User Panel
User Panel
User Panel
IL, USA
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Posted: 8/18/2023 10:37:58 AM EST
[Last Edit: PinkFlamingoTribe]
Very annoyed by my recent Geissele purchase. I recently purchased a Geissele 11.5 SD upper. The advertised photo showed the SD with the updated rail/handguard that had steel qd insert. When I received the SD it came with the old rail without the updated qd insert in the handguard. There were no disclaimers or notes saying that handguards may very with or without. It should be noted that there are product photos with different uppers...some showing with the updated rail and some showing without. My purchase showed with.
Now it may not seem like a big deal but if I spend a lot of money on a product I want to get exactly what I purchased, as I'm sure many feel the same way. I put in a recent customer service request asking for an exchange or refund without the re stocking fee. I will update the cs response. Be aware when purchasing. Hopefully they do the right thing without issue. *****Update****** I want to take a moment and commend Jason from Geissele customer service. He was very easy to speak with and very personable. He immediately addressed my issue and looked at my request from the stand point of the customer and not the business. Jason took care of me and will be resolving my request. Jason advised he will be working to notify future orders. Thank you Geissele for being upstanding with great customer service. |
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Posted: 8/17/2023 7:24:16 PM EST
[Last Edit: ark-and-spark]
[#1]
Have Bill give you a call. I’m sure he would help you out.
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Posted: 8/17/2023 7:26:45 PM EST
[#2]
They’re transitioning to every rail having steel sockets last I heard. I wouldn’t be that upset about it, but that’s just me. Lots of people do product updates and giving notifications and disclosures on every piece as you cycle out existing stock is a logistical nightmare.
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IL, USA
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Posted: 8/17/2023 7:31:43 PM EST
[#3]
Agree to disagree. I'm sure the upper is just fine. But I want to receive exactly what I purchased. They should not advertise as such if their stock doesn't reflect the current updated product and then give you something else.
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Posted: 8/17/2023 7:33:00 PM EST
[#4]
Tech challenged thread.
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Posted: 8/17/2023 7:37:20 PM EST
[#5]
I wonder if they can retrofit that part. Like a threaded insert or something?
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Posted: 8/17/2023 7:49:58 PM EST
[#6]
Nowhere in the description of the upper or specifications does it specify it comes with reinforced qd socket. Just because the picture might show it, there is no guarentee you get one nor does the description state such.
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Posted: 8/17/2023 7:50:56 PM EST
[Last Edit: -Obsessed-]
[#7]
OP, you wouldn't happen to be a 100% Disabled vet that spent 22 years in the Marine Corps and a Law Enforcement Firearms Instructor, would you?
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Posted: 8/17/2023 7:51:04 PM EST
[#8]
Post in their forum
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Posted: 8/17/2023 7:51:04 PM EST
[#9]
The product description doesn't say anything about a steel insert for the QD mount that I can find. Some pictures of the uppers show it and some don't. Same thing if you just go to the rails. I imagine they'll swap it out for you though.
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IL, USA
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Posted: 8/17/2023 7:59:01 PM EST
[#10]
Quote HistoryOriginally Posted By -Obsessed-: OP, you wouldn't happen to be a 100% Disabled vet that spent 22 years in the Marine Corps and a Law Enforcement Firearms Instructor, would you? I might be one of those. It may not say it, but it's pictured. I think many people would not buy an advertised product if they are not able to see it. I hope they just swap it out and call it a day. That would be ideal. |
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USA
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Posted: 8/17/2023 8:11:46 PM EST
[#11]
Quote HistoryOriginally Posted By TGWLDR: Tech challenged thread. Should be moved over to the G industry forum. |
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IL, USA
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Posted: 8/17/2023 8:16:44 PM EST
[#12]
If possible can a moderator move this to the Geissele forum.
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Posted: 8/17/2023 8:24:42 PM EST
[#13]
Quote HistoryOriginally Posted By PinkFlamingoTribe: If possible can a moderator move this to the Geissele forum. You can request a move by clicking the red triangle ??? at top right in your original post here. |
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USA
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Posted: 8/17/2023 9:45:58 PM EST
[#14]
I agree with OP 100%…..there should be differentiation from old product to the new. I hope they correct this.
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Posted: 8/17/2023 9:50:47 PM EST
[Last Edit: -OdieGreen-]
[#15]
Quote HistoryOriginally Posted By Regularassjoe: I wonder if they can retrofit that part. Like a threaded insert or something? Doubtful as the steel cup requires a wider opening. If they do anything I’m guessing they would swap the rail out. I could be wrong but pretty sure they’re pressed in too. Personally I think the placement on the Mk14 and Mk16 is in a bad spot anyway. Swivels can run into the top rail at that location. While I stated I wouldn’t blame Geissele since they’re transitioning, the steel cup is definitely the much preferred option. I’m glad they’re getting away from the integral machined cups. |
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Posted: 8/17/2023 9:50:59 PM EST
[Last Edit: tarheel7734]
[#16]
Quote HistoryOriginally Posted By Jnat: I agree with OP 100%…..there should be differentiation from old product to the new. I hope they correct this. Again nowhere does it state that there will be the new rail with reinforced qd socket or that this is new or anywhere different from what was already listed or has been an update to the product. Op did not even confirm with customer service if it came with the updated rail or if it would come with the old rail till the stock was depleted as this was a very recent update. |
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Posted: 8/17/2023 9:51:13 PM EST
[#17]
I’d have to agree there needs to be a designation one way or the other.
