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Posted: 12/17/2018 4:54:05 PM EDT
[#1]
Quote HistoryQuoted:
I agree with this 100%. I’m a cynical, cold-hearted, self-centered dick. However, it’s really not fair to take all of that out on strangers. Manners and civility are what grease the gears in the machinery of society. Wanna be a dick, go live in a Unabomber shack in the woods somewhere. Quote HistoryQuoted:
Quoted:
I always try to be polite and kind to everyone at all times. One of the very few fundamentals is that life is suffering. Life is hard, something is always trying to make you sick, hurt you, take your money, to kill you. I try to make life suck a little less for everyone I meet. I’m a cynical, cold-hearted, self-centered dick. However, it’s really not fair to take all of that out on strangers. Manners and civility are what grease the gears in the machinery of society. Wanna be a dick, go live in a Unabomber shack in the woods somewhere. Unless I am directly and intentionally wronged by the person in front of me, I tend to be pretty polite and sociable. |
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Posted: 12/17/2018 4:58:31 PM EDT
[#2]
When I worked retail many moons ago, I swear some folks get off on berating a store clerk who can't "fight" back.
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Posted: 12/17/2018 4:59:39 PM EDT
[#3]
you can tell a lot about someone by how they treat retail/service people
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Posted: 12/17/2018 5:04:09 PM EDT
[#4]
Quote HistoryQuoted:
When I worked retail many moons ago, I swear some folks get off on berating a store clerk who can't "fight" back. Also I used to work with a guy who would "pitch a bitch" every chance he had. Was always bragging about getting his meals comped or discounts etc. A real POS. 
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Posted: 12/17/2018 5:11:20 PM EDT
[#5]
Quote HistoryQuoted:
Why I no long work retail. Middle age white women are the absolute WORST. |
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Posted: 12/17/2018 5:25:31 PM EDT
[#6]
Quote HistoryQuoted:
every ad on my computer is the present i got for my gf. fucking targetted marketing assholes. fuck christmas. Merry Christmas, @boboluv |
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Posted: 12/17/2018 5:31:07 PM EDT
[#7]
Quote HistoryQuoted:
Here's a classic some have probably heard before. A guy at the airline ticket counter wasn't happy about something and resorted to the "Do you know who I am." (who hasn't heard that one?) The girl attendant got on the loud speaker..."Attention passengers. We have a gentleman at the counter who doesn't know who he is. If anyone could identify him, it would be greatly appreciated."  
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Posted: 12/17/2018 5:37:53 PM EDT
[#8]
Life is hard enough, be polite and considerate and that's usually what you'll get in return. People that are assholes are paying for it one way or another.
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Posted: 12/17/2018 5:44:53 PM EDT
[#9]
Quote HistoryQuoted:
You want uncivil and down right nasty? Observe welfare fatties when their free shit card gets declined or doesn't work. Some of the most spectacular checkout meltdowns I've ever seen. 
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Posted: 12/17/2018 5:52:23 PM EDT
[#10]
Quote HistoryQuoted:
I always try to be polite and kind to everyone at all times. One of the very few fundamentals is that life is suffering. Life is hard, something is always trying to make you sick, hurt you, take your money, to kill you. I try to make life suck a little less for everyone I meet. |
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Posted: 12/17/2018 7:25:38 PM EDT
[#11]
Quote HistoryQuoted:
Karma means that you can treat people who are suffering like shit - because they did something horrible in a previous life to get where they are now. It helps support the caste system. Quote HistoryQuoted:
Quoted:
I always try to treat people the way I would want to be treated if I were them. Reason being, I actually do believe karma is real. |
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Posted: 12/17/2018 10:14:23 PM EDT
[#12]
Quote HistoryQuoted:
Weak sauce. You spared the children? Give me a break. How bout next time don't act like a pussy and post about it on the internet. Quote HistoryQuoted:
Quoted:
Quoted: So you basically stood there while this poor guy was getting berated and didn't say anything because you were afraid she might yell at you. You followed your feelings. Got it. I work in customer service so I know what its like to get berated and not able to do a thing about it .So I make it a point to say something when I see someone else who cant say a thing because they don't want to get fired. Got that? And unlike you, I have the power, being in customer service myself, I fire customers that act like asses, which you cannot do so, where does that leave you? A verbal Eunuch only to fire empty words in an internet forum. Peace! How bout next time don't act like a pussy and post about it on the internet. And if you read (which obviously you either A, didn't or B couldn't comprehend) I was more interested in talking to the cashier who was in a bad way. There I would have made an impact for the better and not look like a jackass. |
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Posted: 12/17/2018 10:24:28 PM EDT
[#13]
Friend of mine just posted this. Thought it fits this thread:
David Sedaris has a great line from his memoir "Santaland Diaries" about his time as a Christmas elf at Macy's Herald Square. On Christmas Eve one particularly insane customer said to him "I'm going to have you fired!" His response, pure perfection. "I'm going to have you killed." 
