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The Official Brownell's Magazine Order Tracking Thread
Dan_Gray  [Team Member]
Originally Posted By Sheepdog44:
Originally Posted By Erevis:
Brownells magazines, not PMag, but:


Order Number: 0825XXXX
Ordered 12/26/12
Shipped 1/24/13
(10) 30-RD AR-15/M16 MAGAZINE, CS


Same order date here. Same item plus a combo 10 pk of 20/30 rd. Brownell's mags. Order #0828XXXX. You have given me hope.


I have that combo on backorder, 084477XX
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JGrizzle  [Member]
Dear Brownells PR Representative,

This thread has over 22,000 views, and 300+ posts of people pissed. While not so great for you, this has been a great opportunity for DSG and Midway (even with stupid mag limits) - many of us wish we would have given our money to them. We'd have our mags.

How about some answers? And shipped mags?

Yours truly,

- First-Time (and Possibly-Last-Time) Customer

Kit_Karson  [Team Member]
Originally Posted By JGrizzle:
Dear Brownells PR Representative,

This thread has over 22,000 views, and 300+ posts of people pissed. While not so great for you, this has been a great opportunity for DSG and Midway (even with stupid mag limits) - many of us wish we would have given our money to them. We'd have our mags.

How about some answers? And shipped mags?

Yours truly,

- First-Time (and Possibly-Last-Time) Customer



I will give them one more week... then I am canceling all orders with them and deleting my account.

Item: 100-006-987
MAGPUL AR-15 30RD PMAG 10 PACK
Order 8241XX
Ordered: 12-20-2012
The_Hammer  [Team Member]
Originally Posted By JGrizzle:
Dear Brownells PR Representative,

This thread has over 22,000 views, and 300+ posts of people pissed. While not so great for you, this has been a great opportunity for DSG, Midway (even with stupid mag limits), and Bravo Company - many of us wish we would have given our money to them. We'd have our mags.

How about some answers? And shipped mags?

Yours truly,

- First-Time (and Possibly-Last-Time) Customer



FIFY
JHForman  [Member]
with all the sytem mistakes i decided to call today and make sure they still had my order in the system. its still there thankfully, i ordered on 12/22. they told me it would be mid february before i got it shipped. 2 10pk 30rd windowless Pmag.
Mizdirection  [Member]
Wow I'm glad I cancelled my order with Brownells and ordered some Elander mags.

BTW, my DSG Pmags I ordered on the 21st came in last week
Breckbi4  [Team Member]
I have backorder:

Order Number: 08240XXX
Ordered: 12/20/2012

10 pack Black non-windowed PMAGS

Order went to pending the last few days, just checked and now it is back to backorder status. Pretty frustrating when they aren't interested in shipping out by order date.
JameyF  [Member]
My 20 round black gen 1 mags just got cancelled. I was a believer, but I'm beginning to be a doubter. I still hold out hope to receive other orders, but with three orders from December with no shipping yet, I wish I would have put more "eggs" in another basket. I won't be ordering more from brownells until I receive orders already placed. I've gotten shipment notification for several orders from other companies AFTER orders I placed with brownells. 2 of those were pmag orders.

I understand 20 round mags are being replaced, but brownells could have easily replaced my order with gen3 versions. Both mags are similarly priced and 20 rounders were not "package deals". Instead, they just canceled, and WITHOUT notice. It's just smacks of something from an amateur website instead of a proven industry leader.
clarkws756  [Team Member]
Originally Posted By JameyF:
My 20 round black gen 1 mags just got cancelled. I was a believer, but I'm beginning to be a doubter. I still hold out hope to receive other orders, but with three orders from December with no shipping yet, I wish I would have put more "eggs" in another basket. I won't be ordering more from brownells until I receive orders already placed. I've gotten shipment notification for several orders from other companies AFTER orders I placed with brownells. 2 of those were pmag orders.

I understand 20 round mags are being replaced, but brownells could have easily replaced my order with gen3 versions. Both mags are similarly priced and 20 rounders were not "package deals". Instead, they just canceled, and WITHOUT notice. It's just smacks of something from an amateur website instead of a proven industry leader.


I found out the exact same thing happened to me.... and I told them I thought they damned well could have very easily changed my order to reflect the new sku... They said they will notify me when they come in....

