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Posted: 1/23/2018 3:38:53 PM EDT
Didn’t find any red flags on line. Ordered a suppressor in early December. Initial emails went ok. Then, a can I bought from another vendor both cleared
the Form 3 AND was delivered to my dealer. Nothing from Radian. No call backs. No email responses. Told last week they were going through a pile of Form 3s, and that it’d probably ship that day. Leaving multiple voicemails today and sending emails. Facebook posts, of experiences similar to mine, aren’t giving me the warm and fuzzies. 
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Posted: 1/24/2018 1:53:27 PM EDT
[#1]
Why are you dealing with a shop where you can't walk in and deal with them fact to face?
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Posted: 1/24/2018 2:28:11 PM EDT
[#2]
I'm in the same boat. I might cancel and order an Omega 9k through Silencershop since they're friends with Silencerco again.
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Posted: 1/24/2018 5:57:35 PM EDT
[#3]
Quote HistoryQuoted:
Why are you dealing with a shop where you can't walk in and deal with them fact to face? Lanbo's, on the other hand, had a great price, fast shipping, and great communication. |
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Posted: 1/24/2018 5:58:57 PM EDT
[#4]
I know that they're currently moving their entire operations to Redmond I think. Although that shouldn't be an excuse for poor customer service.
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Posted: 1/24/2018 6:00:10 PM EDT
[#5]
Quote HistoryQuoted:
I'm in the same boat. I might cancel and order an Omega 9k through Silencershop since they're friends with Silencerco again. Waiting to hear from my dealer to see what shows up. |
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Posted: 1/24/2018 6:01:28 PM EDT
[#6]
Quote HistoryQuoted:
I know that they're currently moving their entire operations to Redmond I think. Although that shouldn't be an excuse for poor customer service. |
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Posted: 1/25/2018 8:44:05 AM EDT
[#7]
Well, sounds like the can showed up. Charging handle ordered with it is MIA. Time for more calls.
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Posted: 1/26/2018 1:40:33 PM EDT
[#8]
Quote HistoryQuoted:
Well, sounds like the can showed up. Charging handle ordered with it is MIA. Time for more calls. |
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Posted: 2/7/2018 7:17:24 PM EDT
[#9]
For the record, my name is Tom Presley and I'm the Sales Manager at Radian Weapons. Search my handle on here and you'll be able to see my previous employers as well.
Off the record, we fucked up on a bunch of orders from Black Friday - SHOT Show, specifically suppressor orders. Basically, someone was put in charge of Forms that wasn't up to task and it came back to bite us, and the customers. If you, or anyone you know, is having problems getting in touch with the office, or still have no answers, please feel free to contact me directly. [email protected] O: 503.567.9094 C: 971.218.1915 I will admit I am not at my desk 100% of the day, and I do travel, but please shoot me an email or worst case a voicemail and I will run down all issues. |
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Posted: 2/8/2018 9:54:05 PM EDT
[#10]
Quote HistoryQuoted:
For the record, my name is Tom Presley and I'm the Sales Manager at Radian Weapons. Search my handle on here and you'll be able to see my previous employers as well. Off the record, we fucked up on a bunch of orders from Black Friday - SHOT Show, specifically suppressor orders. Basically, someone was put in charge of Forms that wasn't up to task and it came back to bite us, and the customers. If you, or anyone you know, is having problems getting in touch with the office, or still have no answers, please feel free to contact me directly. [email protected] O: 503.567.9094 C: 971.218.1915 I will admit I am not at my desk 100% of the day, and I do travel, but please shoot me an email or worst case a voicemail and I will run down all issues. Stuff like this is never forgotten. I can remember the multiple “Oh, two weeks” lies from the major suppressor manufacturer I got my first can from. I won’t say whom. I don’t want to be the next guy they sue. Again, thanks for stepping up. |
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Posted: 9/3/2018 3:01:41 AM EDT
[#11]
Sound like the same bunch of excuses over and over again. Year after year.
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Posted: 9/4/2018 8:04:09 AM EDT
[#12]
Quote HistoryQuoted:
Sound like the same bunch of excuses over and over again. Year after year. |
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Posted: 9/4/2018 10:23:21 PM EDT
[#13]
Quote HistoryQuoted:
Kinda glad I'm not there anymore Quote HistoryQuoted:
Quoted:
Sound like the same bunch of excuses over and over again. Year after year. |
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Posted: 9/4/2018 11:37:42 PM EDT
[#14]
Quote HistoryQuoted:
Where’d you go? |
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Posted: 9/5/2018 8:38:42 AM EDT
[#15]
Sure did. What a mistake that was.
I'm back where I started my career...Knight's Armament Co. in FL. |
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Posted: 9/7/2018 12:05:19 AM EDT
[#16]
Sorry it didn't work out for you. Don't know the situation but it sounds like I dodged a bullet (so to speak) going to work for them.
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