Just sent them a question about my brand new Elite Hunter LS 10MM. Got an answer the next day, and an answer to the follow up question that same day.
A call about my 38 Super SSP was returned in 3-4 hours, and I received two follow up calls to make sure I was taken care of.
Oddly, while there was no mention of Remington (I have come to despise Remington), one of the calls did mention DPMS.
I'm pretty happy with my DPMS and Para Ordnance/Para USA products. My experience over the years with both companies has been really positive.
However, my "Remlin" 1895 Guide Gun has several issues, that I will fix myself.
I mentioned not only my "Remlin", but also my serious annoyance and Remington killing off Para USA, and got a "yeah, we know and understand" on a couple of calls.