Spent many a dollar there in the past, Paladin Arms was my first stop and if they didn't have it I wandered further north.
But for over a decade it really changed for the worse.
My last straw was '05 or so, I called up there looking for a DSA Para FAL, cash in hand. Marilyn answered the phone and I asked politely if she could check stock and pricing on said FAL.
Snappily: "I don't have time to look for you, you will have to call back later." And she hung up on me.
Huh!
Kiss of death for me. I get it, we all get busy and I understand. Nothing wrong with saying something to the effect of, "We are really busy right now, would you mind calling back in half an hour?" or "Let me get your #, I will call you back in a few."
Basic customer service 101.
But to tell a customer you don't have time for them is a fatal mistake.
I never spent another dime there.
'Bye Felicia....