User Panel
Posted: 1/24/2021 10:21:07 PM EDT
Imagine this.....I placed an order on the 20th and today I get an email apologizing for the shipping delay due to the craziness of all the panic buying.
How dare you actually care about customer service and actually communicating with the customer and trying to be perfect. This is 2021.....follow the lead of others and just stop giving a crap about customer service and happiness..... TLDR......there wasn’t even a need to apologize and they did, it’s the reason why this company has taken several thousands of my dollars the last couple years. Thanks @MARSH1 |
|
|
Ha, you got shafted. I ordered earlier this month and had mine ship in 48hrs. We won’t talk about the USPS garbage delays...
|
|
Got the same email today! I've been pumping stimulus money into Primary Arms like a power broker warlord! Love PA!
|
|
My last box arrived before the shipping notification. It's some kind of wizardry.
|
|
|
|
Quoted: Hmmm. You have my attention. View Quote Watched several videos lately....if this glass is what I am reading it is I very well may be replacing a couple of my scopes. It’s basically high end vortex quality for half the price. EDIT: I have two GLx line scopes and for the money (both were $400’ish) they are comparable to my MK6 Leupold in clarity........that’s 1/3 the cost. (The Leupy is only slightly better in clarity) |
|
I had the opposite experience with them. Bought some Magtech 300 BO subs last year. They were in stock at the time of ordering and went OOS pretty fast. Well, a long time went by and I never got them. I had to email them to find out they couldn't fill my order and the item was now backordered.
They offered me free shipping on a future order which was nice of them. I haven't bought anything though. |
|
I got the same email from PA this evening..great customer service...and while we are talking about customer service, I placed an order with Scheels for the first time and got a shipping notice 2 hours later..., I couldn't believe it..I sent them an email tonight telling them they did a great job and I would be ordering from them again soon.
|
|
Chinese optics aren't my thing but I do love some PA for other things. Got the same email today, currently waiting on a Bobro ACOG mount.
|
|
Quoted: Chinese optics aren't my thing but I do love some PA for other things. Got the same email today, currently waiting on a Bobro ACOG mount. View Quote Yeah, check out the GLx and PLx lines. It’s filipino and Japanese respectively.......the PLx is coming from LOW..... go do your research and tell me who else makes scopes there. It’s not all “Chinese junk” EDIT....and so we don’t play word games..,,,,maybe it’s “assembled here” but the parts are all still made at LOW....... Yeah, it’s a much beloved brand and has .mil contracts. |
|
|
I can't stand those guys. It's like they have direct access to my wallet
|
|
|
I got that email. They had the audacity to ship my order the following day. Unbelievable. We live in a society, you know!!!
|
|
I placed an order on 08/15/2020 and received it on 07/11/2020...
|
|
i get take out there occasionally and they only need an hour or two to have orders ready. Really nice folks.
|
|
I got an email saying they saw my order had been delivered, and they were just checking to make sure I was happy with it. Great company.
|
|
|
Quoted: Imagine this.....I placed an order on the 20th and today I get an email apologizing for the shipping delay due to the craziness of all the panic buying. How dare you actually care about customer service and actually communicating with the customer and trying to be perfect. This is 2021.....follow the lead of others and just stop giving a crap about customer service and happiness..... TLDR......there wasn’t even a need to apologize and they did, it’s the reason why this company has taken several thousands of my dollars the last couple years. Thanks @MARSH1 View Quote |
|
|
|
Had a problem in the past but they are good people to deal. Id buy again with confidence.
|
|
Quoted: Any company that provides business to ChiComms gets my support too! View Quote View All Quotes View All Quotes Quoted: Quoted: PA has always been my go to. PA rocks Any company that provides business to ChiComms gets my support too! What phone or computer are you sending this from? |
|
Primary Arms is most likely the best online gun accessory stores online. I could buy a car with the money I've spent with them.
Aim Surplus has stepped up there game over the years and often has lower prices on Glock mags than all the others. Any company that only has one shipping company is out for me. FedEx is a mess with tracking and their drivers just dump and run. Packaged at FedEx go through a damn concrete mixer before they arrive and if they go through Memphis it's a clown show with delays and bullshit from customer service. |
|
|
Quoted: I got the same email from PA this evening..great customer service...and while we are talking about customer service, I placed an order with Scheels for the first time and got a shipping notice 2 hours later..., I couldn't believe it..I sent them an email tonight telling them they did a great job and I would be ordering from them again soon. View Quote Please I am always here in our industry forum if you need any help. We are behind normal shipping times with all the craziness but have crews are working 24/7. We are staring to get caught with non FFL but FFL is still buried. |
|
I had an order that was delayed and they let me know via email. It should be here tomorrow. PA is good stuff.
|
|
I got a similar email for a set of GL-429 sights at a LOW price I couldn't ignore. Very nice to see a company who cares to let you know what's going on and doesn't just shrug when you call or email.
|
|
I see a few peoples orders shipped since they sent out the email. Did anyone else get shipment notifications?
I don't want to bug them, but I placed an order on the 17th and haven't heard anything since that email update. |
|
I placed an order on the 20th as well. 4 days later got the apology email. Parts arrived today.
PA is always gtg. I wish their scopes were made in another place rather then China. Hell I would buy it Philippines or Taiwan. Just cant do China is I can help it. I did havea PA5x. Itt was VERY clear, built like a tank and the ACSS was perfect. Would buy another if made elsewhere |
|
I always receive product from them swiftly. Why cant all companies be like them?????(optics panet)
|
|
|
I debated between primary arms and a vortex strike eagle at palmetto. I bought the strike eagle and other items from palmetto on the 23...crickets
Palmetto has been my go to for years. I think I could switch my favoritism Primary Arms... |
|
Sign up for the ARFCOM weekly newsletter and be entered to win a free ARFCOM membership. One new winner* is announced every week!
You will receive an email every Friday morning featuring the latest chatter from the hottest topics, breaking news surrounding legislation, as well as exclusive deals only available to ARFCOM email subscribers.
AR15.COM is the world's largest firearm community and is a gathering place for firearm enthusiasts of all types.
From hunters and military members, to competition shooters and general firearm enthusiasts, we welcome anyone who values and respects the way of the firearm.
Subscribe to our monthly Newsletter to receive firearm news, product discounts from your favorite Industry Partners, and more.
Copyright © 1996-2024 AR15.COM LLC. All Rights Reserved.
Any use of this content without express written consent is prohibited.
AR15.Com reserves the right to overwrite or replace any affiliate, commercial, or monetizable links, posted by users, with our own.