Hi guys! As some of you already know, we did get in a bad batch of bolts. They were not properly heat treated. They came with the certifications from our heat treater which we require on every bolt that comes in. They were too hard and the case depth was too deep. We’ve found that this causes the lugs to crack. We test fire every upper and rifle that goes out, but shooting 10-15 rounds is not enough to show the problem. Since this happened during the peak sales of AR’s (after Obama got elected) , we know about when they went out, but they were mixed in with the other bolts that we had in stock at the time, which makes it nearly impossible to know who got them.
So, here’s what we’re doing to make it right. When someone calls now with a problem, we’re replacing the bolt, no questions asked, because we do know there was a problem with some of them and we’re doing everything we can to make them right. We’re trying to get the new bolts out ASAP to get the rifles up and running the quickest we can. We have since gotten rid of that heat treater and will no longer be using them as well. We are also doing everything with lot numbers now, so if there is every a problem, we’ll know exactly which bolts it happened to so we’ll be able to contact the customers who received them and get them new parts. We have also put in additional quality control checks in at the shop to ensure the products we receive and ship are of the upmost quality.
We do apologize for these bolts going out this way, and for making you second guess the quality of your parts or rifles. We strive to have the best quality products at a reasonable price and want you to feel secure in your purchases. Please know we’re doing our best to make this right and make sure it never happens again. Feel free to contact us with any questions or concerns.
Thanks,
Tony & Kassandra