User Panel
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Do people still have the issue of not being able to see their order status? I know some peoples have changed from being able to see it to not and vis versa, but I've never been able to see mine and still can't. Any one else like this? I still can't view my order. |
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I called earlier because I ordered without creating an account, and wanted to get my order put on an account I made last week so I could verify that it was still in the system. My order was still there.
I placed the order on 12/20, received a confirmation on 12/24 for my backorder. The lady (Rita) said that they didn't know when my magazines would ship. I asked about why orders weren't being filled FIFO, and she said "I haven't heard anything about this. Another caller mentioned the same thing, that something was on the Internet about that, but we always ship earlier orders first". I would like to know how we know more than the CSR, why can't they ever do anything constructive (My order is still not showing on my account, and when I was trying to confirm that she did the necessary steps, she said 'It should show up" like she knew she didn't do anything). Where is Pete Brownell in all of this? You know, we fight for the gun industry, and these retailers treat us like shit most of the time. Incompetent. |
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I ordered on 12/17 and finally decided to call in today at lunch. Orders from 12-17 through Christmas have been put aside in some other set of files in their system with no visibility. If you ordered then, it will show up in their system but the orders will not show up in their order picking queue. I was told April or May for my Pmag order. Changing my order to update the SKU and reflect in their current "live" system would put me in the back of the line.
Nothing can be done. It really has very little to do with the number of orders or the availability of product. It has more to do with how new orders merely pile on top of old orders so that the old orders are never filled. The whole thing collapsed on itself. I think they could have a billion pmags and it would still take months just to unwind the mess created. |
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Orders from 12-17 through Christmas have been put aside in some other set of files in their system with no visibility. If you ordered then, it will show up in their system but the orders will not show up in their order picking queue. I was told April or May for my Pmag order. Changing my order to update the SKU and reflect in their current "live" system would put me in the back of the line. Nothing can be done. It really has very little to do with the number of orders or the availability of product. It has more to do with how new orders merely pile on top of old orders so that the old orders are never filled. The whole thing collapsed on itself. I think they could have a billion pmags and it would still take months just to unwind the mess created. Finally a conceivable reason why my order's not being filled. Totally an asshole move though to just skip those orders for the time being. For me it's official now. Fuck Brownell's with a fist full of rusty fish hooks. I'll take my future business elsewhere. |
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Just spoke with Kara a CSR at brownells and she said "we are filling orders from the 14th to the 4th of January , but in no particular order. We are only getting a few hundred mags a week and we have hundreds of thousands on backorder. We have not cancelled any orders and will not."
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Orders from 12-17 through Christmas have been put aside in some other set of files in their system with no visibility. If you ordered then, it will show up in their system but the orders will not show up in their order picking queue. I was told April or May for my Pmag order. Changing my order to update the SKU and reflect in their current "live" system would put me in the back of the line. Nothing can be done. It really has very little to do with the number of orders or the availability of product. It has more to do with how new orders merely pile on top of old orders so that the old orders are never filled. The whole thing collapsed on itself. I think they could have a billion pmags and it would still take months just to unwind the mess created. Finally a conceivable reason why my order's not being filled. Totally an asshole move though to just skip those orders for the time being. For me it's official now. Fuck Brownell's with a fist full of rusty fish hooks. I'll take my future business elsewhere. The story about the orders not being visible can't be accurate. I had other items ship from the same order. If it wasn't visible I wouldnt of got those items. |
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Meh, if and when I ever get my order from 12/20, ill just take all my business brownells would have got and go to midway from now on. Fuck em.
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Orders from 12-17 through Christmas have been put aside in some other set of files in their system with no visibility. If you ordered then, it will show up in their system but the orders will not show up in their order picking queue. I was told April or May for my Pmag order. Changing my order to update the SKU and reflect in their current "live" system would put me in the back of the line. Nothing can be done. It really has very little to do with the number of orders or the availability of product. It has more to do with how new orders merely pile on top of old orders so that the old orders are never filled. The whole thing collapsed on itself. I think they could have a billion pmags and it would still take months just to unwind the mess created. Finally a conceivable reason why my order's not being filled. Totally an asshole move though to just skip those orders for the time being. For me it's official now. Fuck Brownell's with a fist full of rusty fish hooks. I'll take my future business elsewhere. The story about the orders not being visible can't be accurate. I had other items ship from the same order. If it wasn't visible I wouldnt of got those items. Yeah, I agree. I've had a couple items on orders during the date range in question that actually did ship. If they have orders that are set aside and not in line to be filled, that's not right. They obviously have the orders in their system still. I don't know if I believe what they told me about the problem being fixed as of today. I'm still reserving judgement until I see what happens from here on, but if they continue to screw over some people then I won't be buying much, if any, from them in the future. It's starting to look like they know there is a problem, but they just don't want to interrupt filling orders to take care of it...pretty crappy service. |
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Placed an order on 12/18 and 12/25 for a bunch of gen 3 non windows.
