For what's likely the worst customer experience I've ever had.
First, you sent something by FEDEX, signature confirmation no less. Now, while generally FEDEX will deliver later in the day, when you check that magical signature confirmation box on a delivery, FEDEX no longer attempts deliveries after 4pm, which is a reasonable time when most hard working Americans are actually home, but will randomly show up between 9am and 3pm, thereby requiring you to take an entire day off in HOPE that the fedex truck will actually show up when it claims it will.
After seeing the "we missed you sticker" on the front door, I called FEDEX to see if I could get the delivery held at the local fedex store so I could pick it up on the way home from work. Twenty frustrating minutes of navigating FEDEX's telephone system later, I was directed back to their website to "schedule" the package for delivery. All would be good except for the fact that the FEDEX website kept stating that the reschedule service "was unavailable at this time, try back later." Seeing that this was an issue, I figured I'd bite the bullet and shuffle my work schedule for the next day to be home for the package.
After reworking my schedule to be home for the delivery the next day, the fedex guy didn't actually come in the window specified so I wasn't able to sign for the package. The next day, I took the whole day off and instead of the FEDEX guy coming to my front door (where he had left the tags for the past two days) he went to the door to my garage, where there's no door bell, and left the "we missed you notice there", ensuring that I had wasted an entire day of of leave. At this point, based on my past experience with FEDEX, UPS and USPS, if you can't get a delivery at your home for signature confirmation, the shipper will hold at their distribution center and you can go pick it up there. Not ideal, but at least I can get it on my terms.
While the above is generally FEDEX's shitty service, we now get to the second act where Atlantic's asshattery starts. I received a call from Atlantic stating that FEDEX couldn't deliver the package and to call them back. Where this is frustrating is that FEDEX was unable to deliver solely because Atlantic requested signature confirmation, but in an effort to work it out I call Atlantic back. My first return phone call to the shipping line gets a real person, I explain the issue and she tells me I need to speak to someone else and she can't help me but that she'd forward a note. I told her I'd email with the issue. After that phone call, I sent an email laying out the issues I had but did not receive a response. The next day I call and that call goes directly to voicemail. My email to customer service goes unanswered and my phone calls are unreturned.
The best part of all of this is NORMALLY when FEDEX can't deliver something, it gets held for you to pick it up at a FEDEX center. On 30MAR18 FEDEX sent me a notice telling me I had 10 days from the date of the notice to come pick up the package. That notice arrived in my mailbox on 04APR18 and on 06APR18, well within the 10 day window FEDEX told me I had, I drove down to the FEDEX distribution center only to find out that the package had been sent back AT THE REQUEST OF ATLANTIC FIREARMS. The same Atlantic Firearms that didn't respond to two phone calls and an email. While in the parking lot of the FEDEX store I called Atlantic one more time and was told that the person I needed to see "wasn't there, but they'd get back to me soon" just like they'd responded to the previous phone calls and emails. So, now I'm stuck calling my credit card to try to get a charge back on an item Atlantic is actively preventing me from receiving.
The only email I have gotten back from Atlantic was a form email telling me they "hope" I'm enjoying the product I ordered and a phone call back after they'd already sent it back blaming me for the whole situation. That little bit of salt in the wound was a nice touch...
Its incomprehensible to me that Atlantic Firearms would request that an item be returned early. That decision and request by Atlantic prevented me from receiving the parts kit and now I'm out over $500, 8 hours of leave and a whole bunch more of my time navigating a horribly frustrating experience that was 100% avoidable had A) Atlantic not requested signature confirmation B) Atlantic responded in a timely fashion to my phone calls and emails and C) Atlantic not requested the item be returned early.
Thanks for nothing, I'll never buy anything from you again.