On another note, what's up with not taking a check for the last payment? A coworker told me her husband had to go get a cashiers check for the last payment. She called the bank and asked how in the hell they took 359 other checks from them without a single word, but the last one got refused when it arrived.
I wondered the same thing. It turns out, your regular payments go to the mortgage dept. Your payoff check has to go to the Payoff dept. If you send it in the regular way, you'll have a zero balance, but your mortgage won't be paid off.
Banks have their own rules and you agreed to play by them when you signed for the note.
Also, you should demand the
original promissory note that you signed marked "paid and cancelled". If the original lender has been bought out (maybe more than once) that can be a problem for the current bank, but you really need to have the original. If someone elase has it, that little matter can bite you later. You'll be able to prove you're paid off, but it might cost you some significant legal fees to do it.
Then you have to make sure you get a written release from the county land records office and make sure the property tax office and your insurance company knows to bill you.
Details, details ...........