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Posted: 1/24/2021 10:21:07 PM EDT
Imagine this.....I placed an order on the 20th and today I get an email apologizing for the shipping delay due to the craziness of all the panic buying.

How dare you actually care about customer service and actually communicating with the customer and trying to be perfect.  This is 2021.....follow the lead of others and just stop giving a crap about customer service and happiness.....


TLDR......there wasn’t even a need to apologize and they did, it’s the reason why this company has taken several thousands of my dollars the last couple years.

Thanks @MARSH1

Link Posted: 1/24/2021 10:22:43 PM EDT
[#1]
What did you order? I love PA.
Link Posted: 1/24/2021 10:22:47 PM EDT
[#2]
Those bastards...

Who do they think they are?
Link Posted: 1/24/2021 10:25:24 PM EDT
[#3]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
What did you order? I love PA.
View Quote

The PLx scope with 6.5 CreedMoor reticle, a few sling s and spare parts.

Excited to get the PLx scope.  Read several positive things about it,...really good Japanese glass from LOW
Link Posted: 1/24/2021 10:27:50 PM EDT
[#4]
Ha, you got shafted. I ordered earlier this month and had mine ship in 48hrs. We won’t talk about the USPS garbage delays...
Link Posted: 1/24/2021 10:27:57 PM EDT
[#5]
Got the same email today! I've been pumping stimulus money into Primary Arms like a power broker warlord! Love PA!
Link Posted: 1/24/2021 10:28:34 PM EDT
[#6]
PA has replaced PSA as my go-to.
Link Posted: 1/24/2021 10:28:41 PM EDT
[#7]
They're good folk for sure.
Link Posted: 1/24/2021 10:29:30 PM EDT
[#8]
Link Posted: 1/24/2021 10:36:33 PM EDT
[#9]
Yep. Love PA. GTG
Link Posted: 1/24/2021 10:42:18 PM EDT
[#10]
Discussion ForumsJump to Quoted PostQuote History
Quoted:

The PLx scope with 6.5 CreedMoor reticle, a few sling s and spare parts.

Excited to get the PLx scope.  Read several positive things about it,...really good Japanese glass from LOW
View Quote

Hmmm.  You have my attention.
Link Posted: 1/24/2021 10:43:26 PM EDT
[#11]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
PA has replaced PSA as my go-to.
View Quote


I know PSA is good to go,  but in 6 years of building and messing with black rifles I have rarely if ever found anything to be "in stock" at PSA.
   And yep Primary Arms are good people!!!
Link Posted: 1/24/2021 10:45:00 PM EDT
[#12]
Discussion ForumsJump to Quoted PostQuote History
Quoted:

Hmmm.  You have my attention.
View Quote

Watched several videos lately....if this glass is what I am reading it is I very well may be replacing a couple of my scopes.  


It’s basically high end vortex quality for half the price.

EDIT: I have two GLx line scopes and for the money (both were $400’ish) they are comparable to my MK6 Leupold in clarity........that’s 1/3 the cost.  (The Leupy is only slightly better in clarity)
Link Posted: 1/24/2021 10:46:47 PM EDT
[#13]
I had the opposite experience with them.  Bought some Magtech 300 BO subs last year.  They were in stock at the time of ordering and went OOS pretty fast. Well, a long time went by and I never got them.  I had to email them to find out they couldn't fill my order and the item was now backordered.

They offered me free shipping on a future order which was nice of them.  I haven't bought anything though.
Link Posted: 1/24/2021 10:53:25 PM EDT
[#14]
I got the same email from PA this evening..great customer service...and while we are talking about customer service, I placed an order with Scheels for the first time and got a shipping notice 2 hours later..., I couldn't believe it..I sent them an email tonight telling them they did a great job and I would be ordering from them again soon.
Link Posted: 1/24/2021 10:53:48 PM EDT
[#15]
Chinese optics aren't my thing but I do love some PA for other things. Got the same email today, currently waiting on a Bobro ACOG mount.
Link Posted: 1/24/2021 10:56:16 PM EDT
[#16]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
Chinese optics aren't my thing but I do love some PA for other things. Got the same email today, currently waiting on a Bobro ACOG mount.
View Quote

Yeah, check out the GLx and PLx lines.


It’s filipino and Japanese respectively.......the PLx is coming from LOW..... go do your research and tell me who else makes scopes there.


It’s not all “Chinese junk”

EDIT....and so we don’t play word games..,,,,maybe it’s “assembled here” but the parts are all still made at LOW.......


Yeah, it’s a much beloved brand and has .mil contracts.
Link Posted: 1/24/2021 10:56:30 PM EDT
[#17]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
PA has replaced PSA as my go-to.
View Quote


PA has always been my go to.  PA rocks
Link Posted: 1/24/2021 10:57:37 PM EDT
[#18]
I can't stand those guys. It's like they have direct access to my wallet
Link Posted: 1/24/2021 10:58:39 PM EDT
[#19]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
I can't stand those guys. It's like they have direct access to my wallet
View Quote

This
Link Posted: 1/24/2021 11:10:30 PM EDT
[#20]
I got that email. They had the audacity to ship my order the following day. Unbelievable. We live in a society, you know!!!
Link Posted: 1/24/2021 11:14:04 PM EDT
[#21]
Good place to deal with!  
Link Posted: 1/24/2021 11:14:49 PM EDT
[#22]
HAVE MARSH CALL ME
Link Posted: 1/24/2021 11:15:52 PM EDT
[#23]
I placed an order on 08/15/2020 and received it on 07/11/2020...