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Posted: 12/17/2018 10:27:21 PM EDT
[#14]
Needs more "Hey lady, calm your fucking tits!"
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Posted: 12/17/2018 10:44:09 PM EDT
[#15]
Quote HistoryQuoted:
Needs more "Hey lady, calm your fucking tits!"
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Posted: 12/17/2018 11:14:44 PM EDT
[#16]
Quote HistoryQuoted:
I always try to be polite and kind to everyone at all times. One of the very few fundamentals is that life is suffering. Life is hard, something is always trying to make you sick, hurt you, take your money, to kill you. I try to make life suck a little less for everyone I meet. Don't be a Dick as a general rule |
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Posted: 12/17/2018 11:22:01 PM EDT
[#17]
Tis’ the Season, OP!
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Posted: 12/17/2018 11:32:45 PM EDT
[#18]
Quote HistoryQuoted:
Friend of mine just posted this. Thought it fits this thread: David Sedaris has a great line from his memoir "Santaland Diaries" about his time as a Christmas elf at Macy's Herald Square. On Christmas Eve one particularly insane customer said to him "I'm going to have you fired!" His response, pure perfection. "I'm going to have you killed."
After a spittle laced swearing tirade in front of other customers and their kids... Him: "I will have you fired!" Me: "Really? Him: "You are damn right I will you smart ass!" Me: (Rolls eyes) "Good luck with that." Him "Where is the fucking manager?" Me:  followed by...(Points at the door while whispering) "The owner is right through that "fucking" door. I will take you to him."
Him: "You are fucking done for!" He and the boss had a fairly loud conversation about his attitude and my response. The boss told him to GTFO and told me he agreed with me. I posted another story about a rotten customer here a good while back and was promptly shat on by GD's best and brightest with posts like... "Where is your work so I can let others know to avoid it!" and other such posts. With a good spattering of positive posts. Sometimes customers need to be fired too. |
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Posted: 12/19/2018 12:30:45 AM EDT
[#19]
Quote HistoryQuoted:
I once had a customer say that while he was in the midst of bitching up a storm about me failing to warranty something that was out of warranty.
After a spittle laced swearing tirade in front of other customers and their kids... Him: "I will have you fired!" Me: "Really? Him: "You are damn right I will you smart ass!" Me: (Rolls eyes) "Good luck with that." Him "Where is the fucking manager?" Me: followed by...(Points at the door while whispering) "The owner is right through that "fucking" door. I will take you to him."
Him: "You are fucking done for!" He and the boss had a fairly loud conversation about his attitude and my response. The boss told him to GTFO and told me he agreed with me. I posted another story about a rotten customer here a good while back and was promptly shat on by GD's best and brightest with posts like... "Where is your work so I can let others know to avoid it!" and other such posts. With a good spattering of positive posts. Sometimes customers need to be fired too. Quote HistoryQuoted:
Quoted:
Friend of mine just posted this. Thought it fits this thread: David Sedaris has a great line from his memoir "Santaland Diaries" about his time as a Christmas elf at Macy's Herald Square. On Christmas Eve one particularly insane customer said to him "I'm going to have you fired!" His response, pure perfection. "I'm going to have you killed."
After a spittle laced swearing tirade in front of other customers and their kids... Him: "I will have you fired!" Me: "Really? Him: "You are damn right I will you smart ass!" Me: (Rolls eyes) "Good luck with that." Him "Where is the fucking manager?" Me: followed by...(Points at the door while whispering) "The owner is right through that "fucking" door. I will take you to him."
