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Posted: 5/19/2022 6:43:30 AM EDT
[#1]
If it approached a year for me, I'd make a point to start calling them every week. It's not right, and it shouldn't have to be done, but that's what I would do.
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Posted: 5/19/2022 7:54:01 AM EDT
[#2]
That's odd for Beretta.
My son lodged a squib in the barrel of my Beretta 92 and followed it with a live round. All it did was bulge the barrel a little. I called Beretta USA and they sent me a free barrel in less than a week. |
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Posted: 5/19/2022 2:26:04 PM EDT
[#3]
They don't seem to be answering their email.
Have a question about the optics plate redemption and I've been waiting 4 days for an answer. |
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Posted: 5/19/2022 8:54:43 PM EDT
[#4]
Waiting a year on customer service is bullshit. Call them again.
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Posted: 5/20/2022 3:46:55 AM EDT
[#5]
Quote HistoryQuoted: They don't seem to be answering their email. Have a question about the optics plate redemption and I've been waiting 4 days for an answer. I sent customer service an email. Got a response about a day later and they sent me a code after crying to them. In my email I included my serial #. |
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Posted: 5/20/2022 5:45:17 AM EDT
[#6]
Quote HistoryQuoted: I sent customer service an email. Got a response about a day later and they sent me a code after crying to them. In my email I included my serial #. Did you just use the support @berettausa email account? |
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Posted: 5/20/2022 3:51:44 PM EDT
[#7]
I work an odd shift so I’m not able to call very often. I sent an email 2 days ago and am still waiting on a response. I’m going to try and call them next week. Maybe I need to embrace my inner Karen.
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Posted: 5/20/2022 4:58:30 PM EDT
[#8]
Its been 9 months since I have sent them in a DOA Beretta 92X and have not received anything to replace it yet.
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Posted: 5/20/2022 5:17:13 PM EDT
[#9]
Way pre covid, I returned a PX4 Subcompact to them for a broken or missing spring, and while I had to call them once or twice, they ended up getting it back to me pretty quickly.
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Posted: 5/22/2022 3:25:45 AM EDT
[#10]
Quote HistoryQuoted: Did you just use the support @berettausa email account? I sent an email to all the beretta contact emails I saw on the website. The response came from Kelsey from [email protected] |
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Posted: 5/22/2022 7:42:22 AM EDT
[#11]
Quote HistoryQuoted: They don't seem to be answering their email. Have a question about the optics plate redemption and I've been waiting 4 days for an answer. I had better results with phone calls than I did with emails. They sent me the optic plate redemption email a day or so after I called about it. I need to call them about the 2 tan bottom 18 round 92 magazines they owe me... |
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Posted: 5/23/2022 10:38:49 PM EDT
[#12]
Emailed on the 15th, got an email from Kelsey today apologizing for the wait and asking to confirm the SN. Sent that and had the code 5 minutes later. Hopefully the 2 extra magazine code will show up soon...
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Posted: 5/27/2022 11:56:49 PM EDT
[#13]
Well, I made another call earlier this week. I guess I spoke with one of the better reps. I received an email update later that day. A couple of days later I received my bobcat!
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Posted: 5/28/2022 1:25:35 AM EDT
[#14]
Quote HistoryQuoted: Well, I made another call earlier this week. I guess I spoke with one of the better reps. I received an email update later that day. A couple of days later I received my bobcat! 
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