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Posted: 2/21/2021 1:47:21 PM EDT
[#1]
I'd say unacceptable covid or not. They made multiple promises and did not own up. I'd ask for your stuff back and a refund.
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Posted: 2/21/2021 1:50:05 PM EDT
[#2]
It's not unreasonable to hold a company to their own words, especially if they don't/won't give any explanation for the longer time.
Keep everything in writing, include their own statements with promised lead times. If you want to up the ante, name the company here and include your correspondence with them in the thread, then send the company a link. Be prepared to find another company to do the work if you piss them off enough to fire you as a customer. |
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Posted: 2/21/2021 2:00:18 PM EDT
[#3]
Quoted: I picked a company to cerakote my LWRC lower receiver black. When I first contacted the company, the owner said a 1 week turnaround time for a stripped receiver, and double that for a receiver that needed to be taken apart. I thought ok great, 2 weeks doesn’t sound bad at all. This company received the part on January 14th. I am now 5 1/2 weeks into this waiting. I emailed the owner on the 9th and was told “the lead times are always extended when sending in assembled parts”. Well then why was I told 2 weeks when I first contacted? I was told my receiver was inline to be coated in the next day or so and then back to re-assembly and when it ships I will get an email. Here we are on the 21st and I still haven’t received that shipping email. Should I just wait patiently or get on their ass to get this finished? Who is the contractor? |
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Posted: 2/21/2021 2:08:04 PM EDT
[#4]
They are closed today and tomorrow. I will call them Tuesday and see what's going on. I don't want to piss them off, I just want my receiver back (cerakoted).
The company is WPT2 (wepleadthe2nd). |
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Posted: 2/21/2021 2:09:03 PM EDT
[#5]
Not unreasonable.
If you tell me a time frame I expect it done in that time, I don’t want to have to call you and find out what’s going on and I don’t want to hear your excuses when I do. Most of the time I won’t mind waiting whatever the time is if you are honest about it. |
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Posted: 2/21/2021 2:13:05 PM EDT
[#6]
Not unreasonable
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Posted: 2/21/2021 2:19:56 PM EDT
[#7]
Thanks guys. This is really aggravating. I'll update this after I call Tuesday.
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Posted: 2/21/2021 2:31:27 PM EDT
[#8]
Call give them a chance to make it good. I know it been a while but don't piss them off just yet. See what they say and tell them what you want and hold them to what they said. Good luck
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Posted: 2/21/2021 2:31:33 PM EDT
[#9]
Have the entire assembled receiver returned to you and move on.
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Posted: 2/21/2021 7:58:58 PM EDT
[#10]
I am drinking, however... I would raise hell as it is definitely outside of the window they specified.
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Posted: 2/21/2021 8:39:07 PM EDT
[#11]
ONCE A LIAR ALWAYS A LIAR. GET IT RETURNED AS SENT WITH REFUNDS
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Posted: 2/21/2021 8:46:11 PM EDT
[#12]
Is the company based in NJ and have a number in the name?
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Posted: 2/21/2021 9:08:43 PM EDT
[#13]
OK I am throwing the red challenge flag. I am not saying it is right, but the reality of dealing with anyone in the service industry is that in order for them to actually make money, they have to have more work than they can do, its called a back log. Anyone who is actually good at what they do (and some who are not so good) will have one because if they dont, they will go out of business.
So I am not saying not to call, just be friendly with them. You guys would not last 10 mins dealing with Murray Urbach, Terry Dyer and more recently Mike Woodward all of HK fame (I admit I kinda ignored ARs for a few decades so HKs are where my main experience is - I simply cant believe the AR world is ultimately that much different). Do you want it fast or do you want it done right. The only guy I am aware of that tried to split the difference is Jayson Cotter and a quick google search should tell how wonderful that turned out everyone. |
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Posted: 2/21/2021 11:03:32 PM EDT
[#14]
Quote HistoryQuoted: OK I am throwing the red challenge flag. I am not saying it is right, but the reality of dealing with anyone in the service industry is that in order for them to actually make money, they have to have more work than they can do, its called a back log. Anyone who is actually good at what they do (and some who are not so good) will have one because if they dont, they will go out of business. So I am not saying not to call, just be friendly with them. You guys would not last 10 mins dealing with Murray Urbach, Terry Dyer and more recently Mike Woodward all of HK fame (I admit I kinda ignored ARs for a few decades so HKs are where my main experience is - I simply cant believe the AR world is ultimately that much different). Do you want it fast or do you want it done right. The only guy I am aware of that tried to split the difference is Jayson Cotter and a quick google search should tell how wonderful that turned out everyone. Being unable to meet your own deadlines is not a sign of being good at what you do. 