Order on 12/18 shipped on 1/22 Order on 12/25 shipped on 1/28 Looks like I lucked out |
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Finally got a response from a CSR. I emailed 19 days ago and gave them my order number and told them people that ordered before me where getting their Pmags. I ordered 12-20.
This is the first email. http://i.imgur.com/rUEdC2t.png This is the second about 15min after the first. http://i.imgur.com/NYwBVAN.png Didnt really give me any information at all... |
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Placed an order on 12/18 and 12/25 for a bunch of gen 3 non windows. Order on 12/18 shipped on 1/22 Order on 12/25 shipped on 1/28 Looks like I lucked out this and several other posts makes me sad. Ordered on 12/20 for gen3 non window pmags and still not shipped. |
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Finally got a response from a CSR. I emailed 19 days ago and gave them my order number and told them people that ordered before me where getting their Pmags. I ordered 12-20. This is the first email. http://i.imgur.com/rUEdC2t.png This is the second about 15min after the first. <a href="http://imgur.com/NYwBVAN" target="_blank">http://i.imgur.com/NYwBVAN.png</a> Didnt really give me any information at all... At least they diddnt lie to you. |
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pretty much the same bullshit over and over. ordering mags in dec and being told april or may is bullshit. not to mention they have to reauthorize your card after 60 days. thats just going to add to the cluster fuck when they have to reauthorize thousands of orders. i threw in the towel on brownells jan 15 and ordered from dsg. i will chaulk my mistake up to inexperience. this was my first order from them so i didnt know any better. i read good reviews about brownells on the internet and you know they cant put it on the internet if it isnt true. bonjour
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pretty much the same bullshit over and over. ordering mags in dec and being told april or may is bullshit. not to mention they have to reauthorize your card after 60 days. thats just going to add to the cluster fuck when they have to reauthorize thousands of orders. i threw in the towel on brownells jan 15 and ordered from dsg. i will chaulk my mistake up to inexperience. this was my first order from them so i didnt know any better. i read good reviews about brownells on the internet and you know they cant put it on the internet if it isnt true. bonjour I read somewhere that Brownell's doesn't like French models...so there's your problem. FWIW, up until this debacle, Brownell's has been top notch. This is gonna sting though. The girl I talked to earlier said she already had some people call in regarding this. I asked her to please let her management know that there are a lot of people out there that are pretty irritated with them right now, and it's not because of the wait...it's because of the random sequence for order filling. |
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If I get my mags from DSG before brownells I'm telling them to shove my order up their ass, sideways, wrapped in sandpaper, and on fire
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I ordered on 12/19, 3 Non Window M3 Pmags and 2 Windowed M3. I just got off of the phone with Brownells and I mentioned that there is alot of information on the internet about them not fulfilling orders on a first come first serve basis. The CSR said that they just got Non-Windowed M3's in stock on the 28th and my order on those should be shipped out in the next couple of days. The windowed ones are still on backorder. Hope this helps you guys out. My M3 order from early on 12/20 is listed as being picked. Mike |
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I ordered on 12/19, 3 Non Window M3 Pmags and 2 Windowed M3. I just got off of the phone with Brownells and I mentioned that there is alot of information on the internet about them not fulfilling orders on a first come first serve basis. The CSR said that they just got Non-Windowed M3's in stock on the 28th and my order on those should be shipped out in the next couple of days. The windowed ones are still on backorder. Hope this helps you guys out. My M3 order from early on 12/20 is listed as being picked. Mike Same for my 12/19 order. I'm not holding my breath though. I've seen this before. |
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well i ordered a 10pack window mags on 12/19 and got them about 5 or so days ago.... ...oh sorry
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Placed an order on 12/18 and 12/25 for a bunch of gen 3 non windows. Order on 12/18 shipped on 1/22 Order on 12/25 shipped on 1/28 Looks like I lucked out This fits completely with my calculation that orders 12/19 - 12/24 fell into a black hole. |
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Well WTF...just looked at my orders and they cancelled the one from 12/21 for M3 mags. Not to mention they are filling 10-pack orders out of sequence and it appears they may be doing the same w/ TM lowers. My head is about to explode. I've never had any issues w/ Brownells for 5+ years, but this is ridiculous!
