User Panel
Posted: 5/7/2021 10:22:52 PM EDT
Have a Stealth upper that was short stroking horribly.
Pulled the bcg and it was extremely dirty for round count. Looked closer and one of the gas key bolt sat slightly higher than the other. Sure enough it was loose not only that but stripped. It just spins both directions, will not tighten or come out. Problem is I am having problems contacting Larue. Not sure if it is on my end or what. Attached File |
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Haven’t seen him in here for a long time. Best thing to do is get an RMA from the factory and they will take care of it.
Good luck. |
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Yeah, I'd definitely call and wait (which may be a while) and talk to someone.
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There isn’t a company out there that holds a candle to the customer service of Larue. They have answered the phone every time I’ve called. I’ve only had one RMA and it was 100% my fault and they still covered it. I don’t understand why there are any threads like this in the Larue forum.
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Quoted: Have a Stealth upper that was short stroking horribly. Pulled the bcg and it was extremely dirty for round count. Looked closer and one of the gas key bolt sat slightly higher than the other. Sure enough it was loose not only that but stripped. It just spins both directions, will not tighten or come out. Problem is I am having problems contacting Larue. Not sure if it is on my end or what. https://www.ar15.com/media/mediaFiles/149112/0B7791B1-25FF-4C5B-862D-48499C892048_jpe-1933829.JPG View Quote Call, instead of online comms. Also, call as soon as they open and you will not have to wait long. They will take care of you. I had a similar issue in a factory rifle, and they did right. |
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Contact via online and call. Contacted about a question via email and had a response back in less than a day. Calling is always easier cause you get someone who can deal with the problem immediately. Just a matter of how long you have and mind waiting on hold. Very busy with all the push for new laws, so I know the phone lines are backed up.
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10-4 is there a specific email address that you use?
I was trying the “ask a question” part of the site. I may as well just call Monday. |
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Quoted: There isn’t a company out there that holds a candle to the customer service of Larue. They have answered the phone every time I’ve called. I’ve only had one RMA and it was 100% my fault and they still covered it. I don’t understand why there are any threads like this in the Larue forum. View Quote Right...that's why LT customers have to come to a public forum to get advice on how to contact them. Glass Door reviews speak volumes. Good Luck OP...you'll need it. |
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Quoted: does Mark still visit in here? View Quote This is not GD |
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Quoted: Quoted: Right...that's why LT customers have to come to a public forum to get advice on how to contact them. Glass Door reviews speak volumes. Good Luck OP...you'll need it. ???? BTW...if you're going to flip me the bird then make it profound instead of the weak ass, weenie shit you threw up. |
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Quoted: Right...that's why LT customers have to come to a public forum to get advice on how to contact them. Glass Door reviews speak volumes. Good Luck OP...you'll need it. View Quote View All Quotes View All Quotes Quoted: Quoted: There isn’t a company out there that holds a candle to the customer service of Larue. They have answered the phone every time I’ve called. I’ve only had one RMA and it was 100% my fault and they still covered it. I don’t understand why there are any threads like this in the Larue forum. Right...that's why LT customers have to come to a public forum to get advice on how to contact them. Glass Door reviews speak volumes. Good Luck OP...you'll need it. Most of the time the people that post threads like this have done little to nothing to remedy the situation and just come here first to complain. I don’t know what Larue did you you buddy but my experience with them over the years has been stellar. You have to keep in mind that you’re not special and yeah you may have to wait for comms back sometimes but that’s far far better than most companies. KAC is pretty solid too if you go through the right channels. |
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Quoted: As big of a fit as you are throwing from this.. I'd hate to really lay it on. Seems to have relayed my feelings toward your bitching rather well. View Quote View All Quotes View All Quotes Quoted: Quoted: BTW...if you're going to flip me the bird then make it profound instead of the weak ass, weenie shit you threw up. As big of a fit as you are throwing from this.. I'd hate to really lay it on. Seems to have relayed my feelings toward your bitching rather well. That Mr. Anderson, is the sound of inevitability... |
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Gas key screw is broken, it happens.