Him: "You are fucking done for!" He and the boss had a fairly loud conversation about his attitude and my response. The boss told him to GTFO and told me he agreed with me. I posted another story about a rotten customer here a good while back and was promptly shat on by GD's best and brightest with posts like... "Where is your work so I can let others know to avoid it!" and other such posts. With a good spattering of positive posts. Sometimes customers need to be fired too. Fuck that... I'LL HIRE YA!! |
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Posted: 12/19/2018 6:00:39 AM EDT
[#20]
Quote HistoryQuoted: I once had a customer say that while he was in the midst of bitching up a storm about me failing to warranty something that was out of warranty.
After a spittle laced swearing tirade in front of other customers and their kids... Him: "I will have you fired!" Me: "Really? Him: "You are damn right I will you smart ass!" Me: (Rolls eyes) "Good luck with that." Him "Where is the fucking manager?" Me: followed by...(Points at the door while whispering) "The owner is right through that "fucking" door. I will take you to him."
Him: "You are fucking done for!" He and the boss had a fairly loud conversation about his attitude and my response. The boss told him to GTFO and told me he agreed with me. I posted another story about a rotten customer here a good while back and was promptly shat on by GD's best and brightest with posts like... "Where is your work so I can let others know to avoid it!" and other such posts. With a good spattering of positive posts. Sometimes customers need to be fired too. Sure enough, about half an hour after she picked up her pizza, she called to complain. We were instructed to get him when she called. He told her that he, personally, made her pizza and there was nothing wrong with it. He then told her that she would not be receiving any more free pizza, and if he were in her shoes, he would not patronize a restaurant that got her order wrong so many times. When she started raising her voice, he told her that she was no longer welcome in the restaurant. |
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Posted: 12/19/2018 6:10:48 AM EDT
[#21]
Quote HistoryQuoted:
I always try to be polite and kind to everyone at all times. One of the very few fundamentals is that life is suffering. Life is hard, something is always trying to make you sick, hurt you, take your money, to kill you. I try to make life suck a little less for everyone I meet. |
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Posted: 12/19/2018 9:03:25 AM EDT
[#22]
My preferred response was always "I don't work on commission, so I don't care if I (fill in the blank) or not. I get paid either way. Be nice or be gone."
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Posted: 12/19/2018 9:21:44 AM EDT
[#23]
I miss working at a speed shop. People would buy parts cheap at Jegs or Summit then try to return them at our shop.
We had a lot of young guys learning the ropes so if a customer escalated the shop rep would get younger and younger. Counter guy maybe 25 years old. Customer service rep maybe 21 Manager 19 If they went further they'd meet the 16 year old shop sweep "owner." |
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Posted: 12/19/2018 9:28:20 AM EDT
[#24]
Quote HistoryQuoted:
You should have shut her down with a comment so Repulsive, so Shocking, so utterly Demeaning and Offensive, that she’d be left stuttering for a week. Oh well, there’s always next time. Craft one now and practice it so you’ll have it ready at a moments notice.  It worked for me while in line at a Wendy's ETA: Then, when I got to the flustered and obviously new cashier: "Don't sweat it; everybody's new at something." |
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Posted: 12/19/2018 9:36:45 AM EDT
[#25]
Just get your phone out and let them know, that you're excited to finally have a great vid for your you tube channel.
