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Posted: 4/5/2012 12:34:17 PM EDT
So I purchased my 2nd Leupy Prismatic, got it home put it together.. Illumination module.
Reticle Flickers, Change the Battery, nope not working, remove and replace the module.. tighten the cap nope not working.. Flickers.. Call Larue asked for a new illuminator module, they said send it back, got the label sent it back. Today get a call. We can't find anything wrong with it. ( I'm licensed Electrical Admininstrator, and Licensed Journeyman in 3 states) he says I"m looking at it's working fine.. no flickers no problem. I ask to have it replaced, He says nope cant do that.. You should have bought a AIMPOINT. I tell him I didn't want a Aimpoint, If i had wanted one I would have bought one. I wanted the Leupold. So I bought it. THEN he tells me if it doesn't work send it to Leupold. ? WHAT? SO I hang up. Don't really care if I get it back now or not. I dont like disrespectful people. I Like my LaRue Rifles, may buy more. I won't be spending any more funds on anything that I can buy from someone else that appreciates it.. I see the ads they have for Customer Service with knowledge, They need more than one John |
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Quoted: So I purchased my 2nd Leupy Prismatic, got it home put it together.. Illumination module. Reticle Flickers, Change the Battery, nope not working, remove and replace the module.. tighten the cap nope not working.. Flickers.. Call Larue asked for a new illuminator module, they said send it back, got the label sent it back. Today get a call. We can't find anything wrong with it. ( I'm licensed Electrical Admininstrator, and Licensed Journeyman in 3 states) he says I"m looking at it's working fine.. no flickers no problem. I ask to have it replaced, He says nope cant do that.. You should have bought a AIMPOINT. I tell him I didn't want a Aimpoint, If i had wanted one I would have bought one. I wanted the Leupold. So I bought it. THEN he tells me if it doesn't work send it to Leupold. ? WHAT? SO I hang up. Don't really care if I get it back now or not. I dont like disrespectful people. I Like my LaRue Rifles, may buy more. I won't be spending any more funds on anything that I can buy from someone else that appreciates it.. I see the ads they have for Customer Service with knowledge, They need more than one John Any ideas who you spoke too??? When I call anywhere with an issue, 1st thing I do is get out the notepad, write, time, date, who I spoke too and anyhting that might be useful... |
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I'm pretty sure that the LaRue "If you ain't happy ..." applies to the products that they Manufacture.
If there's a problem with the Mount, sent it back to LaRue. If there's a problem with the Leupold Prismatic, send it in to Leupold. It's under warranty and honestly, who at LaRue is capable of fixing it if it flickers? |
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So....
You sent it back, they said they could not replicate the problem and you still wanted a replacement? When you pushed the issue you got a remark that made you frown. When you really pushed for larue to warranty something they don't make, you got the correct answer and hung up the phone? I don't know, if there was a problem with the mount I would expect larue to take care of me, a problem with a piece of glass they had no hand in except buying and selling it to you, sounds like a leupold issue to me! |
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Honestly I don't remember his name.
He called several times while I'm working and wouldn't leave a message. It wasn't JP, Alfred, Jeff, or any of the other guys I have spoken too.. I wasn't asking them to fix anything, I was looking for a replacement Illuminator module. If they werent' gonna do anything with I could have sent it to Leupold 2 weeks ago.. they told me to send it them. This is not my first order with them. |
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Honestly I don't remember his name. He called several times while I'm working and wouldn't leave a message. It wasn't JP, Alfred, Jeff, or any of the other guys I have spoken too.. I wasn't asking them to fix anything, I was looking for a replacement Illuminator module. If they werent' gonna do anything with I could have sent it to Leupold 2 weeks ago.. they told me to send it them. This is not my first order with them. Does LaRue even carry replacement Leupold Illuminator modules? |
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So.... You sent it back, they said they could not replicate the problem and you still wanted a replacement? When you pushed the issue you got a remark that made you frown. When you really pushed for larue to warranty something they don't make, you got the correct answer and hung up the phone? I don't know, if there was a problem with the mount I would expect to take care of me, a problem with a piece of glass they had no hand in except buying and selling it to you, sounds like a leupold issue to me! This.. Sorry to hear your troubles brother, but if the folks in the office cant seem to find a problem, and you insist that they send you a replacement for a item that they not only dont manufacture, but cant find an issue with? Sorry bud, but I would tell you the same thing. Send the item to the manufacturer and have it replaced/fixed under warranty.. I hate to see these guys get bad-mouthed when there really isnt much they can do to fix the situation... My $0.02 if you ask me.. Danny |
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I appreciate your situation but if they can't find a problem there are no grounds to give you a new product. Telling you to buy an Aimpoint was a stupid remark that doesn't help anyone's situation, but asking for them to replace something that they can't find issue with and hanging up when they say "No" isn't helpful either.
