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Have a Critrion refridgerator. It started having ice backup in the freezer every 2 months. Apparently the defrost systems little tin foil strip wasnt enough to keep the drain tube from freezing. Put a #12 copper wire 3 in long in its place. Never had an issue since.
Have you tried places like Best Buy?
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Best Buy didn't have any name brands in stock. The exact same one we found in Conover (12 miles from home) would be available for pick up, if ordered today, on July 28th. Home Depot could have it next Thursday (10 days). Yeah we paid about $75 more than Best Buy's or Home Depot's price, but it was 75 miles closer and available immediately. When you have several hundred dollars worth of frozen food starting to thaw, time is more important than money.
I don't understand the logic of stores that sell major appliances like Best Buy, Home Depot, Furniture & Appliance Mart, not having "some" semblance of an inventory of what they sell, available immediately. Do they not realize that a majority of buyers of stuff like freezers & refrigerators don't buy a new one until the old one quits working? They can't wait 3 months, 3 weeks, not even 3 days.
If a washing machine breaks, you can go to a laundromat until a new one arrives. If a stove breaks, you can eat Quarter Pounders & Whoppers until a new one arrives. If a freezer breaks, you will lose the entire contents if it's not replaced within 48 hours. Everyplace we tried had everything BUT freezers in stock, and minimum lead time was 3 days for pickup, 10 days for delivery.
If they're available for them to order it, and have it in 3 days, why don't they order one of each size to have in stock for the guy who will come in next week in desperate need of a new one, because his old one died. When I say "old" one, I'm not necessarily talking about something 46 years old, like mine was (I admit replacement was inevitable and overdue). Much newer ones will die too, even more so, the way they make stuff today that's cheaply constructed and "disposable", rather than repairable.
Rant over.