They have really good customer service. Which is good, because both times I've ordered from them, they fucked up my order.
First one, I ordered a holster for a S&W Shield. They sent a S&W Compact holster. Covered cost of shipping to return, and even had the correct one in the mail day after I contacted them, despite having a 2-3 week lead time for orders. It fit the gun, but retention was absolute shit. Used a heat gun to fix myself quickly at home, but still shouldn't have had to do that.
Second time, I ordered a mag carrier for a Glock 19 mag. There was absolutely zero retention with the mag inserted. If I held it and dropped my hand quickly, holding the carrier, the mag would fall out. Called them, they recommended I use a heat gun, I told them I wanted a full refund, or a mag carrier that would actually hold the mag. They sent me a new mag carrier, and I sent them the garbage one.
They got me the "correct" items quickly, but never again will I deal with, or ever recommend them.
Customer service was a breeze to deal with. Very friendly and helpful. It's honestly not good that customer service is the best thing I can say about their actual products. Products suck, great customer service.