Accept the Prismatic you had issue with and get on the phone with Leupold. CM |
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I would like to hear the other side of the story. Not saying you are making shit up, or keeping some details, because I dont know you. I do know the folks at LaRue, and have had a bunch of experience with them, the shit you just said dont jive with all my experience with them. Even the experience I had just today. Just dont make sense, pardon my grammar. |
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What does being a licensed electrician have to do with troubleshooting optics and microelectronics?
How does that help your case? Had the prismatic been wired with Romex and powered off of 3 phase, sure. It speaks to your character. People who throw titles around like that are generally brash, pushy, and arrogant. If the prismatic were damaged, I could see them replacing it immediately. If they can't replicate the problem, they don't have the tools or expertise to troubleshoot an intermittent problem that could be related to bad electronics which would require Leupold to get involved. The comment about the aimpoint was rude and unnecessary, but back to my first point, if you got on the phone and started yelling about being a commercial electrician which somehow makes you an expert in Leupold prismatic circuitry, criticized me for not being able to repair it, and scoffing at my suggestion to send it to Leupold, I'd have a smarmy comment for you as well. |
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Hmm, if it's a leo item and it's broken internally- I dont know what larue could do if they opened it up the warranty would be voided. I understand you wanted them to send you a new one, but they don't need the extra hassle of an end-user issue.
FWIW, larue runs a stand up company, if they offended you I'm sure they didn't mean to! Texas humor you know ;) |
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"...You should have bought a AIMPOINT. I tell him I didn't want a Aimpoint, If i had wanted one I would have bought one. I wanted the Leupold. So I bought it."... I'd say you got exactly want you wanted...DISAPPOINTMENT. Buying an Aimpoint is the best advice you could get. Should've taken it and said thank you. Oh, and who hangs up on someone they called for help and then calls THEM rude??? Poor form if you ask me. Tsk, tsk. |
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Speaking BS, that's what I'm calling.
I screwed up and had to send an order back and they were more than helpful. Have a shiner and relax friend, the Wizard of Dillo Place will take care of you if you let him. |
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I don't usually jump on the defend LaRue dogpile but you have to admit that hanging up on the guy was pretty juvenile...
ETA: Was he just making small talk and recommending an Aimpoint or was he pushy/rude about it? |
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LaRue clearly states that if a product which they do not produce is defective, send it back to the manufacturer. Sending it to Leupold is the correct action.
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Plus he can't buy an Aimpoint the T1 2moa is still out of stock lol
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I agree, you should have bought an Aimpoint.
I also agree that if there was an issue with the Leupold, you should have called Leupold. You wouldnt buy a LaRue rifle and call Daniel Defense to replace it. I guess Im basically calling you a liar, which isnt what I want to do here, but I find it hard to believe you were treated the way you are saying. Ive been involved in WAYYYY too many he said, she said situations, and to be quite honest, LaRue's reputation, service, and employees will win this battle anytime as far as I am concerned. You may not have got what you wanted, simply because it wasnt possible, but thats all Im going to give ya on this one. |
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If you bought the product with Visa, I'm certain they have a quality of service dispute that you can initiate to have the charge refunded in the event that you refuse to take back the Leupold and LT doesn't refund (which I don't see happening).
I almost had a heart attack when I got my Meopta in the mail and the illumination flickered when I turned it on. It was my first time ordering from some company I had never heard of and my first thought was damn, I'm fucked! I even replaced it with the spare battery included and it still flickered. I went to Fry's Electronics and purchased a BRAND NEW battery and it worked fine. Go figure. LaRue offers a lifetime warranty on their products and a two week warranty on any other manufacturer's products that they sell. I would let them ship the sight back to me, and if you experience the same issue, then call them back to see what your options are at that point. If it's outside the two week window at that point, you'll have to go through Leupold. |
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I really dont understand how this is a La Rue issue? I can tell you that I have bought stuff from LT in the past returned it and have NEVER had an issue before! We are talking about expensive things as well. What blows me away is the drive by dump and run! Come in dump the issue and walk away as what I ahve been seeing as of late. For some reason I think that something herre is missing. I know a few folks at LT and I can tell you NONE of them would treat a customer that way. NONE OF THEM!!!! Again something in this is missing to this story.
