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Posted: 2/11/2020 7:16:39 PM EDT
[#1]
OST
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Posted: 2/11/2020 7:56:57 PM EDT
[#2]
Quote HistoryQuoted:
OST |
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Posted: 2/11/2020 8:06:42 PM EDT
[#3]
Pics of broken extractor?
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Posted: 2/11/2020 8:14:51 PM EDT
[#4]
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Posted: 2/11/2020 8:29:55 PM EDT
[#5]
This ought to be interesting! After the shit show they started with the locking piece and silencer use and now this, someone is probably pretty pissed in the damage control department.
Tagging for outcome. I’m about 2 hours down the road. I’d be knocking on someone’s door if this was me. |
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Posted: 2/11/2020 8:38:16 PM EDT
[#6]
Completely opposite experience I had. I bought one of their 9CT’s that doubled. They sent me a whole new trigger group for free, no questions asked.
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Posted: 2/11/2020 8:52:47 PM EDT
[#7]
That sucks op, unfortunately it's not the first case I've heard of. I have a friend who got the run arround from them with his PTR91GI and it convinced me that If my PTR needs repairs I'll do it myself and eat the cost.
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Posted: 2/11/2020 9:12:34 PM EDT
[#8]
I’m probably gonna have to buy the part, which I was gonna do anyways to have as spares but still. You promote “lifetime warranty” then why no warranty. I’m the original owner.
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Posted: 2/12/2020 9:34:58 AM EDT
[#9]
Like some others have said, I have had nothing but great experience with their customer service.
I own a 9CT and 9KT . The 9CT has been flawless from day one. The 9KT on the other hand is a different story. The whole gun was replaced once and the replacement gun has gone back once for to big of bolt gap and a lot of FTF and FTE after the break in period. Both times they had it less then a week. And when they replaced the gun they added some swag too. |
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Posted: 2/12/2020 9:49:50 AM EDT
[#10]
Well just got an email reply from them after I sent one yesterday asking them to explain why they won’t ship the extractor.
“Yes, I am telling you I am not allowed to ship.” And I’m guessing that’s that with them. I do hope if anything where to happen with it I can just buy the parts and fix it because if I get real major encounters with it I’m probably gonna cut it in have and go about my way. So now to order an extractor. |
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Posted: 2/12/2020 10:48:01 AM EDT
[#11]
I bet there is some legal contract issue with them sending out parts, even under warranty. They send you to a 3rd party website for parts to purchase.
https://everygunpart.com/oem/ptr-gun-parts.html That being said, they don't have the 9mm extractor listed on the website. I imagine if you sent the gun back they would repair it. I'd be making a phone call ASAP. Brownells has an HK in stock for $60 https://www.brownells.com/rifle-parts/bolt-parts/extractor-parts/extractors/mp5-extractor-mp5-10-40-new-style-prod75951.aspx |
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Posted: 2/12/2020 11:24:46 AM EDT
[#12]
Quote HistoryQuoted:
Well just got an email reply from them after I sent one yesterday asking them to explain why they won’t ship the extractor. “Yes, I am telling you I am not allowed to ship.” And I’m guessing that’s that with them. I do hope if anything where to happen with it I can just buy the parts and fix it because if I get real major encounters with it I’m probably gonna cut it in have and go about my way. So now to order an extractor. If I was to buy one, I would strip the FP, extractor+spring, rollers, roller retainer, and locking piece and use German. Those parts are too hard to get perfect for most US producers. |
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Posted: 2/12/2020 11:36:23 AM EDT
[#13]
Quote HistoryBrownells has an HK in stock for $60 https://www.brownells.com/rifle-parts/bolt-parts/extractor-parts/extractors/mp5-extractor-mp5-10-40-new-style-prod75951.aspx |
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Posted: 2/12/2020 11:57:56 AM EDT
[#14]
Just got off the phone with a supervisor over at PTR and basically it was “no, nope, sorry. We will not ship the part to you” i guess that’s that with them. Now I got to start finding replacement parts just in case.