I'd simply remove it and replace it with OACKS. |
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call lt and send it back to them,i have no idea how you can be having a hard time getting ahold of them. i talked with a guy on a backorder friday took less than 10 min to get to the top of the "q"
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Quoted: As big of a fit as you are throwing from this.. I'd hate to really lay it on. Seems to have relayed my feelings toward your bitching rather well. View Quote View All Quotes View All Quotes Quoted: Quoted: BTW...if you're going to flip me the bird then make it profound instead of the weak ass, weenie shit you threw up. As big of a fit as you are throwing from this.. I'd hate to really lay it on. Seems to have relayed my feelings toward your bitching rather well. No fit here, just calling it like I see it, no filter. Kool-Aid fanboy is strong with you. |
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Quoted: Most of the time the people that post threads like this have done little to nothing to remedy the situation and just come here first to complain. I don’t know what Larue did you you buddy but my experience with them over the years has been stellar. You have to keep in mind that you’re not special and yeah you may have to wait for comms back sometimes but that’s far far better than most companies. KAC is pretty solid too if you go through the right channels. View Quote View All Quotes View All Quotes Quoted: Quoted: Quoted: There isn’t a company out there that holds a candle to the customer service of Larue. They have answered the phone every time I’ve called. I’ve only had one RMA and it was 100% my fault and they still covered it. I don’t understand why there are any threads like this in the Larue forum. Right...that's why LT customers have to come to a public forum to get advice on how to contact them. Glass Door reviews speak volumes. Good Luck OP...you'll need it. Most of the time the people that post threads like this have done little to nothing to remedy the situation and just come here first to complain. I don’t know what Larue did you you buddy but my experience with them over the years has been stellar. You have to keep in mind that you’re not special and yeah you may have to wait for comms back sometimes but that’s far far better than most companies. KAC is pretty solid too if you go through the right channels. I disagree with your assessment. You may have been taken care of but others have not and the comms have been extremely poor on just about every rifle I have purchased. I don't drink the Kool-Aid like others do. BTW...there are MANY other manufacturers that offer far superior CS than LT. KAC, Wilson, Nighthawk, Les Bear...shall I go on? I have no issues getting staff from those companies to answer the phone and respond to emails in a reasonable amount of time. It's pretty immature for someone to flip you the bird when one speaks against the almighty LT. |
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Quoted: I disagree with your assessment. You may have been taken care of but others have not and the comms have been extremely poor on just about every rifle I have purchased. I don't drink the Kool-Aid like others do. BTW...there are MANY other manufacturers that offer far superior CS than LT. KAC, Wilson, Nighthawk, Les Bear...shall I go on? I have no issues getting staff from those companies to answer the phone and respond to emails in a reasonable amount of time. It's pretty immature for someone to flip you the bird when one speaks against the almighty LT. View Quote I disagree with you. |
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My grendel has been having failure to feed issues since I received it. The elander mags I ordered from LaRue seem to have been just a crap batch after ordering other brand mags from primary arms which some seem to work (but are rough on the brass). Point being, any issue I’ve ever had with a gun, upper, or return, LaRue has always made right so I don’t see why they wouldn’t help out OP with the BCG. Just call when they open and I’m sure they will happily have you ship it back so they can correct the issue and expedite it back to you. If anything LaRue holds 2 things as their main priority, accuracy and quality.