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So I purchased my 2nd Leupy Prismatic, got it home put it together.. Illumination module. Reticle Flickers, Change the Battery, nope not working, remove and replace the module.. tighten the cap nope not working.. Flickers.. Call Larue asked for a new illuminator module, they said send it back, got the label sent it back. Today get a call. We can't find anything wrong with it. ( I'm licensed Electrical Admininstrator, and Licensed Journeyman in 3 states) he says I"m looking at it's working fine.. no flickers no problem. I ask to have it replaced, He says nope cant do that.. You should have bought a AIMPOINT. I tell him I didn't want a Aimpoint, If i had wanted one I would have bought one. I wanted the Leupold. So I bought it. THEN he tells me if it doesn't work send it to Leupold. ? WHAT? SO I hang up. Don't really care if I get it back now or not. I dont like disrespectful people. I Like my LaRue Rifles, may buy more. I won't be spending any more funds on anything that I can buy from someone else that appreciates it.. I see the ads they have for Customer Service with knowledge, They need more than one John You heard him, Mark. Send it to me. I will IM you my address when you are ready to fulfill his request. |
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What's an "illuminator module" ??? Its what you put in your illumination module receptacle. |
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I really dont understand how this is a La Rue issue? I can tell you that I have bought stuff from LT in the past returned it and have NEVER had an issue before! We are talking about expensive things as well. What blows me away is the drive by dump and run! Come in dump the issue and walk away as what I ahve been seeing as of late. For some reason I think that something herre is missing. I know a few folks at LT and I can tell you NONE of them would treat a customer that way. NONE OF THEM!!!! Again something in this is missing to this story. He has not posted again. Smells like a dead fish. |
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So I purchased my 2nd Leupy Prismatic, got it home put it together.. Illumination module. Reticle Flickers, Change the Battery, nope not working, remove and replace the module.. tighten the cap nope not working.. Flickers.. Call Larue asked for a new illuminator module, they said send it back, got the label sent it back. Today get a call. We can't find anything wrong with it. ( I'm licensed Electrical Admininstrator, and Licensed Journeyman in 3 states) he says I"m looking at it's working fine.. no flickers no problem. I ask to have it replaced, He says nope cant do that.. You should have bought a AIMPOINT. I tell him I didn't want a Aimpoint, If i had wanted one I would have bought one. I wanted the Leupold. So I bought it. THEN he tells me if it doesn't work send it to Leupold. ? WHAT? SO I hang up. Don't really care if I get it back now or not. I dont like disrespectful people. I Like my LaRue Rifles, may buy more. I won't be spending any more funds on anything that I can buy from someone else that appreciates it.. I see the ads they have for Customer Service with knowledge, They need more than one John When you get it back, make sure to cut it up with a band saw. That'll show 'em!! |
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I'm pretty sure that the LaRue "If you ain't happy ..." applies to the products that they Manufacture. If there's a problem with the Mount, sent it back to LaRue. If there's a problem with the Leupold Prismatic, send it in to Leupold. It's under warranty and honestly, who at LaRue is capable of fixing it if it flickers? This. And about 6 other posts in this thread. |
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nothing to say about how ignorant of the law the poster is in this thread...
oh, and the fact that the poster expects Larue to fix ANOTHER MANUFACTURER'S product. ridiculous. |
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That big sunspot and solar storm a couple weeks back has the world topsy-turvy ...
I'm looking into this. In the meantime ... I sent a link to this thread to my guys and gals and titled it "Training Day". ML |
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That big sunspot and solar storm a couple weeks back has the world topsy-turvy ... I'm looking into this. In the meantime ... I sent a link to this thread to my guys and gals and titled it "Training Day". ML can you build a thunder dome out back of LT to settle customer service disputes? TWO MAN ENTER, ONE MAN LEAVE also, BUST A DEAL FACE THE WHEEL |
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That big sunspot and solar storm a couple weeks back has the world topsy-turvy ... I'm looking into this. In the meantime ... I sent a link to this thread to my guys and gals and titled it "Training Day". ML I knew my spidey scenses were off for a reason |
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That big sunspot and solar storm a couple weeks back has the world topsy-turvy ... I'm looking into this. In the meantime ... I sent a link to this thread to my guys and gals and titled it "Training Day". ML can you build a thunder dome out back of LT to settle customer service disputes? TWO MAN ENTER, ONE MAN LEAVE also, BUST A DEAL FACE THE WHEEL That reminds me, I witness the Hunger Games in real life the other night. I threw a 5 dollar bill into a crowd of hobo's! |
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I agree, you should have bought an Aimpoint. I also agree that if there was an issue with the Leupold, you should have called Leupold. You wouldnt buy a LaRue rifle and call Daniel Defense to replace it. I guess Im basically calling you a liar, which isnt what I want to do here, but I find it hard to believe you were treated the way you are saying. Ive been involved in WAYYYY too many he said, she said situations, and to be quite honest, LaRue's reputation, service, and employees will win this battle anytime as far as I am concerned. You may not have got what you wanted, simply because it wasnt possible, but thats all Im going to give ya on this one. Well, I slipped a couple of sentences out of this in-house response ... but here's the majority ... and looks like Freddie didn't quite suggest an Aimpoint - just that as an alternative to make folks happy. Either way, things always get lost in translation, with organism-driven memories and all ... and to be clear, I just want our guy to get a nice Leupold he's tickled to death with. Maybe it's fixed good and good-to-go. We'll see. ML Ah…not the way the phone conversation went. His story is very creative.
