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Posted: 2/23/2021 8:37:56 AM EDT
[Last Edit: ryandushku]
Last week I received a MI-SM30G2 Scope Mount from MidwayUSA. When I inspected the mount I noticed the end of the front base mounting bolt was not symmetrical with the rear which was the perfect octagon it was supposed to be. It looks like it was rounded off and/or beaten with a hammer. I'm concerned it could turn and frankly it looks like hell. I contacted your technical support via email on Thursday morning, who did respond very quickly asking for pictures which I promptly sent but has since ghosted me. Is it possible for me to get a replacement bolt or should I send it back to Midway for a refund/replacement? Any help would be appreciated
DO NOT MAKE ME DECLARE YOU LOST A CUSTOMER!!! Attached File Attached File Attached File Here is the rear for comparison Attached File |
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“I was always willing to be reasonable until I had to be unreasonable”
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QC Doktor...soldier, scholar, funnyman, raconteur
AL, USA
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Originally Posted By ryandushku: Last week I received a MI-SM30G2 Scope Mount from MidwayUSA. When I inspected the mount I noticed the end of the front base mounting bolt was not symmetrical with the rear which was the perfect octagon it was supposed to be. It looks like it was rounded off and/or beaten with a hammer. I'm concerned it could turn and frankly it looks like hell. I contacted your technical support via email on Thursday morning, who did respond very quickly asking for pictures which I promptly sent but has since ghosted me. Is it possible for me to get a replacement bolt or should I send it back to Midway for a refund/replacement? Any help would be appreciated DO NOT MAKE ME DECLARE YOU LOST A CUSTOMER!!! https://www.ar15.com/media/mediaFiles/455279/2C74D972-8F1C-46B5-9C0E-9A105894A5D3_jpe-1837759.JPG https://www.ar15.com/media/mediaFiles/455279/C0BF4F37-E465-4771-9489-72E9C09A3B21_jpe-1837760.JPG https://www.ar15.com/media/mediaFiles/455279/28A1DE63-E6E0-4AB5-986C-F247A5440EEC_jpe-1837762.JPG Here is the rear for comparison https://www.ar15.com/media/mediaFiles/455279/5DE80940-4692-469B-9AB9-1295CCA69268_jpe-1837763.JPG View Quote I would be real upset. Clearly that part is not to print. I would definitely demand a replacement. |
"Audemus jura nostra defendere"
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I bet MI swoops in and makes this right, they're a great company.
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...let me clue you in. I am not in danger, Skyler. I AM the danger. A guy opens his door and gets shot and you think that of me? No. I am the one who knocks!
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Please send a email to [email protected]
We will get a replacement out ASAP. Thanks for giving us a chance before freaking out. Troy MI |
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Midwest Industries Inc.
Quality Manufacturers of Tactical Rifles & Accessories www.midwestindustriesinc.com |
Oops duplicate error
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Midwest Industries Inc.
Quality Manufacturers of Tactical Rifles & Accessories www.midwestindustriesinc.com |
Originally Posted By Midwest_Ind: Please send a email to [email protected] We will get a replacement out ASAP. Thanks for giving us a chance before freaking out. Troy MI View Quote Thank you very much. Jesse already got back to me and said they'd ship a replacement bolt out today. |
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“I was always willing to be reasonable until I had to be unreasonable”
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Called it
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...let me clue you in. I am not in danger, Skyler. I AM the danger. A guy opens his door and gets shot and you think that of me? No. I am the one who knocks!
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QC Doktor...soldier, scholar, funnyman, raconteur
AL, USA
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Outstanding!
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"Audemus jura nostra defendere"
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“Firearms are tools, and the more exotic the tool, the more limited its usefulness.” - John L Plaster
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01/11/21, the day they tried to remove ARFCOM from the net.
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QC Doktor...soldier, scholar, funnyman, raconteur
AL, USA
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Originally Posted By Lumpy196: Amazing what happens when a customer gives a company a chance to make it right before they get "real upset," isn't it? View Quote View All Quotes View All Quotes Originally Posted By Lumpy196: Originally Posted By QCMGR: Outstanding! Amazing what happens when a customer gives a company a chance to make it right before they get "real upset," isn't it? Actually no....It is really amazing when a company makes things right the first time. How does something like that leave the factory? |
"Audemus jura nostra defendere"
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Originally Posted By QCMGR: Actually no....It is really amazing when a company makes things right the first time. How does something like that leave the factory? View Quote |
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...let me clue you in. I am not in danger, Skyler. I AM the danger. A guy opens his door and gets shot and you think that of me? No. I am the one who knocks!
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Originally Posted By 10mm_: There's a 1000 ways that could make it through, even world class manufacturing facilities still have rare defects. They handled it like a world class company, you can't ask for more. View Quote I'll update the thread |
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“I was always willing to be reasonable until I had to be unreasonable”
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QC Doktor...soldier, scholar, funnyman, raconteur
AL, USA
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Originally Posted By 10mm_: There's a 1000 ways that could make it through, even world class manufacturing facilities still have rare defects. They handled it like a world class company, you can't ask for more. View Quote View All Quotes View All Quotes Originally Posted By 10mm_: Originally Posted By QCMGR: Actually no....It is really amazing when a company makes things right the first time. How does something like that leave the factory? Having spent 30 years in manufacturing from automotive to small arms, making things right the first time it is kind of the point. I am glad they are stepping up but let’s look at this from a process point of view. 1. The hex was made out of print. 2. It was not caught when it was threaded. 3. It made it past whatever surface coating. 4. It made it to final assembly were it should have been rejected by the assembler. It is clearly out of print. 4 opportunities to reject the part by my count and it still made it to the customer. Now I am assuming it was made in the USA. If it was made in China then you are probably right! |
"Audemus jura nostra defendere"
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Midwest Industries keeps a customer!!! Seriously tho, thanks guys for the bolt and the little gift basket. That was quick, granted it only had to travel about 50 miles.