I have ordered them from DSG now... and I hope they come in first so I can cancel my order with Brownells
OilyPablo  [Team Member]
I believe at a much earlier point Brownell's should have shut down Pmag orders. They hit critical mass - in this case defined as some quantity total that exceeds flow volume +90 or +120 days - and just kept taking orders. Now a whole mess of people are just bailing on them and their reputation is taking a serious hit.

I did find out from my source that colored Pmags will not be made for the foreseeable future.
bills2961  [Member]
I gave them a break after we all saw the crazy buying that has gone on but when I saw they didnt do a thing to improve their customer service and shipping out of order a month later I called and put an end to the suffering. I am not pissed but I will look elsewhere first next time. things should have gotten better after a month not worse.
Scotter260  [Member]
Updated Tracker again - status on 10-pack of Brownell's 30 round Tacticals with Ranger plates shows shipped now - was "being picked" yesterday. Have not received a tracking # though.

Ordered 12/23/12 - Shipped 01/25/13.
SoDakHtr  [Member]
Originally Posted By JameyF:
My 20 round black gen 1 mags just got cancelled. I was a believer, but I'm beginning to be a doubter. I still hold out hope to receive other orders, but with three orders from December with no shipping yet, I wish I would have put more "eggs" in another basket. I won't be ordering more from brownells until I receive orders already placed. I've gotten shipment notification for several orders from other companies AFTER orders I placed with brownells. 2 of those were pmag orders.

I understand 20 round mags are being replaced, but brownells could have easily replaced my order with gen3 versions. Both mags are similarly priced and 20 rounders were not "package deals". Instead, they just canceled, and WITHOUT notice. It's just smacks of something from an amateur website instead of a proven industry leader.


Actually, I think Brownells may have reversed course and decided to change orders in their systems to the 20 RD G3's?? Hope at least! My 20 RD's appeared to have been canceled a few weeks ago - with a message in my order for 20 RD PMAGS was canceled and that I would need to re-order with the new SKU.... Now I dont see that under my order, instead next to the old SKU it says "SEE STOCK NUMBER 100-011-413" - which is the G3's..... My guess is that they were taking a ton of flack for just canceling orders when many of the other businesses are automatically moving customers over to the G3's.....

Octanitrocubane  [Member]
Originally Posted By Scotter260:
Updated Tracker again - status on 10-pack of Brownell's 30 round Tacticals with Ranger plates shows shipped now - was "being picked" yesterday. Have not received a tracking # though.

Ordered 12/23/12 - Shipped 01/25/13.


My order says "being picked" for the last 5 days now and nothing.
Quake_Guy  [Member]
listen folks, its not life or death, not yet anyway so I am willing to cut them some slack.
Forsaken_ID  [Member]
Got my 10 pack of black windowed Pmag yesterday. So just over a month, backordered, during a unprecedented spastic time in the firearms industry. I am very happy with Brownell's.


100-006-988WB (*Backordered)
30rd Maglevel Black 10 Pack
Order 546xxxxx
Ordered: 12-19-2012
Recieved: 01-25-2013
Hyperformer  [Member]
Jeeze. All of you guys threatening to cancel orders and bitching about this and that are hilarious. It comes off as extremely childish.

The craziness in the industry is unprecedented.

Go ahead, cancel your orders. It just moves the rest of us patient and understanding individuals to the front of the line.
OilyPablo  [Team Member]
Originally Posted By Hyperformer:
J

Go ahead, cancel your orders. It just moves the rest of us patient and understanding individuals to the front of the line.


Shhhhsh quiet.

cardnation  [Team Member]
Originally Posted By Forsaken_ID:
Got my 10 pack of black windowed Pmag yesterday. So just over a month, backordered, during a unprecedented spastic time in the firearms industry. I am very happy with Brownell's.


100-006-988WB (*Backordered)
30rd Maglevel Black 10 Pack
Order 546xxxxx
Ordered: 12-19-2012
Recieved: 01-25-2013



Mind sharing the next 2-3 digits of the order number?



