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Several month ordeal? From everything I have heard Pulsar customer service is supposed to be the best in the industry. What happened?
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They (Sellmark and Pulsar) have EXCELLENT customer service... but apparently the Trail returns are as such they can't keep up... they told me so. They even brought a guy in from overseas to do In-House work.
From the time it took to request an RMA, get it, ship my Trail back to them, get in line for a replacement which they estimated was 4 to 6 weeks, kick up a little dust while waiting, attracted the attention of someone who facilitated an actual refund, time to get the refund, order a Trijicon from TNVC, and wait about 4 weeks for it to arrive was all in all right at or just under three months.
If I simply returned the Trail and would accept a straight up replacement, it would have taken probably six or seven weeks.
I hope the Trail 2 fairs much better... I really need a second unit and the Pulsar is an excellent, affordable option IF it would just hold zero... but they won't. Fingers crossed the Trail 2 resolves the issue.