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Posted: 2/12/2020 12:05:10 PM EDT
[#15]
Quote HistoryQuoted:
Just got off the phone with a supervisor over at PTR and basically it was “no, nope, sorry. We will not ship the part to you” i guess that’s that with them. Now I got to start finding replacement parts just in case. https://www.robertrtg.com/store/pc/home.asp |
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Posted: 2/12/2020 12:06:22 PM EDT
[#16]
Quote HistoryQuoted:
Just got off the phone with a supervisor over at PTR and basically it was “no, nope, sorry. We will not ship the part to you” i guess that’s that with them. Now I got to start finding replacement parts just in case. B. Buy the part yourself, have them reimburse you for the broken part that if possible. C. Buy the part and fix it if it's cheap. D. See Option A |
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Posted: 2/12/2020 12:12:06 PM EDT
[#17]
I imagine they want to inspect things like the bolt, trunion, etc. If the extractor was hitting something to break it, you're just going to break the German made one as well.
Do a close inspection! Not simply parts swap. |
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Posted: 2/12/2020 1:44:08 PM EDT
[#18]
Quote HistoryQuoted:
Just got off the phone with a supervisor over at PTR and basically it was “no, nope, sorry. We will not ship the part to you” i guess that’s that with them. Now I got to start finding replacement parts just in case. |
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Posted: 2/12/2020 1:49:01 PM EDT
[#19]
strike 2...
bolt issues and now this.... Kicker is if they didn't even offer you to ship the weapon back to make it right. The warranty is bs... turned me off for sure purchasing anything from them. They don't take care of the customers unlike other mfg's. Lawyer up... pretty sad from a mfg. |
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Posted: 2/12/2020 2:33:43 PM EDT
[#20]
I’m just gonna bite the bullet and buy the parts myself. I tried emailing, talking to a supervisor and still they don’t want to fix the issue.
Does anybody know of a good bolt? I know my options are (German) an Action 3, an F bolt and an old school gen 1. I see there are US made ones like MAD, RCM and one other I saw and can remember but I really don’t want to go the US route (no offense to any US parts maker on the matter). Only one place has NIW F bolts but DANG!!! $500 for it is way too much, now a used Action 3 is around $200. I know the F is the gen3/recent version, done in the 90s and the action 3 was in the 80s. What I want to base my decision here is, which one is easier to acquire parts for? |
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Posted: 2/12/2020 3:15:24 PM EDT
[#21]
Quote HistoryQuoted:
I’m just gonna bite the bullet and buy the parts myself. I tried emailing, talking to a supervisor and still they don’t want to fix the issue. |
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Posted: 2/12/2020 3:59:33 PM EDT
[#22]
Quote HistoryQuoted:
Just to clarify, did you ask them to fix the issue by sending the rifle back? Are they refusing to honor their warranty? I'm not talking about just sending you the part, I mean, they will look at the rifle and fix it. |
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Posted: 2/12/2020 4:26:37 PM EDT
[#23]
Is this because you are in Puerto Rico and they won't ship it to you? Or do you just have that listed as your location?
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Posted: 2/12/2020 4:28:12 PM EDT
[#24]
Quote HistoryQuoted: They don’t want me to return it nor do they want to ship. Yes, they are refusing to honor the warranty and I bought it from a distributor (Bangers) brand new in box. |
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Posted: 2/12/2020 4:37:07 PM EDT
[#25]
Ive had good experience with PTR CS. Have you called and talked to the guy? Im guessing there's more to the story than what is being relayed to you on email. I would be very surprised if they wouldn't take the gun back in and replace the part. But as someone else said, why not just put a german one in there?
