Definitely not saying there is much efficiency going on...But, I understand their staffing issue. They aren't saying they lack funds but, they suffer state bureaucracy and union requirements that keep them from getting and then keeping staff. It is quite a training requirement and by the time they get someone trained, they find a better deal somewhere else in the bloated overpaid state employment.
The current head of FOID is a hold over from Quinn and definitely not a big fan of Second Amendment. She doesn't "get it" but, right now, that doesn't seem to be their problem. Under this Governor, we have held her feet to the fire as much as possible but, there are issues out of her control. If Pritzker gets in, we will lose that leverage and it will return to the old days.