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Posted: 2/21/2021 11:10:42 PM EDT
[#15]
Quote HistoryQuoted: Is the company based in NJ and have a number in the name? No they are in Arizona. |
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Posted: 2/22/2021 12:28:16 AM EDT
[#16]
Quote HistoryQuoted: Being unable to meet your own deadlines is not a sign of being good at what you do. SMH, read what I said, I am not saying it is right, but that its the nature of the beast. The boys are TMP had an SP-89 to MP5SD-N conversion for me (all factory parts) for about 15 months past their timetable but I ended up with my gun and its amazing. You can fight with people or try to work with them. Your choice. YMMV. |
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Posted: 2/22/2021 1:04:38 AM EDT
[#17]
Quote HistoryQuoted: OK I am throwing the red challenge flag. I am not saying it is right, but the reality of dealing with anyone in the service industry is that in order for them to actually make money, they have to have more work than they can do, its called a back log. Anyone who is actually good at what they do (and some who are not so good) will have one because if they dont, they will go out of business. So I am not saying not to call, just be friendly with them. You guys would not last 10 mins dealing with Murray Urbach, Terry Dyer and more recently Mike Woodward all of HK fame (I admit I kinda ignored ARs for a few decades so HKs are where my main experience is - I simply cant believe the AR world is ultimately that much different). Do you want it fast or do you want it done right. The only guy I am aware of that tried to split the difference is Jayson Cotter and a quick google search should tell how wonderful that turned out everyone. There is a big difference between hand working HK parts and painting AR parts. The latter has literally hundreds of companies that can and will do it. Most people would not put up with what HK guys do. It is in the realm of very specialized custom work done by a handful of very small shops. To compare that basic cerakoting makes no sense. OP I would call the guy and be polite but firm that you want your stuff back. With a refund if its uncoated. |
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Posted: 2/22/2021 1:57:11 AM EDT
[#18]
Quote HistoryQuoted: OK I am throwing the red challenge flag. I am not saying it is right, but the reality of dealing with anyone in the service industry is that in order for them to actually make money, they have to have more work than they can do, its called a back log. Anyone who is actually good at what they do (and some who are not so good) will have one because if they dont, they will go out of business. So I am not saying not to call, just be friendly with them. You guys would not last 10 mins dealing with Murray Urbach, Terry Dyer and more recently Mike Woodward all of HK fame (I admit I kinda ignored ARs for a few decades so HKs are where my main experience is - I simply cant believe the AR world is ultimately that much different). Do you want it fast or do you want it done right. The only guy I am aware of that tried to split the difference is Jayson Cotter and a quick google search should tell how wonderful that turned out everyone. What the hell? He's getting an AR cerakoted. There's countless people who can do that well. My cerakote guy did a lower in a week, pandemic or not. It's a $50 job. @OP - if you get your parts back I know a guy. Hell, everyone probably knows a guy. |
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Posted: 2/22/2021 7:15:30 AM EDT
[#19]
Not unreasonable at all.. especially if you choose that company instead of another based on their promises..
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Posted: 2/22/2021 7:56:14 AM EDT
[#20]
Quote HistoryQuoted: OK I am throwing the red challenge flag. I am not saying it is right, but the reality of dealing with anyone in the service industry is that in order for them to actually make money, they have to have more work than they can do, its called a back log. Anyone who is actually good at what they do (and some who are not so good) will have one because if they dont, they will go out of business. So I am not saying not to call, just be friendly with them. You guys would not last 10 mins dealing with Murray Urbach, Terry Dyer and more recently Mike Woodward all of HK fame (I admit I kinda ignored ARs for a few decades so HKs are where my main experience is - I simply cant believe the AR world is ultimately that much different). Do you want it fast or do you want it done right. The only guy I am aware of that tried to split the difference is Jayson Cotter and a quick google search should tell how wonderful that turned out everyone. Don't lie. If its going to take two months, tell the customer two months, don't tell them two weeks. The shop I worked told people 8-12 weeks, they were loaded with so much work. |
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Posted: 2/22/2021 12:57:53 PM EDT
[#21]
I had this same experience with the POS owner of Custom Reloads of Dallas (Chad). 2018/2019 time frame.