We received the Prismatic with a note saying the illuminate reticle flickered when turned on. The battery illumination system was not connected to the housing of the Prismatic. I reinstalled the battery housing turned on the Prismatic and it worked perfectly fine. I then called the customer to explain to him that the sight is working fine and that I could not find any problem with it. He kept insisting that it would “flicker” when the battery cap was completely closed tight. I told him that is exactly how the cap is currently installed and that it isn’t “flickering.” He then asked are you going to send me a new one? I said, there was no need because this one worked perfectly fine. He wasn’t happy with that response. I asked him if he wanted to exchange it for an Aimpoint Micro T-1. He said no. That he wanted a Prismatic. I said okay, we’ll send him this one back because it is works fine and there is no need to exchange it for a new one. He insisted that we replace his Prismatic. I told him that there was nothing wrong with it, but when he got it back if he still thought it was broken that he should send it to Leupold for repair. He then said okay. |
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Its a good thing to have such a reputation that your customers don't believe people when they throw their tissy fits. When you replace lost or stolen items, exchange brand X for top quality LaRue items, and always go above and beyond, these types of claims will never hold any weight. LaRue has always gone above and beyond for me, and everyone else I know. This wasn't the right company to start throwing out less than satisfactory claims against.
People always remember things differently, and seem to like to add their two cents or word things to their advantage. There is nothing better than having these types of people on camera or audio recording after listening to their "side". A recording device has become a good friend while at work. It takes a long time and lots of hard work to earn a reputation like LaRue has. I hope we never forget what LaRue stands for and what Mark has done for all of us. |
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Yeah figured it went like that.
Whiners want free shit, so I say give me all free kicks in the ass. |
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Imagine that...... Another story of Larue Customer service being upstanding as expected!
Happy Easter Mark! |
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Its a good thing to have such a reputation that your customers don't believe people when they throw their tissy fits. When you replace lost or stolen items, exchange brand X for top quality LaRue items, and always go above and beyond, these types of claims will never hold any weight. LaRue has always gone above and beyond for me, and everyone else I know. This wasn't the right company to start throwing out less than satisfactory claims against. People always remember things differently, and seem to like to add their two cents or word things to their advantage. There is nothing better than having these types of people on camera or audio recording after listening to their "side". A recording device has become a good friend while at work. It takes a long time and lots of hard work to earn a reputation like LaRue has. I hope we never forget what LaRue stands for and what Mark has done for all of us. Au contraire, we welcome the occasional azz rippin' ... keeps us grounded, and on our toes. Memories get fuzzy ... on both sides ... plus a little dash of embellishment is sometimes enjoyed as a fine condiment. |
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I agree, you should have bought an Aimpoint. I also agree that if there was an issue with the Leupold, you should have called Leupold. You wouldnt buy a LaRue rifle and call Daniel Defense to replace it. I guess Im basically calling you a liar, which isnt what I want to do here, but I find it hard to believe you were treated the way you are saying. Ive been involved in WAYYYY too many he said, she said situations, and to be quite honest, LaRue's reputation, service, and employees will win this battle anytime as far as I am concerned. You may not have got what you wanted, simply because it wasnt possible, but thats all Im going to give ya on this one. Well, I slipped a couple of sentences out of this in-house response ... but here's the majority ... and looks like Freddie didn't quite suggest an Aimpoint - just that as an alternative to make folks happy. Either way, things always get lost in translation, with organism-driven memories and all ... and to be clear, I just want our guy to get a nice Leupold he's tickled to death with. Maybe it's fixed good and good-to-go. We'll see. ML Ah…not the way the phone conversation went. His story is very creative.
