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Posted: 2/27/2021 1:38:44 PM EDT
[#1]
Quote HistoryQuoted: I emailed Bryan just to touch base with the owner. Said its been done for 2 weeks now, and threw in "as discussed when you called the other day". "Waiting on ambi bolt release which broke upon reinstall." The manager told me ambi safety and the owner tells me ambi bolt release. I've ordered from LWRC before and I've always gotten my order within days. Not 2+ weeks. I dont know what's bullshit and what's not. I just know I'm along for the ride. One thing I will say is Bryan has been completely unapologetic. No apologies or empathy about this taking so long. |
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Posted: 2/27/2021 1:42:54 PM EDT
[#2]
Quote HistoryQuoted: I do want it done right thats part of the job understanding when I ask for something done. NOBODY wants a crappy job and they could have said back log mean we'll get to in 2 months. Than OP would have no reason to complain. If they set a time frame I expect then to keep it. I would think maybe THEY need to be more realistic about it. That's exactly right. And on top of it turning into 2 months, there is no communication on their end. I'd would be completely ok with running a couple weeks past what I was quoted as long as they communicated with me in real time. They have no desire to communicate and when you go calling because you're over a month past the original deadline they make you feel like you're bugging them. |
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Posted: 2/27/2021 1:45:03 PM EDT
[#3]
Quote HistoryQuoted: I would tell them to send it back now, ambi bolt release or safety or whatever er the fuck broke. Take the loss and move on. They sound like they're BSing you. I'm glad I head this about them I've thought about buying their holsters. I'm gonna give them another week and then I'm telling them to send it back to me. |
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Posted: 3/4/2021 3:27:55 PM EDT
[#4]
Called them up and told them to send me my stuff back. Can't wait any longer.
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Posted: 3/4/2021 4:08:47 PM EDT
[#5]
Quote HistoryQuoted: Called them up and told them to send me my stuff back. Can't wait any longer. What did they say? |
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Posted: 3/5/2021 3:38:19 AM EDT
[#6]
Quote HistoryQuoted: What did they say? Not much. Supposedly sending it back to me. Was hoping to get a tracking number through email today. Hopefully tomorrow. |
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Posted: 3/5/2021 5:32:56 AM EDT
[#7]
10 weeks
shit.... I've cerakoted plenty. it doesn't take very long to prep, coat, cure. |
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Posted: 3/5/2021 8:07:02 AM EDT
[#8]
I love the replies of:
"Don't piss them off", "Be friendly to them". How about the company honor their own fucking timeframe and if they can't stick to their own time frame then fucking communicate their error to the paying customer? Whose fault is this, the paying customer given a specific turn around time by the company, or the company who can't get shit done? This "kiss the ring" shit is ridiculous. Some in the firearms world are the worst business people I've ever encountered. |
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Posted: 3/5/2021 8:50:58 AM EDT
[#9]
Let me take a somewhat contrarian stance here, I know that at my former job they are having pretty big staffing issues due to the WuFlu.
Lots of people out for a couple of weeks at a time, maybe it's something the same here? |
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Posted: 3/5/2021 10:31:30 AM EDT
[#10]
Quote HistoryQuoted: I love the replies of: "Don't piss them off", "Be friendly to them". How about the company honor their own fucking timeframe and if they can't stick to their own time frame then fucking communicate their error to the paying customer? Whose fault is this, the paying customer given a specific turn around time by the company, or the company who can't get shit done? This "kiss the ring" shit is ridiculous. Some in the firearms world are the worst business people I've ever encountered. I agree. Communication with them is borderline nonexistent. I get it that shit happens and sometimes the lead time quoted is much longer. But as a business you have to communicate delays to the customer. I think 9/10 times the customer will understand. I sent emails that went unreturned. I had to wait over 2 weeks to hear that they broke something and if I didn't call and email I would still not have known. |
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Posted: 3/9/2021 7:19:04 AM EDT
[#11]
Of course it still has not shipped. These guys are redicolous. Never again.
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Posted: 3/9/2021 7:22:21 AM EDT
[#12]
Quote HistoryQuoted: Let me take a somewhat contrarian stance here, I know that at my former job they are having pretty big staffing issues due to the WuFlu. Lots of people out for a couple of weeks at a time, maybe it's something the same here? I would have agreed one year ago. Not in 2021. We have been dealing with the beerflu for a while now.. they clearly said “a couple of weeks” not “a couple of month due to the current situation” 
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Posted: 3/11/2021 9:51:25 AM EDT
[#13]
Delivery is scheduled for today. How do I attach pics to these posts? I don't see any attachment links for pics.
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Posted: 3/11/2021 11:50:54 AM EDT
[#14]
Quote HistoryQuoted: Delivery is scheduled for today. How do I attach pics to these posts? I don't see any attachment links for pics. You have to be a paying member to attach photos... Otherwise you'll need to host the photos somewhere online (e.g. Imgur) and link to the photo in your post. |
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Posted: 3/12/2021 9:20:26 AM EDT
[#15]
The cerakote looks nice. Standard Graphite Black.
The Ambi bolt catch is busted. I ordered a new one yesterday. I'm just glad to have it back. |
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Posted: 3/12/2021 10:14:00 AM EDT
[#16]
Quote HistoryQuoted: The cerakote looks nice. Standard Graphite Black. The Ambi bolt catch is busted. I ordered a new one yesterday. I'm just glad to have it back. Did they give a credit for breaking your rifle or not? |
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Posted: 3/12/2021 11:28:46 AM EDT
[#17]
They did.
I received a PayPal refund of $50, which just covers the replacement part and shipping. |
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Posted: 3/12/2021 2:17:04 PM EDT
[#18]
So happy I saw this thread today. I have been looking for a local company to get some things cerakoted and I live in AZ. I thank the OP for updating us about his issue and say it sucks for him, but thank you for posting.
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Posted: 3/12/2021 3:30:35 PM EDT
[#19]
Quote HistoryQuoted: I'd say unacceptable covid or not. They made multiple promises and did not own up. I'd ask for your stuff back and a refund. Yeah, get your stuff back & find a shop that actually holds to their word. |
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Posted: 3/16/2021 12:14:34 PM EDT
[#20]
Received the replacement bolt catch kit. Unfortunately no diagram of how these 9 pieces fit together. Trying to find some info on the internet.
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