Did you take it apart and clean it out? I don't know about current Ruger revolvers, but when I bought my GP100 about 10 years ago, then my SP101 a couple years later, the guns were absolutely FILTHY right out of the box. The insides were absolutely covered in grease, oil, dirt, chips and shavings. It was so bad that it seemed that Ruger was saving money on trash removal by dumping the floor sweepings inside the guns before shipping them out.
Also, on both of mine, quite a few of the trigger parts, especially the stamped parts, had burrs and rough edges. I ended up detail stripping both of them and GENTLY stoning all the parts and edges to smooth them out. It was really pretty simple, I just used the finer stones from my Lansky knife sharpening set. If you find burrs and/or rough edges and decide to go this route, BE CAREFUL and don't change any angles on any of the engagement surfaces or remove a lot of material, all you want to do is smooth, not grind. On both of my revolvers, this resulted in VERY SMOOTH triggers. I left the original springs in them, so they are heavier, but they are smoother than a lot of S&Ws I have shot.
If you are mechanically inclined, Ruger revolvers are pretty easy to detail strip for deep cleaning and maintenance. Just be careful, it is easy to launch some of the springs in the trigger group if you're not careful. If you don't think you can handle it, either see a gunsmith or call Ruger. I've never used their CS, but it is reputed to be excellent and they should take care of you.