.
clarkws756  [Team Member]
Originally Posted By SoDakHtr:
Originally Posted By JameyF:
My 20 round black gen 1 mags just got cancelled. I was a believer, but I'm beginning to be a doubter. I still hold out hope to receive other orders, but with three orders from December with no shipping yet, I wish I would have put more "eggs" in another basket. I won't be ordering more from brownells until I receive orders already placed. I've gotten shipment notification for several orders from other companies AFTER orders I placed with brownells. 2 of those were pmag orders.

I understand 20 round mags are being replaced, but brownells could have easily replaced my order with gen3 versions. Both mags are similarly priced and 20 rounders were not "package deals". Instead, they just canceled, and WITHOUT notice. It's just smacks of something from an amateur website instead of a proven industry leader.


Actually, I think Brownells may have reversed course and decided to change orders in their systems to the 20 RD G3's?? Hope at least! My 20 RD's appeared to have been canceled a few weeks ago - with a message in my order for 20 RD PMAGS was canceled and that I would need to re-order with the new SKU.... Now I dont see that under my order, instead next to the old SKU it says "SEE STOCK NUMBER 100-011-413" - which is the G3's..... My guess is that they were taking a ton of flack for just canceling orders when many of the other businesses are automatically moving customers over to the G3's.....



I had the exact same messages and order tracking showed both canceled and then looked like they automatically switched to the new sku.... so I called. As near as the person on the phone, looking at her computer, could tell, the 20 rd mags had been cancelled and had not been switched to the new sku. So while what we see when we check order status may look like it got switched to the new sku.... at their end it does not. And unless you call them and ask them to add a "notify" to your account you will not be automatically notified when they come in.

I am frustrated too. I think they should have automatically made the switch. But I have had great service from Brownells in the past. I am not going to slam them or leave them over this. The current level of buying of anything AR related is probably unprecedented in not only the gun industry but probably in retail history. Have some other companies handled it better? It seems so. But I'm not going to fault Brownells for not swimming as fast as some one else when the tsunami hit. I have found some other suppliers that I had not tried before... have placed orders... waiting to see if they do better. If so, I have gained some new options. But I will also continue to do business with Brownells... no matter how messed up they have been on mag orders. They have been great in the past... and I expect they will be great in the future. This is a crazy time and I'm willing to cut everyone some slack.

The_Hammer  [Team Member]
Just received the 10 pack of D&H mags with Magpul followers that I ordered from Bravo Company on Wednesday. Times are crazy but some places manage to keep their shit together like a champ.
CP4895  [Member]
Originally Posted By Dan_Gray:
Originally Posted By Sheepdog44:
Originally Posted By Erevis:
Brownells magazines, not PMag, but:


Order Number: 0825XXXX
Ordered 12/26/12
Shipped 1/24/13
(10) 30-RD AR-15/M16 MAGAZINE, CS


Same order date here. Same item plus a combo 10 pk of 20/30 rd. Brownell's mags. Order #0828XXXX. You have given me hope.


I have that combo on backorder, 084477XX


I have a combo pack on back order from 12/24, order#082697XX and was told @ SHOT it could still be a "couple of months" I hope this is not the case
DOGDRIVER  [Team Member]
Originally Posted By Hyperformer:
Jeeze. All of you guys threatening to cancel orders and bitching about this and that are hilarious. It comes off as extremely childish.

The craziness in the industry is unprecedented.

Go ahead, cancel your orders. It just moves the rest of us patient and understanding individuals to the front of the line.


Boom!
You win!
Agent81  [Member]
Once my stuff ships, I'm done. First time customer and last time. The way this has been handled has been pretty bad.
highspeedforlife  [Team Member]
All - I understand your frustration however Brownell's sold 3 and a half years worth magazines in 72 hours. That kind of demand cannot possibly be planned for and creates a logistical nightmare. Please think of your own job - could you do three and a half years of work in 3 days?

I have dealt with Brownell's many times prior to this with great satisfaction, currently the entire industry is under more pressure than it ever has been. Now is far from the time to turn our backs on retailers who have dealt fairly with us for years and have made thousands of hard to find parts available for us. When all of this madness happened Brownell's did not stop shipping to NY, they did not raise their prices to take advantage of panic buying, and they allowed customers to continue to order and Backorder products. I personally will continue to do business with this organization for as long as the State of NY will allow me to....I hope you choose the same.

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Disclaimer - I am in no way affiliated with Brownell's. I am just a loyal customer expressing his opinion.

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