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Posted: 12/19/2018 9:45:30 AM EDT
[#26]
Quote HistoryQuoted:
One of THE BEST customer outrage revenge stories I ever heard was taught to me by a kid with Down's Syndrome His mother told me this story. Her son worked in the grocery store bagging groceries. This young man always has to bag everything just perfect. So one day as he was bagging, apparently he was taking a little bit longer than the consumer appreciated so she snapped at him "OH WOULD YOU JUST HURRY UP!!" He quickly finishes and hands her the bags while saying (I love this) "I'm sorry, I hope tomorrow is a better day for you" 
The next day the woman comes in to the store asking to speak to the manager. The woman looked like she did not have a good nights sleep and asked to speak to the young man. She sees him and apologizes for the way she spoke to him yesterday and just could not sleep at all last night. The young man said "Don't worry about it. I forgot about it right after you left" |
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Posted: 12/19/2018 9:48:34 AM EDT
[#27]
Quote HistoryQuoted:
Women never should’ve been allowed to vote. |
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Posted: 12/19/2018 9:51:31 AM EDT
[#28]
Quote HistoryQuoted:
One of THE BEST customer outrage revenge stories I ever heard was taught to me by a kid with Down's Syndrome His mother told me this story. Her son worked in the grocery store bagging groceries. This young man always has to bag everything just perfect. So one day as he was bagging, apparently he was taking a little bit longer than the consumer appreciated so she snapped at him "OH WOULD YOU JUST HURRY UP!!" He quickly finishes and hands her the bags while saying (I love this) "I'm sorry, I hope tomorrow is a better day for you"
The next day the woman comes in to the store asking to speak to the manager. The woman looked like she did not have a good nights sleep and asked to speak to the young man. She sees him and apologizes for the way she spoke to him yesterday and just could not sleep at all last night. The young man said "Don't worry about it. I forgot about it right after you left" |
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Posted: 12/19/2018 9:53:58 AM EDT
[#29]
The customer is rarely right and some people are miserable and like to take it out on others.
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Posted: 12/19/2018 9:58:36 AM EDT
[#30]
Quote HistoryQuoted:
Me too. Not too long ago I got nailed for speeding in the rural county I live in. The following week, after a shitshow of a work day, head over to pay the fine. The "address" for the JP was something like "a mile west of FM whatever, turn left, JP 1/4 mile on the right". So when I get there I half joke about it. Eldery lady in her 70s mentions it's because nobody could find it otherwise. We end up shooting the shit about guns cause of the shirt I'm wearing. Convo turns to work due to my mentioning just got off work at 0800 and headed straight to pay the fine. She reflects, it must be a good gig as I seemed happy! Truth was I was fried after 12 hour shift of hell, was paying a couple hundred for the ticket and just wanted a drink and sleep. But I sure as hell wouldn't take it out on another person just doing thier job. It really ain't that hard to be civilized even for an antisocial prick on a bad day, such as myself. |
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Posted: 12/19/2018 9:58:50 AM EDT
[#31]
Home Depot’s around here have some really nice and knowledgeable folks working there. Most are older folks supplementing their retirement. It’s shameful how people treat them.
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Posted: 12/19/2018 10:05:23 AM EDT
[#32]
I worked in a higher end portrait studio and print shop right after college. It really made me hate the holidays as it seemed to dial up the cunt/asshole level to 11
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Posted: 12/19/2018 10:08:54 AM EDT
[#33]
Quote HistoryQuoted:
I have a friend who's a Home Depot store manager. I was talking to him at the store one day when we overheard a male customer cussing at a female employee. My friend walked over to the man and proceeded to tear him a new one, without cussing. The rude customer told him that he'd never shop there again. My buddy told him he wasn't welcome back in the store and didn't want his business and if he came back he'd be trespassed. The puss slunked away and left. |
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Posted: 12/19/2018 10:09:12 AM EDT
[#34]
Quote HistoryQuoted:
What really pisses me off about dealing with poophead customers is when you have a pussy for a boss, it was like you got screwed twice, once by mr or ms a. hole, and then by the boss. Real bosses do not let customers screw with their employees, and take corrective measures to make sure it never happens again The retired GWOT army vet manager I had at a pizza chain in TX would ban customers who didn’t tip, were abusive to drivers, or just assholes. It sucked to lose money or deal with a hole, but at least you never had to deal with that hole again. My manager at the same chain in CO was the total opposite. Every customer complaint no matter how ridiculous was valid. You were losing even more money redelivering an order for nothing, and having to deal with another round of abuse from the impossible to please “customer”. That spineless mofo cost me a few profitable shifts, nothing worse than going home in the hole instead of being paid. My manager at a major outdoor retail chain was pretty lousy too, he’d let abusive customers walk all over us then blame us for not making them happy. I’m not saying managers need to do like Ace in Casino with the dude with his feet on the table, but a ban and trespass makes your business a much better place for your employees and the customers who’ll actually make you money. A customer is someone whose transactions add to your bottom line, and whose presence improves the atmosphere of your business. You lose nothing by tossing out an oxygen thief and timewaster who costs you money and brings down the morale of the establishment. We fire 3-5 customers each year for being jerks. We find we make enough without having to deal with people who have no manners. The worst part is they complain that we charge too much for the work performed. We are 75% of the cost of the average in our area. So we are the lowest priced in town. We run a very low cost operation so we make the money needed to support ourselves. Yet there will be a couple of customers will arrive in a Lexus, $500 dollar boots, $300 jeans, etc and then say they can't afford a simple $150 tax return that includes, stocks, rentals, 1099s etc. We send down the road. About tipping. What is the deal these days. I see parties of 8-10 people who will literally tear a place apart, food and trash everywhere, then leave a $4 dollar tip and act as if they just gave away the world. |
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Posted: 12/19/2018 10:14:50 AM EDT
[#35]
Quote HistoryQuoted:
When I worked retail many moons ago, I swear some folks get off on berating a store clerk who can't "fight" back. |
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Posted: 12/19/2018 10:22:14 AM EDT
[#36]
Quote HistoryQuoted:
Home Depot’s around here have some really nice and knowledgeable folks working there. Most are older folks supplementing their retirement. It’s shameful how people treat them. I ended up loading the thing myself. I was pissed. Then next time I had a big load, the cashier, (same one), offered a "loader" again as she was trained to do. I told her not to bother as they were useless. She paused for a moment and then said, you are right they are. I felt so much better after that. |
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Posted: 12/19/2018 10:22:15 AM EDT
[#37]
Quoted:
Watched some white collar business woman just tear into the poor cashier at Home Depot. Cashier was some 60+ year old man (probably retired) Tree lot was PACKED with people so HD could have used a few more people to help but, just wait your turn and they will get to you. I realize I was there 20 minutes before closing time so I KNEW I would be part of the rush. I allowed enough time for just this. Lady was just hammering this man you could see he was pretty shaken up. I tried to joke with him and told him I deal with consumers every day and I "get it" and don't let it get to you man, she is just a miserable wretch and has to spread that nastiness. I hope my words calmed him down. https://www.ar15.com/images/smilies/icon_smile_sad.gif Some people need some serious attitude calibration. |
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Posted: 12/19/2018 10:24:22 AM EDT
[#38]
Quote HistoryQuoted:
Don't know. It was dark and happened so fast. But ya know, sometimes physical attraction goes out the window once a nasty woman opens her mouth and horrible words spill out. Quote HistoryQuoted:
Quoted:
Was she hot at least? |
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Posted: 12/19/2018 10:28:00 AM EDT
[#39]
Did she have the "I want to speak to the Manager" haircut? Those cunts are the worst. I couldn't work with the public.
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Posted: 12/19/2018 10:29:20 AM EDT
[#40]
Quote HistoryQuoted:
you can tell a lot about someone by how they treat retail/service people |
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Posted: 12/19/2018 10:29:26 AM EDT
[#41]
Why didn't you call her out on her boorish behavior OP?
After reading through the thread, you're backpedaling and defensive about this question. "Hey! We're all waiting. There's 50 people here and three workers, and we're all here 10 minutes before closing. We all planned poorly. If you let them do their job it'll go a lot smoother. Merry Christmas!" |
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Posted: 12/19/2018 10:43:31 AM EDT
[#42]
A few years ago I worked part-time retail. I’m not the typical 6 figure earning, pay-cash-for-everything ARFCOMer, so I took the part time gig to pay off a couple of debts quicker. Working retail, especially during the holidays, will give you a very up close and personal view of how mean and vicious people are.
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Posted: 12/19/2018 10:48:46 AM EDT
[#43]
OP, you did the lady a disservice by not reminding her to buy the D Cells, her vibrator was obviously out of juice.