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Posted: 2/12/2020 4:39:00 PM EDT
[#26]
Quote HistoryQuoted:
Is this because you are in Puerto Rico and they won't ship it to you? Or do you just have that listed as your location? |
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Posted: 2/12/2020 4:40:00 PM EDT
[#27]
Quote HistoryQuoted:
Is this because you are in Puerto Rico and they won't ship it to you? Or do you just have that listed as your location? |
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Posted: 2/12/2020 5:08:47 PM EDT
[#28]
Quote HistoryQuoted: I do live in Puerto Rico and PR is a US Territory. All gun shops here have an FFL which is only given to gun shops in the US. No passport is needed to travel from the states to PR. Shipping anything USPS to PR cost the same as shipping to anywhere else in the top 50, no international shipping when shipping to PR. Hell you can even ground ship things to and from here to/from the states. ITAR clearly states that you can ship anything gun related to PR because it is a US Territory. I’m telling you it’s just BS on their part because they just don’t know this. I’ve been working in gun shops for over 7+ years and I’ve encountered a few places that don’t want to do business because they don’t know this info in other words they don’t know they can do business with us without filling out any additional paperwork or anything like that. I’ve also had a few that are racist. Yes, I said racist. I called one shop in Alabama a few years ago about a part for a race gun. The secretary was real nice and said yes and all. When she asked for my address and I said PR, she said sorry can’t do. When I asked why she replied with “We are from the clan”. I said “have a nice day” and hung up. I’ve also lost business in selling through Gunbroker because the buyer couldn’t find a shop that would accept the firearm from someone in PR. And now PTR doesn’t want to ship because of ?. No reason other than “you are in PR”. So what does it matter? Everygunpart.com stocks PTR OEM parts. Im sure you can get an extractor from there. RTG or HKparts are other options. Im sure brownells carries extractors as well but im not positive. Why are you wanting to replace the bolt head? |
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Posted: 2/12/2020 5:43:24 PM EDT
[#29]
Quote HistoryQuoted: I figured there was more to the story. That sucks to hear, I know its frustrating. I personally wouldn't ship gun parts to PR either so I guess I can see both sides. Everygunpart.com stocks PTR OEM parts. Im sure you can get an extractor from there. RTG or HKparts are other options. Im sure brownells carries extractors as well but im not positive. Why are you wanting to replace the bolt head? Here’s a pic of a fraction of my rifles. I have 6xARs, 3xAK47s, 2xAR9 SBRs, 4xAimpoint sights, 3xTrijicon scopes, 1xNightforce, 1xLeupold, 100+ AR 30rd mags, 100+ AK47 30rd mags, 2x revilvers, 8xpistols, 15xmags for each pistol, extra parts for each and every one of them. How again is this ilegal or wrong shipping this stiff to me in PR? 
And yes, that AK is a Krebs KV-13 and why yes, there’s two SBRs which in PR you don’t need a tax stamp for. |
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Posted: 2/12/2020 6:22:26 PM EDT
[#30]
Quote HistoryQuoted: Why wouldn’t you ship to PR? It’s not ilegal and you it’s the same as shipping to anywhere else in the states. Here’s a pic of a fraction of my rifles. I have 6xARs, 3xAK47s, 2xAR9 SBRs, 4xAimpoint sights, 3xTrijicon scopes, 1xNightforce, 1xLeupold, 100+ AR 30rd mags, 100+ AK47 30rd mags, 2x revilvers, 8xpistols, 15xmags for each pistol, extra parts for each and every one of them. How again is this ilegal or wrong shipping this stiff to me in PR? http://i1051.photobucket.com/albums/s437/bigguy1305/4D0EFEAC-6DBF-4C63-87AB-F6A37FFACB3C.jpeg And yes, that AK is a Krebs KV-13 and why yes, there’s two SBRs which in PR you don’t need a tax stamp for. Im not saying its illegal or wrong. I really have no idea. When it comes to legal issues I dont just take peoples word for it on the internet, I take the time to confirm myself that everything is on the up and up. Im just not going to do all the research to confirm, and do whatever extra steps i have to do to mail it when there are more than enough people here in the conus to trade with. Like i said, there are multiple retailers that sell extractors and if its ok to ship to PR im sure they will. I would be annoyed if i was in your situation as well but thats about the best you can do at this point i guess. |
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Posted: 2/12/2020 6:41:20 PM EDT
[#31]
Quoted:
I’m not saying its illegal or wrong. I really have no idea. When it comes to legal issues I dont just take peoples word for it on the internet, I take the time to confirm myself that everything is on the up and up. Im just not going to do all the research to confirm, and do whatever extra steps i have to do to mail it when there are more than enough people here in the conus to trade with. Like i said, there are multiple retailers that sell extractors and if its ok to ship to PR im sure they will. I would be annoyed if i was in your situation as well but thats about the best you can do at this point i guess. “§ 123.12 Shipments between U.S. possessions. An export license is not required for the shipment of defense articles between the United States, the Commonwealth of Puerto Rico, and U.S. possessions. A license is required, however, for the export of defense articles from these areas to foreign countries.” I ordered two German NiW extractors from a reputable site and already got the tracking info on it. I hope all goes well with that. |
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Posted: 2/12/2020 6:56:10 PM EDT
[#32]
On a side note. I just finished checking the bolt gap just to check and .019 fit fine but .020 went half way. I know it’s supposed to be from .018-.020 but half way in at .020 sure got me questioning.
