Atmos has been pretty good to us as far as servicing their meters and shutoff's. Just be aware if you call them out to check on something and your side doesn't hold pressure, they may not turn it back on until you get a plumber out there to fix it and assure them it's under control.
We had a problem with our water meter/main. It wouldn't shut off. We had a leak on the line between the meter and the first valve. We had the city out 4 or 5 years ago, they couldn't get it shut off, so they "scheduled" a replacement. We finally got it fixed with the water running. It ran at a few gallons per minute. It sucked and the city never came out to replace the valve.
Last month we found another leak on a steel/iron line. Bad. Patch just slowed it down. They finally came out and replaced the valve. Clipped our line with a backhoe in the process, so 3 - 1.5" pvc lines ended up getting patched. We were able to isolate the iron pipe. Shut it off and reroute through our other PVC lines. But it's almost like we had to beg the city to get the service valve replaced.