He said...2-weeks, 2-weeks, 2-weeks and 2-weeks. On the 8th week I said your fired. Always made some bullshit excuse. I will bash his business every chance I get. He got booted from Snipers Hide for not filling customer orders in a timely manner. Do what you eff'n say you're going to do. PERIOD!!!!! |
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Posted: 2/22/2021 1:29:49 PM EDT
[#22]
In the business world, "under promise, over deliver" should be everyone's mantra. Don't sugar coat things...if you think it'll take a month, say 5-6 weeks and then come in early if all goes as expected. If you're lead time is that big, it's because you've already got a bunch of work. Destroying your rep to draw in more work than you can currently handle is not a good long term strategy. Pissing off customers is almost always a recipe for disaster.
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Posted: 2/22/2021 2:02:36 PM EDT
[#23]
I think I've been very nice to him so far. This has been our communication so far:
1-6-21 "Hello, I’m interested in having the lower receiver of my AR15 cerakoted (solid black). It’s an LWRC M6 SPR. What is the average turnaround time? Thank you, John" His reply: "Bringing in stripped were about a week on solid colors." My reply: "Thanks for the quick response. How about an unstripped lower?" His reply: "Most likely double due to the armorer schedule" I sent the reciever and it was received on 1-14-20. At the 3 week point I sent an email just to touch base as I figured it was completed. I didn't hear back. At the 4 week point I sent this: 2-9-21 "Hello Bryan, I emailed over a week ago for an update and never got a response. We are into week 4 now and I didn't expect it to take this long. I do understand that things can take longer than expected though. Has the reciever been coated yet? When do you expect this to ship back to me? Thank you, John" His reply: "The lead times are always extended when sending in assembled parts. The LWRC lowers need a special tool to get all of the control out prior to coating, which we needed to get. We avoid open ended status updates until we have something relevant to report. It is in line to get coated in the next day or so, and then back to re-assembly. When its ships, youll get emailed a tracking number completing your order." My reply: "Awesome, thank you." That last email was 2 weeks ago. We are just about 6 weeks at this point. I figured the "special tool" he was referring to was just an excuse. The LWRC receiver comes apart like any other receiver. |
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Posted: 2/23/2021 3:11:46 PM EDT
[#24]
Ok, spoke with the Manager at WPT2 (not Bryan the owner) and he said the receiver is finished but they broke the Ambi safety. Supposedly they ordered the part last week and it should be in any day.
Kind of good news I guess. Lol |
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Posted: 2/23/2021 9:43:22 PM EDT
[#25]
So, they lied to you.
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Posted: 2/23/2021 9:45:06 PM EDT
[#26]
Quote HistoryQuoted: Ok, spoke with the Manager at WPT2 (not Bryan the owner) and he said the receiver is finished but they broke the Ambi safety. Supposedly they ordered the part last week and it should be in any day. Kind of good news I guess. Lol How do you break and ambi safety? |
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Posted: 2/23/2021 10:11:20 PM EDT
[#27]
Quote HistoryQuoted: So, they lied to you. |
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Posted: 2/24/2021 8:25:59 AM EDT
[#28]
Maybe I'm wrong here but no way I'm sending in a complete lower and pay someone to strip it down when it takes less than fifteen minutes to strip yourself, if the OP doesn't know how it's a great time to learn
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Posted: 2/24/2021 8:26:12 AM EDT
[#29]
Quote HistoryQuoted: I think I've been very nice to him so far. This has been our communication so far: 1-6-20 "Hello, I'm interested in having the lower receiver of my AR15 cerakoted (solid black). It's an LWRC M6 SPR. What is the average turnaround time? Thank you, John Girgenti" His reply: "Bringing in stripped were about a week on solid colors." My reply: "Thanks for the quick response. How about an unstripped lower?" His reply: "Most likely double due to the armorer schedule" I sent the reciever and it was received on 1-14-20. At the 3 week point I sent an email just to touch base as I figured it was completed. I didn't hear back. At the 4 week point I sent this: 2-9-20 "Hello Bryan, I emailed over a week ago for an update and never got a response. We are into week 4 now and I didn't expect it to take this long. I do understand that things can take longer than expected though. Has the reciever been coated yet? When do you expect this to ship back to me? Thank you, John Girgenti" His reply: "The lead times are always extended when sending in assembled parts. The LWRC lowers need a special tool to get all of the control out prior to coating, which we needed to get. We avoid open ended status updates until we have something relevant to report. It is in line to get coated in the next day or so, and then back to re-assembly. When its ships, youll get emailed a tracking number completing your order." My reply: "Awesome, thank you." That last email was 2 weeks ago. We are just about 6 weeks at this point. I figured the "special tool" he was referring to was just an excuse. The LWRC receiver comes apart like any other receiver. That was last year? Or are the dates wrong. Stuff like coating I get local guys to do it - get to see their work in person - hands and eyes on - plus easy to get stuff back. |
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Posted: 2/24/2021 8:43:41 AM EDT
[#30]