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Posted: 2/12/2020 7:05:42 PM EDT
[#33]
I would sure like to see a reply from PTR on this issue-must be more to it than we know. Their lack of action on this has disturbed quite a few potential customers it seems
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Posted: 2/12/2020 7:10:05 PM EDT
[#34]
Quote HistoryQuoted:
I would sure like to see a reply from PTR on this issue-must be more to it than we know. Their lack of action on this has disturbed quite a few potential customers it seems |
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Posted: 2/12/2020 9:31:13 PM EDT
[#35]
Quote HistoryQuoted:
strike 2... bolt issues and now this.... Kicker is if they didn't even offer you to ship the weapon back to make it right. The warranty is bs... turned me off for sure purchasing anything from them. They don't take care of the customers unlike other mfg's. Lawyer up... pretty sad from a mfg. It wont run need this part. Oh you modified the magwell to take drums( which has zero to do with anything rekated to the bolt group). No longer under warrenty. Its always something with them. Their bolts are marginal at best and their extractors have always sucked. |
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Posted: 2/12/2020 9:32:40 PM EDT
[#36]
Quote HistoryQuoted:
I’m just gonna bite the bullet and buy the parts myself. I tried emailing, talking to a supervisor and still they don’t want to fix the issue. Does anybody know of a good bolt? I know my options are (German) an Action 3, an F bolt and an old school gen 1. I see there are US made ones like MAD, RCM and one other I saw and can remember but I really don’t want to go the US route (no offense to any US parts maker on the matter). Only one place has NIW F bolts but DANG!!! $500 for it is way too much, now a used Action 3 is around $200. I know the F is the gen3/recent version, done in the 90s and the action 3 was in the 80s. What I want to base my decision here is, which one is easier to acquire parts for? Dont have to fuck around with a shit extractor spring. You can use cheaper ammo and junk mags and not worry about replacing the spring when you have a ftf. |
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Posted: 2/13/2020 12:19:35 AM EDT
[#37]
This is unfortunate but the PR location sure seems like a plausible circumstance for the drop in support from PTR.
This thread reminds me I need to get the warranty info filled out and submitted for my PTR-9KT. |
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Posted: 2/13/2020 12:03:03 PM EDT
[#38]
My dealings were 180 degrees opposite. I bought a used PTR9CT and discovered that the three-lug mount didn't work with my suppressor. Contacted them and they sent me a shipping tag. Boxed it up, sent it off. In less than two weeks it was back in my hands, all fixed. I was very happy with their CS.
Very curious as to their reason for not repairing yours. |
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Posted: 2/29/2020 9:40:07 AM EDT
[#39]
My PTR CS experience has been awesome the two times I've used it....on my latest adventure they even refinished the whole rifle for free (and i didnt ask them to do it).