Link Posted: 1/24/2021 11:21:22 PM EDT
[#24]
i get take out there occasionally and they only need an hour or two to have orders ready. Really nice folks.
Link Posted: 1/24/2021 11:22:18 PM EDT
[#25]
double tap
Link Posted: 1/24/2021 11:26:43 PM EDT
[#26]
PA/joe bobs my 2 main go to
Link Posted: 1/24/2021 11:30:25 PM EDT
[#27]
I got an email saying they saw my order had been delivered, and they were just checking to make sure I was happy with it. Great company.
Link Posted: 1/25/2021 12:20:18 AM EDT
[#28]
Got a box this morning and another dropping in tomorrow.

Link Posted: 1/25/2021 12:41:22 AM EDT
[#29]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
PA has replaced PSA as my go-to.
View Quote


This. And most other places as well.

They either have it or get it back in quickly, priced right, communicate, ship in a reasonable amount of time and quit using USPS. And their website isn't a confusing mess and works for me.
Link Posted: 1/25/2021 1:44:42 AM EDT
[#30]
Primary arms are good people.
Link Posted: 1/25/2021 9:29:26 AM EDT
[#31]
Quoted:
Imagine this.....I placed an order on the 20th and today I get an email apologizing for the shipping delay due to the craziness of all the panic buying.

How dare you actually care about customer service and actually communicating with the customer and trying to be perfect.  This is 2021.....follow the lead of others and just stop giving a crap about customer service and happiness.....


TLDR......there wasn’t even a need to apologize and they did, it’s the reason why this company has taken several thousands of my dollars the last couple years.

Thanks @MARSH1

View Quote
I can understand PA reaching out. When you have become used to receiving your order before you place it, waiting four days can be an eternity.
Link Posted: 1/25/2021 10:06:14 AM EDT
[#32]
PA is always above and beyond the call of customer service.
Link Posted: 1/25/2021 10:11:58 AM EDT
[#33]
So you are trying to say you got botached?
Link Posted: 1/25/2021 11:11:37 AM EDT
[#34]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
So you are trying to say you got botached?
View Quote

lol, FAR from it.


Link Posted: 1/25/2021 11:18:01 AM EDT
[#35]
Discussion ForumsJump to Quoted PostQuote History
Quoted:


PA has always been my go to.  PA rocks
View Quote


Any company that provides business to ChiComms gets my support too!
Link Posted: 1/25/2021 11:34:26 AM EDT
[#36]
Had a problem in the past but they are good people to deal. Id buy again with confidence.
Link Posted: 1/25/2021 11:36:39 AM EDT
[#37]
Discussion ForumsJump to Quoted PostQuote History
Quoted:


Any company that provides business to ChiComms gets my support too!
View Quote View All Quotes
View All Quotes
Discussion ForumsJump to Quoted PostQuote History
Quoted:
Quoted:


PA has always been my go to.  PA rocks


Any company that provides business to ChiComms gets my support too!



What phone or computer are you sending this from?
Link Posted: 1/25/2021 11:45:25 AM EDT
[#38]
Does anyone happen to know if PA produces a newsletter?
Link Posted: 1/25/2021 11:59:12 AM EDT
[#39]
Primary Arms is most likely the best online gun accessory stores online.  I could buy a car with the money I've spent with them.

Aim Surplus has stepped up there game over the years and often has lower prices on Glock mags than all the others.

Any company that only has one shipping company is out for me.  FedEx is a mess with tracking and their drivers just dump and run. Packaged at FedEx go through a damn concrete mixer before they arrive and if they go through Memphis it's a clown show with delays and bullshit from customer service.
Link Posted: 1/25/2021 1:06:47 PM EDT
[#40]
Discussion ForumsJump to Quoted PostQuote History
Quoted:


Any company that provides business to ChiComms gets my support too!
View Quote

You’re kind of like a pizza cutter… All edge and no point


Link Posted: 1/26/2021 3:23:26 PM EDT
[#41]
Link Posted: 1/26/2021 3:25:29 PM EDT
[#42]
Has PA lost a customer ?
Link Posted: 1/26/2021 3:26:40 PM EDT
[#43]
I had an order that was delayed and they let me know via email. It should be here tomorrow. PA is good stuff.
Link Posted: 1/26/2021 3:31:06 PM EDT
[#44]
I got a similar email for a set of GL-429 sights at a LOW price I couldn't ignore.  Very nice to see a company who cares to let you know what's going on and doesn't just shrug when you call or email.
Link Posted: 1/29/2021 4:20:40 PM EDT
[#45]
I see a few peoples orders shipped since they sent out the email. Did anyone else get shipment notifications?

I don't want to bug them, but I placed an order on the 17th and haven't heard anything since that email update.
Link Posted: 1/29/2021 4:43:44 PM EDT
[#46]
I placed an order on the 20th as well. 4 days later got the apology email. Parts arrived today.

PA is always gtg. I wish their  scopes were made in another place rather then China. Hell I would buy it Philippines or Taiwan. Just cant do China is I can help it. I did havea  PA5x. Itt was VERY clear, built like a  tank and the ACSS was perfect. Would buy another if made elsewhere
Link Posted: 1/29/2021 4:50:32 PM EDT
[#47]
I always receive product from them swiftly. Why cant all companies be like them?????(optics panet)
Link Posted: 1/29/2021 4:50:48 PM EDT
[#48]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
PA/joe bobs my 2 main go to
View Quote


Mine too......  I like  Right to Bear also but are super slow on shipping too right now.
Link Posted: 1/29/2021 4:57:14 PM EDT
[#49]
PA is great , every one is being over run
Link Posted: 1/30/2021 3:10:27 AM EDT
[#50]
I debated between primary arms and a vortex strike eagle at palmetto. I bought the strike eagle and other items from palmetto on the  23...crickets
Palmetto has been my go to for years. I think I could switch my favoritism Primary Arms...
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