Attached File |
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“I was always willing to be reasonable until I had to be unreasonable”
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Originally Posted By QCMGR: Having spent 30 years in manufacturing from automotive to small arms, making things right the first time it is kind of the point. I am glad they are stepping up but let's look at this from a process point of view. 1. The hex was made out of print. Likely a high volume screw machine part, bad stock or possibly damaged tooling. 2. It was not caught when it was threaded. This could be the same operation string as above. 3. It made it past whatever surface coating. This is for sure a batch process, nothing in this would have inspection or visibility on an individual part. 4. It made it to final assembly were it should have been rejected by the assembler. It is clearly out of print. This is true, if they have a process for checking dimensions at final assembly, which they almost for sure do not. Probably the assembler could have seen it provided the fixture/jig didn't prevent them from seeing it. 4 opportunities to reject the part by my count and it still made it to the customer. Now I am assuming it was made in the USA. If it was made in China then you are probably right! View Quote View All Quotes View All Quotes Originally Posted By QCMGR: Originally Posted By 10mm_: Originally Posted By QCMGR: Actually no....It is really amazing when a company makes things right the first time. How does something like that leave the factory? Having spent 30 years in manufacturing from automotive to small arms, making things right the first time it is kind of the point. I am glad they are stepping up but let's look at this from a process point of view. 1. The hex was made out of print. Likely a high volume screw machine part, bad stock or possibly damaged tooling. 2. It was not caught when it was threaded. This could be the same operation string as above. 3. It made it past whatever surface coating. This is for sure a batch process, nothing in this would have inspection or visibility on an individual part. 4. It made it to final assembly were it should have been rejected by the assembler. It is clearly out of print. This is true, if they have a process for checking dimensions at final assembly, which they almost for sure do not. Probably the assembler could have seen it provided the fixture/jig didn't prevent them from seeing it. 4 opportunities to reject the part by my count and it still made it to the customer. Now I am assuming it was made in the USA. If it was made in China then you are probably right! More likely the tooling was damaged or messed up on the machine that cut the part, and it fell into a bin of 1000 unnoticed. From there it's just statistics if you're going to catch it, unless you have something built in your process for variance to print. As wonky as it looks to the eye it's close enough for a fixture or something to grab hold of it. Even the absolute best processes in the world are going to have 5-6 defects per million, there's no way you can draw a meaningful conclusion from one bad part. What you can draw a meaningful conclusion from is how the company responds, which in this case is great. |
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...let me clue you in. I am not in danger, Skyler. I AM the danger. A guy opens his door and gets shot and you think that of me? No. I am the one who knocks!
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QC Doktor...soldier, scholar, funnyman, raconteur
AL, USA
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Originally Posted By 10mm_: That's not really 4 chances to reject, as they would only check dimensions at certain points in the process and even then on a high volume part that would be a sampling at most. No way could you justify 100% inspection on a fastener. More likely the tooling was damaged or messed up on the machine that cut the part, and it fell into a bin of 1000 unnoticed. From there it's just statistics if you're going to catch it, unless you have something built in your process for variance to print. As wonky as it looks to the eye it's close enough for a fixture or something to grab hold of it. Even the absolute best processes in the world are going to have 5-6 defects per million, there's no way you can draw a meaningful conclusion from one bad part. What you can draw a meaningful conclusion from is how the company responds, which in this case is great. View Quote View All Quotes View All Quotes Originally Posted By 10mm_: Originally Posted By QCMGR: Originally Posted By 10mm_: Originally Posted By QCMGR: Actually no....It is really amazing when a company makes things right the first time. How does something like that leave the factory? Having spent 30 years in manufacturing from automotive to small arms, making things right the first time it is kind of the point. I am glad they are stepping up but let's look at this from a process point of view. 1. The hex was made out of print. Likely a high volume screw machine part, bad stock or possibly damaged tooling. 2. It was not caught when it was threaded. This could be the same operation string as above. 3. It made it past whatever surface coating. This is for sure a batch process, nothing in this would have inspection or visibility on an individual part. 4. It made it to final assembly were it should have been rejected by the assembler. It is clearly out of print. This is true, if they have a process for checking dimensions at final assembly, which they almost for sure do not. Probably the assembler could have seen it provided the fixture/jig didn't prevent them from seeing it. 4 opportunities to reject the part by my count and it still made it to the customer. Now I am assuming it was made in the USA. If it was made in China then you are probably right! More likely the tooling was damaged or messed up on the machine that cut the part, and it fell into a bin of 1000 unnoticed. From there it's just statistics if you're going to catch it, unless you have something built in your process for variance to print. As wonky as it looks to the eye it's close enough for a fixture or something to grab hold of it. Even the absolute best processes in the world are going to have 5-6 defects per million, there's no way you can draw a meaningful conclusion from one bad part. What you can draw a meaningful conclusion from is how the company responds, which in this case is great. LOL....I cannot imagine this is anything near high volume. If I was looking at this as a part on a Government Contract I would consider what I pointed out as part of my GCQA. Having said that.... It would be better if they made stuff right the first time. You realize this isn’t 1975...unless this was made in China. But hay! OP is happy so it’s all 😎 |
"Audemus jura nostra defendere"
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