I guess I got their attention now. I just received the following email from them.
##- Please type your reply above this line -##
Your request (xxxxx) has been created and is being reviewed by our support staff.
To add additional comments, reply to this email.
Matthew Ca
Matthew Capaldi (Classic Firearms)
Aug 8, 11:00 EDT
Hello Mr. Poole,
I was informed of your communication received regarding the condition of the handguns that you recently purchased. I understand that you have already done some work on the pistols, but if you would like to send pictures of the pistols showing the problem areas I am happy to review them to see what options we may be able to offer. I do want to address a few of the issues you raise here, and provide some information on condition grades as well.
Handguns are shipped FedEx Express and so must be in FedEx Express boxes. While you have expressed concern over potential problems that may arise from the packaging, all our pistols ship in these boxes. For surplus guns that come crated to us, we do not individually box the pistols. I understand your concern but this simply isn't problematic in our experience and we do not encounter any significant issues in the thousands of pistols we process this way. The carrier is more likely to lose the package entirely in our experience.
For condition, we base grades on the information available on the NRA Museum website, that I will link below. The CZ50 is offered in Good condition, so significant wear, finish loss, and some corrosion can be expected though the firearm should function safely. The P64 was advertised in Very Good to Excellent condition, so we would expect much less wear, though there can still be finish loss and some minor scratches in the Very Good end of that spectrum. We would not normally downgrade a firearms condition just for the presence of paper or tape, unless the tape was there to hold a broken piece together. For the CZ50, it is normal to encounter resistance when inserting the magazine with about an inch of magazine outside the grip. I have handled more than 100 of these pistols and it is something inherent to the design.
http://www.nramuseum.org/gun-info-research/evaluating-firearms-condition.aspx
EXCELLENT (EXC): All original parts and configuration. For modern guns, nearly new condition, with only slight finish wear at muzzle or sharp edges. For antique guns, sharp markings, unmarred grips, fine bore. Also, excellent guns should generally exhibit at least the following percentages of original finish, depending on production era & type of finish:
TIME ERA BLUED GUNS NICKEL GUNS
post 1945 98% 99+%
VERY GOOD (VG): All original major parts. For modern guns, must be in perfect working order, no corrosion or pitting, minor scratches only. For antique guns, smooth metal and sharp edges, clear markings. Mismatched parts from the same model, or minor replaced parts may be acceptable on older guns, but will effect value. Also, at least the following percentage of original finish depending on production era. (At this condition level, the difference between blue & nickel finish required is not significant.)
Post 1945: 85%
GOOD: Good working order. Markings are legible. There may be properly matched replaced parts, minor repairs and light pitting. May be professionally refinished. Grips may be worn or cracked, but should be serviceable. Configuration may have been modified. Bores should be shootable on modern guns, but are disregarded on antique guns. Older antique guns may lack any original finish, but modern guns in Good condition will probably show at least the following percentages base on production era:
ERA FINISH
Post 1945 75%
Thank you,
Matthew Capaldi
Customer Service Team Lead
Classic Firearms
704-774-1102
704-469-5775 (fax)
[email protected]
Order #xxxxxxxxxxx (I removed the numbers)
This email is a service from Classic Firearms. Delivered by Zendesk