never felt so afraid to ask simple, reasonable questions as when I'm dealing with people in the firearms industry. Of course there are some really nice people, but most of them act like they think you need to prove you are a "real" firearms enthusiast before they will respect you.
Link Posted: 7/11/2003 8:39:51 PM EDT
They have some Kobras up for auction on E-Bay... wonder if they will give the winning bidder the same line of BS.
Link Posted: 7/12/2003 10:15:40 AM EDT
After the weekend, this is getting moved to the optics forum.

Just heads up, not getting swept under the rug.
Link Posted: 7/12/2003 10:32:37 AM EDT
D & B Gold

Thanks for the heads up, I checked their site and nothing has change with the refund and shipping pages to note any delays . Screw them if they were worth adamn they would have at least noted " NO SPOTTING SCOPEs " if that was their bread and butter.

I will relate this story to my shooting buddies.

Good luck with the refund

Welcome to the board
Link Posted: 7/12/2003 11:25:22 AM EDT
Atleast Jeffery the Jerk, still ends his emails in "Best,"
Link Posted: 7/24/2003 7:55:21 AM EDT
pulled the switch on my credit card, got credit last week. kalinka can protest if they chose to.
if and when the scopes that they billed me for on 5/4 ever show up i will send the a postal money order for the charges. they have been blocked from my credit card.
oh, they were right about one thing:
I AM A HEARTLESS ASSHOLE, but at least i admit it and all my friends know it and chose to deal with it.
i sure love this board if ya all don't mind i think i will start hanging here.
Link Posted: 7/24/2003 10:17:51 AM EDT
You should find a few other
" heartless axxhole redneck moron "
hanging around here so you fit right in.
Link Posted: 7/25/2003 5:52:26 PM EDT
I tried calling "Mr. Kalinka" today to check on my order from 2 June. The phone seems to have been disconnected. Maybe they went on a quest to the Motherland to find our long lost scopes.

May want to consider sending in those credit card disputes if you haven't already.
Link Posted: 7/25/2003 7:55:23 PM EDT
MF- Thanks for the update!
Link Posted: 8/1/2003 2:12:59 PM EDT
Glad I read this post. I was contemplating doing business with these morons.

I bought from Tantal before, and will again.

Stick with the best, men.
Link Posted: 8/1/2003 2:22:54 PM EDT
Shipping Information

To provide you with the lowest prices anywhere, Kalinka Optics Warehouse® ships direct from our overseas warehouse. All goods are shipped International Airmail (1-4 weeks delivery) and delivery times average 10-14 days. We ship worldwide and shipping rates are based on package weight. Shipping charges are shown when an item is added to your shopping cart. These shipping prices are the same for anywhere in the world. For express orders please contact us at info@kalinkaoptics.com. We use flat-rate shipping because 'Official International Airmail' is the most reliable shipping solution. Great Prices and Great Turnaround, a winning combination!
Link Posted: 8/3/2003 7:41:11 AM EDT
[Last Edit: 8/3/2003 7:41:40 AM EDT by TedW]
I was just about to order from these people , glad I read this post , Kalinka Optics if you are reading this , get your ACT together , or no one will purchase from you , I am posting the threads I read here on other Ak-47 and Ar-15 web-sites so Now one else has these problems
Link Posted: 8/29/2003 10:37:45 AM EDT
Thank you for this post! I was going to place an order with them next week. Now I will look at other sources.
Link Posted: 9/4/2003 7:09:35 PM EDT
hey jeff,
when are you going to be at the shop next?
john
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