We received the Prismatic with a note saying the illuminate reticle flickered when turned on. The battery illumination system was not connected to the housing of the Prismatic. I reinstalled the battery housing turned on the Prismatic and it worked perfectly fine. I then called the customer to explain to him that the sight is working fine and that I could not find any problem with it. He kept insisting that it would “flicker” when the battery cap was completely closed tight. I told him that is exactly how the cap is currently installed and that it isn’t “flickering.” He then asked are you going to send me a new one? I said, there was no need because this one worked perfectly fine. He wasn’t happy with that response. I asked him if he wanted to exchange it for an Aimpoint Micro T-1. He said no. That he wanted a Prismatic. I said okay, we’ll send him this one back because it is works fine and there is no need to exchange it for a new one. He insisted that we replace his Prismatic. I told him that there was nothing wrong with it, but when he got it back if he still thought it was broken that he should send it to Leupold for repair. He then said okay. dukhnt called it. |
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I would like to hear the other side of the story. Not saying you are making shit up, or keeping some details, because I dont know you. I do know the folks at LaRue, and have had a bunch of experience with them, the shit you just said dont jive with all my experience with them. Even the experience I had just today. Just dont make sense, pardon my grammar. As I said on the first page |
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I agree, you should have bought an Aimpoint. I also agree that if there was an issue with the Leupold, you should have called Leupold. You wouldnt buy a LaRue rifle and call Daniel Defense to replace it. I guess Im basically calling you a liar, which isnt what I want to do here, but I find it hard to believe you were treated the way you are saying. Ive been involved in WAYYYY too many he said, she said situations, and to be quite honest, LaRue's reputation, service, and employees will win this battle anytime as far as I am concerned. You may not have got what you wanted, simply because it wasnt possible, but thats all Im going to give ya on this one. Well, I slipped a couple of sentences out of this in-house response ... but here's the majority ... and looks like Freddie didn't quite suggest an Aimpoint - just that as an alternative to make folks happy. Either way, things always get lost in translation, with organism-driven memories and all ... and to be clear, I just want our guy to get a nice Leupold he's tickled to death with. Maybe it's fixed good and good-to-go. We'll see. ML Ah…not the way the phone conversation went. His story is very creative.
We received the Prismatic with a note saying the illuminate reticle flickered when turned on. The battery illumination system was not connected to the housing of the Prismatic. I reinstalled the battery housing turned on the Prismatic and it worked perfectly fine. I then called the customer to explain to him that the sight is working fine and that I could not find any problem with it. He kept insisting that it would “flicker” when the battery cap was completely closed tight. I told him that is exactly how the cap is currently installed and that it isn’t “flickering.” He then asked are you going to send me a new one? I said, there was no need because this one worked perfectly fine. He wasn’t happy with that response. I asked him if he wanted to exchange it for an Aimpoint Micro T-1. He said no. That he wanted a Prismatic. I said okay, we’ll send him this one back because it is works fine and there is no need to exchange it for a new one. He insisted that we replace his Prismatic. I told him that there was nothing wrong with it, but when he got it back if he still thought it was broken that he should send it to Leupold for repair. He then said okay. Well thanks for your response Mark, I guess between the Solar Flares and the UPS Ninjas, it obviously fixed itself, over 10,000 air miles and temperature changes. We'll see As Mark said Memories get fuzzy, I'm sure they get fuzzy when the Boss starts asking questions. Actually Freddies response was close.. cept the fact about the Aimpoint, and I Wanted THAT Prismatic, just not that one. A functioning one is always better. The Note was not my note it was taken by Larue after I called and explained the situtation and they wanted me to send it to Larue, NOT Leupold. So Yes I called told them I had a issue with the Prismatic Module and asked what they wanted to do and did as they wanted, actually it was JP that I spoke with told, him the scope it self was fine and just the illuminator module that comes seperate was the issue. JP took good notes just I stated. Unless the phone call was recorded which I'd like to hear, no one cept Freddie and I hearrd it. So calling me a liar? really? you know me how? based on what? God Bless ya !! I understand its a He said She said situtation, I've ordered from Larue the past several years and haven't been treated like this before either. So I guess until it happens to you.... I find it funny that I still have the Larue mount, I never shipped it back, and Freddie never asked for it when he was "suggesting the T1" Which I belive are out of stock anyway. Larue mounts are AWESOME Mark I believe you make good stuff all the way around. If it works like it should, I'll be happy. Sorry for the hassel, I guess I could have spoken to someone else. Happy Easter |
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snip.
Either way, things always get lost in translation, with organism-driven memories and all ... snip Unless the phone call was recorded which I'd like to hear, no one cept Freddie and I hearrd it. So calling me a liar? really? snip Calling you a liar? Really? |
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