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I ordered 40 Pmags, four days after the CT shooting.
The entire order shipped two days later.. I received them seven days after they shipped. I sold 15 of them on gunbroker and made all my money back. I kept 25 of them because I'm awesome. http://tiny.cc/zl0orw I never even knew there was a Brownells magazine scandal until I found a thread here about the TM lowers, so I thought I'd input my mag order details. |
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You can not blame Brownells if Magpul is shipping all the fucking Pmags to DSG. My dealer spoke to RSR today who said they have not gotten any pmags. RSR is a giant distributor compared to DSG. For those that are pissed go bitch to Magpul.
Midway USA is limiting every Pmag order to 2!!!! You must place a seperate order with a sepoerate shipping charge for every 2 pmags. Midway USA can kiss my ass Brownells will pull through. |
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This will piss all of us off http://www.ar15.com/forums/t_2_268/229092_DSG_Magazine_order_Tracking_Thread__Tracking_app_link_updated_in_first_post.html&page=33#i1933087
ETA: and this |
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I ordered 40 Pmags, four days after the CT shooting. The entire order shipped two days later.. I received them seven days after they shipped. I sold 15 of them on gunbroker and made all my money back. I kept 25 of them because I'm awesome. http://tiny.cc/zl0orw I never even knew there was a Brownells magazine scandal until I found a thread here about the TM lowers, so I thought I'd input my mag order details. I realize that the terms of service here might not allow me to insult someone, so I will just say that in theory, someone who posted the above might be referred to as a douchenozzle. |
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You can not blame Brownells if Magpul is shipping all the fucking Pmags to DSG. That's not what people are pissed about. The mags that Brownell's does get in are filling orders that were placed in January while many others who ordered the same mags in December get nothing. Anybody who is pissed about that is justified in my opinion. |
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I thought I was one fo the few in this situation with Brownells until I found this thread.
I ordered 12/17 around 12pm 100-003-305WB 30-Round PMAG, Flat Dark Earth Ordered 8 of them Showed in stock when I ordered them, otherwise I wouldn't have. Got the backorder notice a few hours later. Not a word since. Doesn't show up in my orders. Order number 08205XX. I did email them about the order a week ago and they responded with "on backorder, will ship someday" If they don't get this straightened out very, very soon this will be my last order with Brownells. Cabelas may cost a little more overall, but they have always come through for me. |
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1. 10 pack of Magpul PMAGs, Black Gen2 no windows 2. Ordered 1/4 3. Shipped on 1/22 4. Arrived today, 1/28 http://i1299.photobucket.com/albums/ag73/Desertdog01/PMAGs01282013_zps132cc891.jpg I ordered the same thing on 12/31. Not a peep since the email they sent around the 10th. |
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Considering that DSG has shipped Pmag orders placed on 1/13 it seems likely that my DSG order placed on 1/18 will ship before my Brownell's order placed on 12/18.
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So I ordered 12/20 for 12 M3 blank non-windowed pmags. I had to call today because the CC that I had on hand had expired so I had to switch out to a new one. I also had them link my order through my account since I checked out as guest. When i logged in this morning, my order was still on "ORDER PROCESSED - NO ITEMS SHIPPED" I just logged in again and noticed that my status had changed to "IS BEING PREPARED FOR PICKING". I don't know if calling had anything to do with it but it put me in a better mood the rest of the afternoon.
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I am hopeful that my order from 1/16 through DSG will be shipped soon. That will give me enough on hand not to worry about Brownells. I won't be doing any further business with Brownells after this fiasco.
