Originally Posted By Ih784:
Good evening,
I've got a brand new UH-1 Gen2 holographic sight. The sight is blurry/ pixilated. I called Vortex's technical support and was told this is normal. I was given the suggestion to turn down the brightness, focus on my target... not the sight. I've done these things and they've helped a little. However, there's a lot to be desired with the quality and clarity of this optic. The reticle is not clear or crisp. If I return this for warranty... am I just going to get the same unit back with a letter saying it was fixed?
Thank you for your time!
https://imgur.com/a/oZBD4Zw
Edited for picture addition
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We just responded to you in the main forum, but for reference if this is a better place for you to check or for others who may click on this thread:
Just getting into this now after the weekend. Couple things here:
1) As one person mentioned, there is a distinct difference between focusing your eye on the reticle and focusing your eye on the target. The latter will mitigate the perceived pixelation a great deal. If you're noticing "HEAVY" pixelation, chances are, you are indeed focusing on the reticle.
2) If focusing on the target doesn't seem to clear it up, another very likely thing to be happening is that your brightness level is far too high for the ambient lighting conditions. Many people often times turn on their sight and crank it up all the way to max brightness or very near that level. These levels are intended only for extremely bright, direct sunlight, outdoor conditions. In any condition other than that, the brightness should be turned down significantly in order to reduce flare. This is the case with all illuminated optics that have daylight bright illumination sources. An optic with a larger illuminated pattern, like the UH-1's EBR-CQB will suffer greater perceived flare from the brightness being too bright because there's more field of view taken up by that illuminated reticle pattern than, say, just a dot in a red dot.
3) There is the potential that it is just your eyes. Everyone has slightly different eyes, and everyone has some form of irregularity in their eye, it just depends on how yours manifests itself and how bad it is. All sights are different, too, so unfortunately, it's not easily a matter of "If this sight doesn't do it, then all sights shouldn't do it." We have many people at work here who prefer different red dots/holographic optics solely based on how they perceive the reticle with their eye. Often times these preferences are conflicting between different individuals.
4) There is going to be some natural pixelation that occurs in any holographic sight. It is the nature of these optics. Provided all the previous points have been addressed and the reticle still appears to be unacceptably pixelated, we will absolutely take a look at it. We can never be 100% certain what is happening with a product unless we see it in person. If you are local to us, you're more than welcome to stop by some time and we can all look at it together here. If it's the product that is problematic in this situation, we'll take care of it.
5) *This is not in our previous response on the main forum, but we will add it* - Just got a chance to look at the picture you attached in the link and two things are very clear. The first is that in your picture, you are attempting to focus the camera on the reticle itself. In order to get not only a proper sight picture with your own eye, but also a good picture of the reticle with a camera, both things need to be focused down range. Not just at the floor which is only feet away, but actually down range at realistic target distances (Even 10 yards would be a huge improvement). It sounds weird to focus a camera so far away in order to get a crisp image of a reticle right in front of your face, but the physics behind how these sights work and how the reticle is presented inside the sight make this a reality. The second thing also gets into the brightness issue that we mentioned previously. In the picture, you are in a dimly lit interior room. Not that your room is dingy, it's just not super bright in comparison to direct outdoor sunlight in an environment like an open landscape with fresh snow or a desert which are the environments those higher illumination intensities are designed to accommodate. Turning down the brightness on the sight will dramatically reduce the pixelation/fuzz/flare.
As far as warranty goes, if you send it through our warranty process, unless we see something that can't be seen based on description or the photo provided, if it's functioning exactly as it should, then you will get the sight back as-is. If in the end you are simply unsatisfied, then a return where you bought it would be the best course of action or trying to sell it, as these sights are in very high demand right now and on backorder everywhere. There are lots of people looking for them.