I purchased an 11.5 SD over a year ago and was surprised to receive the upgraded sockets I’d never seen them before so when I got them I was very pleased. Difficult to believe that over a year later they haven’t completely switched over. |
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Posted: 8/17/2023 10:01:31 PM EST
[#18]
Quote HistoryOriginally Posted By MONGO45: Difficult to believe that over a year later they haven’t completely switched over. I'll agree with this. I've bought many rails since May of 2022. Most have had it but a couple haven't. Kind of surprising there are still some without at this point considering they started adding them over a year ago. |
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Posted: 8/17/2023 10:13:30 PM EST
[#19]
Quote HistoryOriginally Posted By spyderboy03: I'll agree with this. I've bought many rails since May of 2022. Most have had it but a couple haven't. Kind of surprising there are still some without at this point considering they started adding them over a year ago. It depends on how fast the prior sales of rails and uppers are going so they can deplete inventory and how much inventory they have of said rails and uppers fitted with said rails. I highly doubt they will mod existing rails or uppers just to convert the qd. |
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Posted: 8/17/2023 10:40:56 PM EST
[#20]
It would bother me, and the onus is on Geissele to communicate the chance of not getting what is being shown, like they already do with the anodizing disclaimer.
But I wouldn't have started a thread about it, and I would have tried to work it out with G CS first. |
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TX, USA
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Posted: 8/17/2023 10:52:23 PM EST
[#21]
Quote HistoryOriginally Posted By spyderboy03: The product description doesn't say anything about a steel insert for the QD mount that I can find. Some pictures of the uppers show it and some don't. Same thing if you just go to the rails. I imagine they'll swap it out for you though. Disagree. Unless there was some disclaimer indicating the rail would be something other than what’s pictured, it’s reasonable to expect the product you receive matches what’s being advertised (and the picture is a huge part of the advertisement). How’d you feel if you purchase a full rifle and the picture shows it with a Sopmod stock and updated furniture but then you open the box at your FFL and it’s got an A2 grip, Mil-Spec M4 Carbine Stock and cheap hand guard? |
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Posted: 8/17/2023 11:31:18 PM EST
[#22]
Quote HistoryOriginally Posted By PewPewPew1212: Disagree. Unless there was some disclaimer indicating the rail would be something other than what’s pictured, it’s reasonable to expect the product you receive matches what’s being advertised (and the picture is a huge part of the advertisement). How’d you feel if you purchase a full rifle and the picture shows it with a Sopmod stock and updated furniture but then you open the box at your FFL and it’s got an A2 grip, Mil-Spec M4 Carbine Stock and cheap hand guard? That's a vastly different example/situation. |
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NC, USA
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Posted: 8/18/2023 7:24:04 AM EST
[#23]
I don’t understand some of the comments in this thread
IF the pictured showed the steel socket then the OP has EVERY right to be upset that it didn’t come with it They don’t list ever single item in the description. If Geissele is shipping some with and some without while they are transitioning then they need to mention that in the listing To be honest, I contacted their tech support department the other day and the rep came across and unknowledgeable and it was like they didn’t even read my message Then I called their tech support and got the same impression Not really what I expected from that level of a company |
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Posted: 8/18/2023 7:43:45 AM EST
[#24]
Send me a PM with your email address and I'll have CS find your email.
I will also inquire about trying to get a disclaimer put up about the QD cups similar to our anodizing disclaimer. -GACS |
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Posted: 8/18/2023 7:46:28 AM EST
[#25]
Quote HistoryOriginally Posted By -Obsessed-: OP, you wouldn't happen to be a 100% Disabled vet that spent 22 years in the Marine Corps and a Law Enforcement Firearms Instructor, would you?  -GACS |
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IL, USA
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Posted: 8/18/2023 8:16:19 AM EST
[#26]
Thank you for reaching out. Email sent
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IL, USA
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Posted: 8/18/2023 11:33:36 AM EST
[Last Edit: PinkFlamingoTribe]
[#27]
***update***
I want to take a moment and commend Jason from Geissele customer service. He was very easy to speak with and very personable. He immediately addressed my issue and looked at my request from the stand point of the customer and not the business. Jason took care of me and will be resolving my request. Jason advised he will be working to notify future orders. Thank you Geissele for being upstanding with great customer service. |
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PA, USA
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Posted: 8/18/2023 12:42:48 PM EST
[#28]
Quote HistoryOriginally Posted By PinkFlamingoTribe: Agree to disagree. I'm sure the upper is just fine. But I want to receive exactly what I purchased. They should not advertise as such if their stock doesn't reflect the current updated product and then give you something else. Right. If they are discontinuing the inserts, the photo should be updated to show this. Updating a photo isn't a logistical nightmare. Customers who receive old stock can be pleasantly surprised (unless they also order inserts) |
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PA, USA
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Posted: 8/18/2023 12:44:02 PM EST
[#29]
Quote HistoryOriginally Posted By tarheel7734: Nowhere in the description of the upper or specifications does it specify it comes with reinforced qd socket. Just because the picture might show it, there is no guarentee you get one nor does the description state such. Usually, companies will state a disclaimer when their product photos don't match what's in the box. |
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Posted: 8/18/2023 12:53:18 PM EST
[#30]
Quote HistoryOriginally Posted By willyj73: Right. If they are discontinuing the inserts, the photo should be updated to show this. Updating a photo isn't a logistical nightmare. Customers who receive old stock can be pleasantly surprised (unless they also order inserts) They are moving to the inserts. |
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IL, USA
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Posted: 8/18/2023 1:02:48 PM EST
[#31]
I'm happy they will be addressing it for future customers.
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