This is bullshit. What it amounts to is a letter that says "Gee. Thanks for alerting us to the problem with our crappy ammo. We'll fix it. Too bad you are still stuck with however many rounds of this garbage".
I've experienced variety of ammo related quality issues. Good companies make good on their product. I've purchased some Winchester .357 Silvertip ammo that had some issues. After notifyinf winchester, they asked for the ammo to actually check the problem. They then replaced the ammo, no fuss no muss. They have also replaced 1000 55grn psp bullets with faulty cannelures. When a product is defective, good companies replace the product.
I've had a shitty experience with Remington and Sellier and Bellot. I bought 2 CASES of Steel nitromag 12 guage shells for goose hunting. Water fowling with steel shot requires sealed case mouths to prevent rusting of the steel shot. These two cases are so poorly crimped that you can shake a sized BBB pellet out of the crimp! Remington replied like NATEC: So sorry. Well fix it. too bad your are stuck with a couple hundred dollars in crap product. Sellier and Bellot took similar Inaction.
The reply from NATEC is simply inexcuseable.
Frozenny