Turn around time...less than a week. $0 out of my pocket shipping it in. Here is a thing with cloned guns. From my experience the "core" of the setup is good (barrel, receiver, carrier)...anytime I buy a "clone" MP5...the first thing I do is replace the extractor and extractor spring with a HK part...as well as the recoil spring... |
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Posted: 2/29/2020 10:37:30 AM EDT
[#40]
There are 2 sides to every story and I am sure the person here has a legitimate problem. I can say we have been a PTR Rifle vendor for over 18 years and they have been one of the best companies to work with should a customer service issue arise. They ship out thousands of firearms a month and like any manufacture there can be a problem from time to time. We have not encountered Legitimate and real issues that PTR did not address for our customers. The internet has a way of taking ONE problem and making it sound like a 1000.
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Posted: 3/2/2020 3:45:34 AM EDT
[#41]
Quote HistoryQuoted:
I've been waiting on a deal to order a PTR, this thread gives me pause. States a lifetime warranty then tells you to piss off? Doesn't sound like someone I want to buy from. Going to order some surplus parts, so mostly just an annoyance and glad it wasn’t something important. |
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Posted: 3/2/2020 10:37:30 AM EDT
[#42]
Quote HistoryQuoted: Bought a PTR, one of the take down pins has a broken spring and won’t stay in, called ptr to order a new replacement but no returned calls in the past week, two messages left. Going to order some surplus parts, so mostly just an annoyance and glad it wasn’t something important. |
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Posted: 3/2/2020 2:57:00 PM EDT
[#43]
Quote HistoryQuoted: Why wouldn’t you ship to PR? It’s not ilegal and you it’s the same as shipping to anywhere else in the states. Here’s a pic of a fraction of my rifles. I have 6xARs, 3xAK47s, 2xAR9 SBRs, 4xAimpoint sights, 3xTrijicon scopes, 1xNightforce, 1xLeupold, 100+ AR 30rd mags, 100+ AK47 30rd mags, 2x revilvers, 8xpistols, 15xmags for each pistol, extra parts for each and every one of them. How again is this ilegal or wrong shipping this stiff to me in PR? http://i1051.photobucket.com/albums/s437/bigguy1305/4D0EFEAC-6DBF-4C63-87AB-F6A37FFACB3C.jpeg And yes, that AK is a Krebs KV-13 and why yes, there’s two SBRs which in PR you don’t need a tax stamp for. So I can understand where PTR is coming from in that regard. On the other hand, I would expect them to have a lawyer on hand capable of explaining that it is perfectly legal to ship these parts to you if that is indeed the case. |
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Posted: 3/2/2020 2:58:29 PM EDT
[#44]
Quoted: Bought a PTR, one of the take down pins has a broken spring and won’t stay in, called ptr to order a new replacement but no returned calls in the past week, two messages left. Going to order some surplus parts, so mostly just an annoyance and glad it wasn’t something important. |
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Posted: 3/3/2020 4:36:14 AM EDT
[#45]
Quote HistoryQuoted: Thats really weird. I've never had them not answer the phone when I call. |
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Posted: 3/3/2020 11:04:09 AM EDT
[#46]
Quote HistoryQuoted:
Left a couple messages. Ordered replacements. It is more annoying leaving messages on their voicemail and not having a return phone call, then it was to just order some on my own. Whatever. Hope I don't need their warranty anything. Quote HistoryQuoted:
Quoted: Thats really weird. I've never had them not answer the phone when I call. |
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Posted: 3/3/2020 4:08:24 PM EDT
[#47]
Quote HistoryQuoted: I would be annoyed as well. Was it during shot show by chance? Their mornings are too early morning for me, so I have been calling after 3pm their time, maybe that is why. |
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Posted: 3/3/2020 5:02:19 PM EDT
[#48]
Weird I’ve had nothing but smooth, easy customer service from PTR
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Posted: 3/3/2020 9:35:42 PM EDT
[#49]
I'm not sure, don't pay attention to that. Got rifle from Buds last Monday and called Tuesday and Friday last week. Their mornings are too early morning for me, so I have been calling after 3pm their time, maybe that is why. |
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Posted: 3/4/2020 9:04:19 AM EDT
[#50]
If you own an mp5 (or clone), you should have a bunch of replacement German extractors and correct gold extractor springs in your spare parts box. Yes it sucks that your PTR extractor broke. I would replace it with a German extractor and move on.
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