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Posted: 12/19/2018 11:18:26 AM EDT
[#44]
Quote HistoryQuoted:
What really pisses me off about dealing with poophead customers is when you have a pussy for a boss, it was like you got screwed twice, once by mr or ms a. hole, and then by the boss. Real bosses do not let customers screw with their employees, and take corrective measures to make sure it never happens again The retired GWOT army vet manager I had at a pizza chain in TX would ban customers who didn’t tip, were abusive to drivers, or just assholes. It sucked to lose money or deal with a hole, but at least you never had to deal with that hole again. My manager at the same chain in CO was the total opposite. Every customer complaint no matter how ridiculous was valid. You were losing even more money redelivering an order for nothing, and having to deal with another round of abuse from the impossible to please “customer”. That spineless mofo cost me a few profitable shifts, nothing worse than going home in the hole instead of being paid. My manager at a major outdoor retail chain was pretty lousy too, he’d let abusive customers walk all over us then blame us for not making them happy. I’m not saying managers need to do like Ace in Casino with the dude with his feet on the table, but a ban and trespass makes your business a much better place for your employees and the customers who’ll actually make you money. A customer is someone whose transactions add to your bottom line, and whose presence improves the atmosphere of your business. You lose nothing by tossing out an oxygen thief and timewaster who costs you money and brings down the morale of the establishment. |
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Posted: 12/19/2018 11:56:27 AM EDT
[#45]
I worked for Home Depot for a time.
Best response I ever heard was from an assistant manager who was a retired Marine Master Sergeant. One customer was giving a new cashier a very hard time over something she had no control over, he demanded to see "the manager". The manager, after listening to the guys complaint asked him what did he want him to do. The customer said "I want a 50% discount, a gift card and I want this employee fired". The manager said the best he could do was either a $25 dollar gift card or 10% off of his purchase. The customer refused and demanded the same thing as before. The manager said how about a compromise, I'll give you the item for free and I'll shoot the cashier. The customer froze in place and stammered out "please don't shoot her in front of me" and then left without his purchase.
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Posted: 12/19/2018 12:00:19 PM EDT
[#46]
OP should’ve recited the line from Way of the Gun about shutting her cunt mouth or having to fuck start her face
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Posted: 12/19/2018 1:10:31 PM EDT
[#47]
Quote HistoryQuoted:
One of THE BEST customer outrage revenge stories I ever heard was taught to me by a kid with Down's Syndrome His mother told me this story. Her son worked in the grocery store bagging groceries. This young man always has to bag everything just perfect. So one day as he was bagging, apparently he was taking a little bit longer than the consumer appreciated so she snapped at him "OH WOULD YOU JUST HURRY UP!!" He quickly finishes and hands her the bags while saying (I love this) "I'm sorry, I hope tomorrow is a better day for you"
The next day the woman comes in to the store asking to speak to the manager. The woman looked like she did not have a good nights sleep and asked to speak to the young man. She sees him and apologizes for the way she spoke to him yesterday and just could not sleep at all last night. The young man said "Don't worry about it. I forgot about it right after you left" |
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Posted: 12/19/2018 1:15:21 PM EDT
[#48]
Quote HistoryQuoted:
One of THE BEST customer outrage revenge stories I ever heard was taught to me by a kid with Down's Syndrome His mother told me this story. Her son worked in the grocery store bagging groceries. This young man always has to bag everything just perfect. So one day as he was bagging, apparently he was taking a little bit longer than the consumer appreciated so she snapped at him "OH WOULD YOU JUST HURRY UP!!" He quickly finishes and hands her the bags while saying (I love this) "I'm sorry, I hope tomorrow is a better day for you"
The next day the woman comes in to the store asking to speak to the manager. The woman looked like she did not have a good nights sleep and asked to speak to the young man. She sees him and apologizes for the way she spoke to him yesterday and just could not sleep at all last night. The young man said "Don't worry about it. I forgot about it right after you left"
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Posted: 12/19/2018 2:48:05 PM EDT
[#49]
I've had the best results with just staying calm and polite and asking them point blank if they feel their behavior is appropriate or warranted given the circumstances. Then tell them exactly why you think they are wrong. Generally the person's behavior is so bad they have no way of defending it.
They may not admit on the spot they are being an asshole but I guarantee they are going to think about what you said. I think it's really difficult to discount the words of a calm reasonable person telling them they are wrong and why. Ive had people come back and apologize using that tactic. I've actually had people on the spot admit they are wrong and apologize. |
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