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That PR Rep is busy packaging your order. 3 years of sales in 3 days. All hands on deck. Posted Via AR15.Com Mobile Bullpussy. It wouldn't take 5minutes to post an update. |
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FYI
Back ordered 4 pmags 12/19. After confirmation email, nothing. Doesn't show up in order history. Ordered 3 pmags from Cabelas 1/23, delivered today, 1/29. |
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My Gen 3 pmags have to "being picked." WHo knows how long to ship...
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Are they censoring their Facebook page, or is no one saying anything about this THERE?
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Are they censoring their Facebook page, or is no one saying anything about this THERE? No, my rant is still on there ETA: Someone posted this on there FB page, twice. http://www.youtube.com/watch?v=IEHMZZdSjCg TYVM!!!! That was EPIC! |
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12/18 ordered 2 x 10 packs of black no window pmags. showed in stock. few days later i get the backordered email and .pdf of the order / b.o. receipt. I've sent 2 emails and rec'd 2 emails in return stating that there is no ETA on the pmags.
tonight I discover this b.s. thanks to the hilarious hitler video. Not pleased to say the least. I have sent another email to Brownell's asking why 1/13 orders are being filled prior to my 12/18 order or any other previous order. That is chitty biznass. |
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I am hopeful that my order from 1/16 through DSG will be shipped soon. That will give me enough on hand not to worry about Brownells. I won't be doing any further business with Brownells after this fiasco. Honestly, I'm considering ordering 5 or so from DSG tonight, just to see if they will beat my brownells order. |
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I have a 12/37 and a 1/29 DSG order. I will let everyone know if they beat my 12/17 brownells order.
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Huh, my orders from Pending last week back to ITEMS NOT IN STOCK AT THIS TIME. dammit!
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neither my 12/23 Brownells (10 mags) order or my 12/28 DSG Holiday(10 mags) pack have shipped fyi. These were the first 2 orders I placed....
That said I only ordered 10-15 from each place and have received my orders from DSG (20 rnd pmag, 1/9) Kesselrings, Primary Arms, PSA, and even Botach. |
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I now show is being prepared for picking Window or non? |
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I now show is being prepared for picking Window or non? non |
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1. 10 pack of Magpul PMAGs, Black Gen2 no windows 2. Ordered 1/4 3. Shipped on 1/22 4. Arrived today, 1/28 http://i1299.photobucket.com/albums/ag73/Desertdog01/PMAGs01282013_zps132cc891.jpg I ordered the same thing on 12/31. Not a peep since the email they sent around the 10th. I ordered the same item on 12/21/12 and nothing yet other than an email saying do nothing if I want to back order. My order shows up in my account but thats it. They obviously dont have their shit together for some reason. |
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Answering all the FB bitch posts with this:
thank you very much for your comment. We can tell you in this time of extreme demand, our systems and processes have been put to the test. We’ve reviewed your post and we are taking steps daily to ensure proper allocation of products to customers. Again, we very much appreciate you bringing this to our attention, and please know we are doing everything in our power to keep up and serve you, our customers, to the best of our ability.
I have windowed Gen 3 on order from 12/19. My order still shows in my order history. Hopefully when they get the Gen 3 windowed they will ship them in order. I know some have had these on pre-order since October. |
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Got through to customer service yesterday... Finally able to cancel my orders.
Order #: 54653xxx Placed 12/20/2012 100-006-987WB. 30rd PMAG Black 10 Pack. $134.85 CANCELLED Order #: 54756xxx Placed 1/3/2012 152-000-125WB. R1 Lawman Flashlight (2) $653.95 CANCELLED If Brownell's ever reads this thread: please know that due to the fact that you did not fill orders 'first come, first serve' cost you $788.80 of my money as well as all future dollars I may have spent. I will also be telling anyone that is willing it listen why I will never order from you again and why they shouldn't either. Goodbye Brownell's |
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Order Date: 12/20/2012
20 Black PMAG Gen 3 non window 10 Black PMAG Gen 3 window Order # 082472XX Yesterday they split my order into two separate orders. The non windowed mags said being processed for picking yesterday. The order disappeared last night and today is back up saying is being picked. I ordered them all individually and not in the 10 packs like some. I have a dealer account as well. |
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Ordered10 non wind on 12/25. Mine just went from pending yesterday to order processed items not in stock. I also noticed it shows a ship date of 12-27???????? Wtf is going on brownells???
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