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I have had to contact LT on three or four occasions concering rifle issues, first with my 556 OBR, had a BCG problem, they sent me a new one and I returned the old one, no issues, very fast to respond, this corrected the problem...moved on
My third time with them was on my 762 OBR....major cycling issues running suppressed. So bad, the bolt catch broke, sent the rifle back to them, they fixed the catch and reported back no problems were found and the rifle cycled for them at the shop suppressd (I assume they had a Silencerco Omega in the kitchen cabinet to use for the test). Got it back from them, same crap again....called them and they essentially told me, in so many words, I was on my own....did not offer to take it back in. Now, I spent my career testing refeinry machinery and control systems, so I had my procedure down pat on how I was testing at the range-kept variables to a minimum and used the same process over and over...told them that, did not matter to them... I contacted Slash at Heavy Buffers and he was great, worked with me on some buffer and spring options, that fixed the problem Now I am not hammering LT, just stating facts, after this I bought two more rifles from them (UU kits)....these are good Will say, all manufacturers have issues and not all CS is perfect...I never drank the LT Kool-Aid, sold all of my LT mounts and moved on to Geissele, a much better mount, but if you take away my 762 OBR experience, the CS there has been good and you have to admit they make an excellent rifle...I have said many times in the forums here, the best rifle available now is the 556 UU kit, mine run great, suppressed and non. Bronc BTW, the best CS I have ever dealt with: Brownells, KAC, DD and Glock |
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Quoted: I have had to contact LT on three or four occasions concering rifle issues, first with my 556 OBR, had a BCG problem, they sent me a new one and I returned the old one, no issues, very fast to respond, this corrected the problem...moved on My third time with them was on my 762 OBR....major cycling issues running suppressed. So bad, the bolt catch broke, sent the rifle back to them, they fixed the catch and reported back no problems were found and the rifle cycled for them at the shop suppressd (I assume they had a Silencerco Omega in the kitchen cabinet to use for the test). Got it back from them, same crap again....called them and they essentially told me, in so many words, I was on my own....did not offer to take it back in. Now, I spent my career testing refeinry machinery and control systems, so I had my procedure down pat on how I was testing at the range-kept variables to a minimum and used the same process over and over...told them that, did not matter to them... I contacted Slash at Heavy Buffers and he was great, worked with me on some buffer and spring options, that fixed the problem Now I am not hammering LT, just stating facts, after this I bought two more rifles from them (UU kits) Will say, all manufacturers have issues and not all CS is perfect...I never drank the LT Kool-Aid, sold all of my LT mounts and moved on to Geissele, a much better mount, but if you take away my 762 OBR experience, the CS there has been good and you have to admit they make an excellent rifle...I have said many times in the forums here, the best rifle available now is the 556 UU kit, mine run great, suppressed and non. Bronc BTW, the best CS I have ever dealt with: Brownells, KAC, DD and Glock View Quote In larues defense all suppressor's are different in terms of back pressure and they never claimed the obr would run with anything but the surefires or now the tranquillo, so it is possible they tested and it ran fine as advertised and your suppressor needed some tuning to properly perform. that being said slash is the man when it comes to tuning a buffer to a suppresser. i run a couple of his heavy buffers. |
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I got through using the email, like I said it may have been a problem on my end using the ask a question.
They remedied the problem swiftly by replacing the whole BCG. I wasn't hating on them just needed a little help. Thanks fellas. |
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I’ve only had one warranty issue with a LaRue mount and they took care of me super quick...
Great customer service. |
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Quoted: I got through using the email, like I said it may have been a problem on my end using the ask a question. They remedied the problem swiftly by replacing the whole BCG. I wasn't hating on them just needed a little help. Thanks fellas. View Quote That’s what the folks here are good at. I’ve never had a problem with anything I’ve bought, even used, so I’ve never needed the customer service. Anybody that claims otherwise so vociferously has an agenda to push. |
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Quoted: I got through using the email, like I said it may have been a problem on my end using the ask a question. They remedied the problem swiftly by replacing the whole BCG. I wasn't hating on them just needed a little help. Thanks fellas. View Quote Glad to see that was cleared for you and they helped.... Bronc |
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glad to see the issue resolved, apparently mark did not reply to a hurt tx gunners feelings post, at least now he can move on as another LT customer service issue was resolved promptly.
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