Customer Service Representative for Firearms Manufacturer
Expanding internationally known firearms manufacturer, importer and exporter is looking for customer service representative.
As a customer service representative it will be your responsibility to carry out general office duties to support the DSA call center. Maintain sales system by keeping it up to date and accurate through proper process documentation, email correspondence and various other methods of organization.
Firearms knowledge is strongly preferred but not required.
Serve as direct point of contact for online and nationwide call in customers as it relates to all products manufactured and marketed by DSA Inc.
Order entry and order management. Orders are received via phone, email and website database. Data entry of customer orders, process payments and create shipping labels.
Retrieve voicemail messages, return customer’s calls.
Answering customer service emails and inquiries.
Answer and relay customer questions, comments and suggestions received over phone, email and our website Chat.
Process, maintain and track retail sales.
Process returns and exchanges in the retail system.
Update, manage and track retail orders including checking order status.
Transfer incoming calls to the correct personnel
MINIMUM JOB REQUIREMENTS: Experience in Word and Excel. Strong interpersonal skills and ability to work in a team environment. Good communication skills; ability to communicate well both in person, on the phone, online chat service, good memory, thoroughness, and ability to write and spell English properly. Organizational skills required. Accuracy and ability to pay close attention to detail and ability to handle multiple priorities required.
Must be able to work Monday – Friday, 8:30 a.m. – 5:00 p.m. Additional hours may be required if necessary.
We will train on our software and processing systems.
For additional information on the position or to submit your resume please reach out to Marc Christenson at firstname.lastname@example.org