Quote HistoryQuoted: In the business world, "under promise, over deliver" should be everyone's mantra. Don't sugar coat things...if you think it'll take a month, say 5-6 weeks and then come in early if all goes as expected. If you're lead time is that big, it's because you've already got a bunch of work. Destroying your rep to draw in more work than you can currently handle is not a good long term strategy. Pissing off customers is almost always a recipe for disaster. This is the kind of company I like to do business with. Don't say 2 weeks if it will be 6. If I know it's 6 weeks up front I will be ok with that or else look elsewhere. I work at a machine shop, being on time is huge. If you can't be on time, giving customer a heads up with a honest new delivery date is mandatory. Part of our ISO audit every year is percent of on time delivery. We were 83% last year, we build 1/4 mil $ tooling that takes months, the late stuff was a week or less. |
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Posted: 2/24/2021 8:53:29 AM EDT
[#31]
Quote HistoryQuoted: How do you break and ambi safety? Strip the threads? |
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Posted: 2/24/2021 10:15:17 AM EDT
[#32]
Let me ask you this... did you already pay for it?
In every situation where I paid for something in full for them to work on it the conversation shift from "yeah we'll get it done quick quick quick" to "It'll be done when it's done." When I had a local gunsmith I could go to he would quote me a price, the turn around, and then I pay it on the day I go pick it up and review the work. He does it really quick. A good online example I had was with TNTE Sales where they would be like yeah 4-8 weeks then you order it thinking that and suddenly it turns into, "We'll do it whenever it gets done" and you're left on your own. You're just going to have to keep calling and insisting that they get it done. In the future, try to locate work where you pay them on the condition when it is done. It puts it on them to get the work done in a timely manner and report back to you on the progress. Otherwise, if you already pay them, they're just going to spend more money if they have to get it to you faster. |
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Posted: 2/24/2021 2:01:39 PM EDT
[#33]
Quote HistoryQuoted: So, they lied to you. Idk what's going on at this point. |
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Posted: 2/24/2021 2:02:11 PM EDT
[#34]
Quote HistoryQuoted: How do you break and ambi safety? I asked the same thing. Said it happens all the time. |
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Posted: 2/24/2021 2:02:44 PM EDT
[#35]
Quote HistoryQuoted: Maybe I'm wrong here but no way I'm sending in a complete lower and pay someone to strip it down when it takes less than fifteen minutes to strip yourself, if the OP doesn't know how it's a great time to learn No, you are right. Lesson learned on my part. |
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Posted: 2/24/2021 2:03:35 PM EDT
[#36]
Quote HistoryQuoted: That was last year? Or are the dates wrong. Stuff like coating I get local guys to do it - get to see their work in person - hands and eyes on - plus easy to get stuff back. I'm sorry I typed 2020, I meant 2021. The rest of the date info is correct. |
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Posted: 2/24/2021 2:05:34 PM EDT
[#37]
Quote HistoryQuoted: This is the kind of company I like to do business with. Don't say 2 weeks if it will be 6. If I know it's 6 weeks up front I will be ok with that or else look elsewhere. I work at a machine shop, being on time is huge. If you can't be on time, giving customer a heads up with a honest new delivery date is mandatory. Part of our ISO audit every year is percent of on time delivery. We were 83% last year, we build 1/4 mil $ tooling that takes months, the late stuff was a week or less. I'd be fine with this if they told me the truth and communicated with me. If there is a delay, send me an email. I will understand. If you broke something, send me an email. Customer service is all about communication. |
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Posted: 2/24/2021 2:07:20 PM EDT
[#38]
Quote HistoryQuoted: Let me ask you this... did you already pay for it? In every situation where I paid for something in full for them to work on it the conversation shift from "yeah we'll get it done quick quick quick" to "It'll be done when it's done." When I had a local gunsmith I could go to he would quote me a price, the turn around, and then I pay it on the day I go pick it up and review the work. He does it really quick. A good online example I had was with TNTE Sales where they would be like yeah 4-8 weeks then you order it thinking that and suddenly it turns into, "We'll do it whenever it gets done" and you're left on your own. You're just going to have to keep calling and insisting that they get it done. In the future, try to locate work where you pay them on the condition when it is done. It puts it on them to get the work done in a timely manner and report back to you on the progress. Otherwise, if you already pay them, they're just going to spend more money if they have to get it to you faster. I did, yes. They wanted the money up front and I didn't think much of it at the time. |
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Posted: 2/24/2021 2:48:49 PM EDT
[#39]
Quote HistoryQuoted: I did, yes. They wanted the money up front and I didn't think much of it at the time. Well there's your issue. Once you give these people money, that's it. They have no further obligation to keep up their end of the bargain since they didn't sign any sort of contract or anything. My advice is a simple one. Call them up and tell them that you need to know the status of your items and that you were quoted 2 weeks and it is now X weeks over that. Tell them that you need to hear a response within a reasonable timeframe or you will begin the process of recovering your funds starting with a call to the bank and perhaps lawyer on recovering the value of your lowers and whatever else you sent them. |
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Posted: 2/24/2021 7:23:35 PM EDT
[#40]
Quote HistoryQuoted: I asked the same thing. Said it happens all the time. Damn, if it happens once they should learn and not do it again. But hey at least they said it’s done. @JG-RN I’d remove your full name from that post above |
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Posted: 2/24/2021 7:39:02 PM EDT
[#41]
Im 0/2 with them.
