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SS is having some issues with the eform 1 at this time. The ATF is saying an additional document will need to be signed by the customer to give them permission to send the eform 1 on our behalf. Because of this all the SS forms are not in the ATF system yet and have been placed in a holding pattern at the ATF (maybe) . They claim they will have it solved in about 2 weeks.
The good news is that they are supposed to be sending a swag bag and maybe a store credit to make up for the delay.
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For what it is worth, I just sent SS an email (just wanted to hear things from the horse's mouth), I got a call back from customer service in under 15mins, they explained everything which is pretty much what you said, with the bonus that we will be getting the swag bag and the credit.
I'm sure the delay will bother people, personally I wasn't ready to build anyway, so I'll just forget about all of this for a couple of weeks, and look forward to my swag!
SSDD