more of a grump than a question.
I roast my own coffee, usually use a Chemex to brew. I know that coffee is best around a 1:16 or 1:17 ratio, sometimes more & rarely less.
The club owns the machine. No service contract I'm aware of, when we need coffee, the club caretaker orders it by the case. I believe he once worked for a company that sold and serviced these machines locally - so he's partial to it, and he knows how to get parts, do any repairs and maintenance, etc. I should ask, but I don't know what we pay for the coffee itself so I don't know if its pricey or cheap, but as near as I can tell he's using about 1/3 of what he ought to be using. The actual machine is a Grindmaster brand, it's similar to a commercial Bunn.
I've never worked with coffee on a more industrial scale - maybe there is some logic to over extracting grounds on these type of machines (?) So, I guess there's an actual question - commercial coffee machines - do they use a higher water to coffee ratio than you would use in your kitchen to make a pot of coffee? Is there science there? or is it just a cost saving measure? The coffee is weak - but its not as bitter as I'd expect for being over-extracted.