How can I get 2.4G on home WiFi that is now 5G? - Page 1

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[ARCHIVED THREAD] - How can I get 2.4G on home WiFi that is now 5G?

Posted: 5/14/2020 1:51:18 PM EDT

We have Verizon Fios and in the past year or so they updated our Router and now everything connects at 5G. I have an unexpected issue as I have an IP Webcam that I use to help monitor the front of our home that only supports 2.4G. To sync it up I need to connect to a 2.4G network from a device (iPhone etc) and the camera uses the device to connect. My iPhone I can’t make connect at 2.4G

Another issue we are running into is we may have too many wireless devices as there are times a devise looses connection and the only way we can get it back is to reboot the wireless router.

So, can I fix my first problem by somehow making changes to my Verizon Router?

Second option, given my second issue. Can I add a second wireless router that supports 2.4G and it can help address both my connection issues to the IP camera as well as allow some of our excess devices to connect to that?

Is there a better way?

I am in way over my head! I mainly want the IP camera to monitor the front door of our house as it has alerts etc. my home CCTV system used to give me that capability but they stopped supporting the app hence I need another solution. I can’t hear well due to health challenges so I want this to get alerted when anybody comes to the door (I can’t hear the doorbell anymore).

Posted: 5/14/2020 1:59:05 PM EDT

[#1]

Get a new Dual Band (aka 2.4Ghz + 5Ghz) router. Wireless AX is the newest, with AC being 1 gen old and N now being two generations old.

Set up the first router to be a DHCP server only (turn the radios/wifi off), set second router up as an Wireless Access Point (WAP).

Exactly what I did, just because I needed AX.

Posted: 5/14/2020 2:04:12 PM EDT

[#2]

What device do you have? The Actiontec that FIOS gives you? I had an older version when I was using their stuff.
I believe you can log in and make a second WiFi network, give it another name, and choose it to be 2.4Ghz. Then you can force certain devices on your network to exlusivly use it such as your camera.
You can then temprorarily choose the 2.4 network on your iPhone so you can control your camera, and when finished go back to the 5Ghz network on your iphone. If I'm understanding you correctly?

ETA: as the above poster is saying, I think the newer Actiontecs have dual band so you can configure it as stated.

Posted: 5/14/2020 2:05:04 PM EDT

[#3]

All the Verizon Fios Quantum routers should support 2.4Ghz.

https://forums.verizon.com/t5/Fios-Internet/can-t-connect-to-2-4-ghz-network-on-fios-quantum-router/td-p/835611

You may need to replace yours if it's busted. Or, as stated above, turn off the WiFi on the Verizon router and get a dedicated newer wifi only setup.
If you use the Verizon set top boxes, you'll need to keep the verizon fios router in place for the cable TV side of things. The WiFi side can be swapped around though.

Posted: 5/14/2020 2:16:54 PM EDT

[#4]

Your router likely has it you just need to turn it on. look for a web adress on the router for a settings login. If no joy log into your account online you might be able to control your router there. No luck there call customer service they can turn it on.

Posted: 5/15/2020 11:03:24 AM EDT

[#5]

Quote History

Originally Posted By Greenspan:
Your router likely has it you just need to turn it on. look for a web adress on the router for a settings login. If no joy log into your account online you might be able to control your router there. No luck there call customer service they can turn it on.

View Quote

This. All Verizon routers with 5ghz also have 2.4. On the side of your router you will find a sticker with the log in IP address, user name (usually admin) and password. Once you log in, go to the wireless section and make sure the 2.4 radio (yep listed as radio) is enabled. You can either use the factory password or update it to one of your choosing. Just remember to click apply so your settings are saved.

Hope this helps.

Posted: 5/25/2020 2:49:03 AM EDT

[#6]

I ran into this exact issue with hardware that requires 2.4 which also happened to be a chi-com Amazon wireless camera. We had replaced the old router with a new one but this one camera refused to connect. The Ring only runs on 2.4 and it connected just fine. I found the 2.4 channel was broadcast with the exact same name as the 5g IE "JOES WIFI" for both 5 and 2.4. The device connecting will usually see both and be able to differentiate the two, usually with some kind of description next to the connection when it's scanning for available networks.

The camera refused to connect to the 2.4 signal. I fixed it by going into the router and changing "Joes Wifi" on the 2.4 broadcast to "Joes Wifi24" just to see the difference when scanning for networks. (see above post for accessing the router via a browser by going to usually 192.168.0.1, or similar. The exact ip and login should be on the router itself) I'm don't know why it would confuse the hardware as the 2.4 camera shouldn't have been able to even see the 5g broadcast, but it did.

I'm not an IT guru and not responsible if you burn your house down with this info.

Posted: 5/25/2020 6:37:13 AM EDT

[#7]

1. if this worked at one time normally. and doesn't after the update. i would contact them for support they may ship you a newer model, OR already know the fix. band steering perhaps

2. you do NOT have too many devices connected, home routers dhcp pools can take over 100 devices at one time..

3. replacing it with a non Verizon modem/ router is a possiblitiy but then the support standpoint is on your shoulders entirely. ANY issues you have and you contact them, they will blame your equipment

Posted: 5/25/2020 7:38:57 AM EDT

[#8]

Your verizon box should have 4 ether connections on the back

you can add another access point to the box

but your existing router ap should support 2.4 and 5.6 wireless

it could be switched off in the set up

if you open the webpage for your router you can use the password for the device to log on and look at the settings

this is NOT the password for the wireless network

there should be a sticker on the device that has the password

Posted: 5/25/2020 9:23:41 AM EDT

[#9]

OP,
if you want to run a quick experiment, log into your fios router and disable the 5G radio:

ps
in many residential environments, 2.4g will give the same/better performance as 5g, so there should be no net effect to other wifi clients if you leave the 5G radio off.

ar-jedi

Posted: 6/25/2020 12:53:48 AM EDT

[#10]

Thanks for all the help! I was able to get it all hooked up a month ago and we also got a second wireless router that helped with some of the issues with devices not staying connected. Life is good!

[ARCHIVED THREAD] - How can I get 2.4G on home WiFi that is now 5G?

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