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Have used programmable mice in the past and had no issue. If you read my previous posts, the mouse I have now is not the one I had in the past. The keys on the program were mapped correctly to the ones in game. They just wouldn't work. Look at the video mentioned above. It was a step by step to program it, so it wasn't operator error. Either the game didn't like the mouse or the mouse was fubar. As for now, I'll stick to being a clicker, since there doesn't seem to be mice other than crappy razer that you can use with out programming software.
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You have to program Razer as well. As I said above, Corsair has a very wonky program. That is beyond not easy to use. Too many steps involved. Logitech is so simple it's stupid. You literally click on the button, and "assign new command." Then put whatever command you want in there, A, B, C, Shift+1, whatever.
Also, if I recall correctly, Corsair uses profiles. If you set the binds up correctly, but didn't select the correct profile to load it, it wouldn't have any binds on those keys. Logitech is the same, after you program, if you didn't use the default profile, you have to select it. See above screenshots, I have some set up for Division 2 and TW: Warhammer 2. All I have to do is click on the icon at the top and it switches to that profile.
Again, if the button binds you make mirror said in game binds, it will work assuming all of the above is correct. That goes for any mouse really.
You returned one mouse, what's the issue with grabbing a Logitech,
attempting it, and if you / we can't get it to work, return it? We are trying to help.