Subject: Sig Sauer two stage trigger

Dear XXX,

I am reaching out to you regarding your receipt of a SIG SAUER two-stage match trigger. SIG SAUER has determined that a small quantity of hammers were shipped after having been improperly heat-treated. During testing these hammers had improper wear, which could cause the firearm to malfunction. This malfunction could cause a serious safety hazard. As a result, SIG is requiring all customers who received a match trigger group to return it, in exchange for a two-stage match trigger.

You might have purchased the match group trigger separately as a kit, had it sent to you as a courtesy upgrade, or had it installed by a SIG SAUER gunsmith.  Regardless, if you have a trigger assembly with a SIG logo on the hammer, stop using it immediately.


My #1 priority is to get this fixed at no cost to you. I can either swap out your trigger assembly (if you feel comfortable removing it from your rifle), or I can bring any complete SIG SAUER rifle back to our factory to exchange the components.

Here is my email address ([email protected]) and my phone number (603) 610-XXXX. Let me know which option you prefer.

I will send you a shipping label and box with instructions out to you within 24 business hours of you getting in touch with me. A new trigger kit or your rifle with new trigger will be returned to you within 7 - 10 working days from me getting it here in New Hampshire.

If I don’t hear from you I will follow-up with a phone call.  Thank you so much for your patience and cooperation.  We appreciate your patronage and want to ensure your SIG SAUER product meets the high standard the SIG brand delivers.

Quoted:
I had no idea about this issue until I discovered this thread. I called Sig a month ago, told them I had a Geiselle SSA and they sent me an RMA to send my carrier in and they’d send a replacement in 2 weeks. Now over a month later I call and they now say I have to send the rifle in to see if they can make it  work. If not they will put their own trigger in.

I’m so pissed at this bullshit. A week ago the rep said he’d send my a standard carrier with the pin seperately so I didn’t have to wait so long. Now I have to send the fucking rest of the rifle in.

Should I take my SSA out and install the 10lb shitty Sig trigger in or will I get my SSA back?

Fuck you sig, this hs been a CS nightmare! When I get my rifle back it.s going on the EE I won’t own a sig product ever again.

ETA  Just called back and talked to another CS guy who wasn’t an asshat and he said he’s sending me the carrier and pin separately 2 day air. I asked for an email confirming this and hopefully I’ll have a running MCX soon. He said he had the pin in his hand.

Quoted:
Anybody sent theirs in recently have a timeframe on turnaround? Mine has been over a month. Tried to call but got busy line yesterday. Will try again tomorrow. When I send my carrier in they sent me an upgraded CH the next week but I have heard nothing about my carrier since dropping off the prepaid box.