Its unfortunate because they came highly recommended from someone I respect. Mine was a cerakote that took much longer then expected, the other was a kydex holster that was "unfinished" in my opinion. I will never use them again. |
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Posted: 2/25/2021 12:00:32 AM EDT
[#42]
I think the weather has out a strain on a lot of businesses last week. Gun guys are notoriously optimistic and notoriously behind schedule. Give it time.
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Posted: 2/25/2021 12:55:34 AM EDT
[#43]
Quote HistoryQuoted: Damn, if it happens once they should learn and not do it again. But hey at least they said it’s done. @JG-RN I’d remove your full name from that post above Thanks, done. |
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Posted: 2/25/2021 12:56:07 AM EDT
[#44]
Quote HistoryQuoted: Im 0/2 with them. Its unfortunate because they came highly recommended from someone I respect. Mine was a cerakote that took much longer then expected, the other was a kydex holster that was "unfinished" in my opinion. I will never use them again. You too huh? |
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Posted: 2/26/2021 12:34:24 PM EDT
[#45]
Not unreasonable, but sending out a perfectly good assembled lower for this kind of work is asking for trouble. It's one step below taking your upper to a random local "gunsmith" looking for a pin and weld.
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Posted: 2/26/2021 12:45:39 PM EDT
[#46]
Quote HistoryQuoted: I think the weather has out a strain on a lot of businesses last week. Gun guys are notoriously optimistic and notoriously behind schedule. Give it time. Is that what caused your EE feedback? |
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Posted: 2/27/2021 12:16:59 AM EDT
[#47]
Quote HistoryQuoted: Is that what caused your EE feedback? Did I read my EE feedback? I have something wrong with email connection. Asswipe. I have not cheated anyone, nor die my EE feedback or credit rating have anything to do with my sincere comment. How’s your drug testing going? |
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Posted: 2/27/2021 3:14:29 AM EDT
[#48]
Bust a deal,face the wheel
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Posted: 2/27/2021 11:33:30 AM EDT
[#49]
I emailed Bryan just to touch base with the owner. Said its been done for 2 weeks now, and threw in "as discussed when you called the other day". "Waiting on ambi bolt release which broke upon reinstall." The manager told me ambi safety and the owner tells me ambi bolt release.
I've ordered from LWRC before and I've always gotten my order within days. Not 2+ weeks. I dont know what's bullshit and what's not. I just know I'm along for the ride. One thing I will say is Bryan has been completely unapologetic. No apologies or empathy about this taking so long. |
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Posted: 2/27/2021 1:28:26 PM EDT
[#50]
Quote HistoryQuoted: OK I am throwing the red challenge flag. I am not saying it is right, but the reality of dealing with anyone in the service industry is that in order for them to actually make money, they have to have more work than they can do, its called a back log. Anyone who is actually good at what they do (and some who are not so good) will have one because if they dont, they will go out of business. So I am not saying not to call, just be friendly with them. You guys would not last 10 mins dealing with Murray Urbach, Terry Dyer and more recently Mike Woodward all of HK fame (I admit I kinda ignored ARs for a few decades so HKs are where my main experience is - I simply cant believe the AR world is ultimately that much different). Do you want it fast or do you want it done right. The only guy I am aware of that tried to split the difference is Jayson Cotter and a quick google search should tell how wonderful that turned out everyone. |
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